Lockbox Processing Jobs in Texas (NOW HIRING)

Position: Cash Management Specialist

Location: On Site, Austin TX

Schedule: Monday - Friday 9am - 6pm CST

Pay: $22.00 - $27.00/hr DOE

Reporting Relationship:  The Cash Management Specialist reports to the Supervisor of Cash Management.

Position Purpose:  The Cash Management Specialist processes payments and other monetary and non-monetary transactions on mortgage customers’ accounts.

New American Funding enables clients of all backgrounds to accomplish the American dream of homeownership by offering a diverse product suite, competitive pricing, and our promise to provide a timely and efficient closing. Our dedication to client service during the transaction extends after the closing while we service their mortgage. This passion for client service is displayed in every step of the homeownership experience with focus on fulfilling our client’s needs in a manner that enhances their standard of living. 

Key Responsibilities:

• Review and post incoming mortgage loan payments, received from various payment sources, such as checks, ACH drafts, wire transfers and lockbox processed items
• Review and make decisions on exceptions received from lockbox
• Research and resolve exception items
• Process transaction reversals
• Receive and process checks from the mail room
• Generate borrower correspondence related to payment processing
• Complete tasks assigned by other departments related to cash and payment processing including Customer Care, Escrow, Loan Administration, Investor Services, and Default departments.
• Research and resolve transaction inquiries
• Monitor and process funds held in suspense
• Monitor bank accounts for incoming funds and to ensure no overdrafts occur
• Submit and process funds transfers between bank accounts
• Balance and reconcile funds including borrower payments, tax and insurance funds, and other types of monetary transactions
• Monitor control reports to ensure posting accuracy
• Process disbursements and reclasses
• Other duties and projects as assigned.

Qualifications:

• High school diploma, equivalent or equivalent work experience required. College Degree in Accounting, Finance or Business a plus;
• The ideal candidate would have hands-on work experience in mortgage accounting, cash posting, bank account reconciliation or banking (teller preferred) including:
  • A working knowledge of consumer loans,
  • Ability to review and accurately interpret information on a loan history statement,
  • A working knowledge of loan payments and the parts of a loan payment,
  • Posting cash to customer accounts,
  • Reconciling high volume bank accounts,
  • Addressing customer inquiries, and
  • Problem solving.
• Must be able to work night shift, including occasional weekends.
• Knowledge of basic accounting functions, cash processing, or reconciling tasks

Key Competencies:

• Experience working general ledger or bank accounting software packages;
• Strong PC Skills. Must be proficient in MS Windows, Excel, Outlook and Word. Intermediate Excel skills a plus;
• Working knowledge of Mortgage Servicing Platform (MSP), MSP Cash Workstation or other payment posting systems a plus;
• Ability to learn and adapt to new technology quickly;
• Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry;
• Ability to meet time deadlines while working under pressure;
• Ability to effectively handle simultaneous tasks and projects in a fast paced environment;
• Able to effectively and efficiently work independently or as a member of a team;
• Strong business writing and math skills;
• Ability to effectively analyze loan account related problems and define solutions.

Other Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

[EOE/M/F/D/V. Drug-free workplace.]

#LI-KZ1