Lockbox Operations Processor Jobs in Illinois (NOW HIRING)

Cash Manager

Full time; Exempt; 

Location; Lake Zurich, IL, US / Onsite position

Department: Cashiering

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

Provides leadership to and has operational responsibility for the management of assigned department. Oversee the quality and compliance regarding laws and regulations and identify areas of improvement.

Essential Functions and Duties Include, but are not limited to:

•    Partner with AVP, VP, and senior management to plan, develop, implement, and evaluate departmental goals, budgets, and initiatives.

•    Monitor trends and departmental performance to adjust staffing and resources while ensuring alignment with changing business needs and strategic objectives.

•    Develop and enforce measurements and controls to ensure adherence to client, investor, government regulations and internal policies.

•    Manages and approves timely, accurate responses to internal and external audits, compliance reviews, presidential complaints, and information requests, ensuring all submissions adhere to organizational policies, standards, and applicable regulatory requirements.

•    Implement policies and procedures that promote service excellence, enhanced morale, and a positive work environment while maintaining staffing levels and productivity standards within approved budgets.

•    Participates in the recruitment and selection process for all departmental roles, ensuring alignment with organizational hiring standards and workforce planning objectives. 

•    Recommend personnel actions including hiring, promotion, advancement, and termination in accordance with organizational guidelines.

•    Review operational results and evaluate performance against departmental goals and standards.

•    Prepare and submit monthly departmental reports as well as communicate status of work in process and potential problems or risk as requested by AVP, VP or Senior management. 

•    Promote a culture of continuous learning and collaboration while serving as a mentor to team members, providing guidance on regulatory compliance, product knowledge, and professional development.

•    Demonstrate strategic thinking and problem-solving capabilities to address challenges and drive effective workflow process solutions for growth, efficiency, and innovation.

•    Sets clear performance standards and enforces departmental policies for all subordinates.

•    Manage employee performance, provide coaching, and coordinate corrective action as needed.

•    Manage time-off approvals and annual performance reviews.

•    Successfully complete annual regulatory compliance training.

•    Maintain high levels of cooperation and rapport with team members to promote accurate and efficient operations and service; maintain visible presence throughout the department.

•    Manages and resolves corporate receivable and custodial bank account reconciliation items assigned to cashiering, ensuring timely and accurate resolution.

•    Ensure there is a seamless transition of cashiering data and operations during acquisitions and service releases.

•    Represent the department as a subject matter expert at internal and external meetings, projects and events as necessary.

•    Build and maintain positive relationships with vendors, contractors, and the public, upholding organizational ethics.

•    Monitor and stay current in mortgage servicing matters as well as organizational policies and procedures.

•    Additional duties as assigned.

Department Specific/Additional Duties: 

BPI, Clerical Returns, Service Release:

•    Ensure all applicable cashiering reports, tapes, lockbox submissions, etc. are calendared and/or processed timely.

•    BPI – Branch Payment Interface, payments made at the branches, transmittals received in the cash proxy. Ensure cash proxy is handled. 

•    Tellerview – Same as above, different balancing processes.

•    P-100 – Rejected items that need to be reviewed and posted accordingly. Forward payments to new servicers and return funds as necessary.

•    Clerical/Service Release – Returning checks that cannot be processed for various reasons and forwarding checks and wires to new servicers.

•    Coordinate and facilitate staff meetings.

ACH, NSF/ACH Returns, Payoffs:

•    Ensure all applicable cashiering reports, tapes, lockbox submissions, etc. are calendared and/or processed timely.

•    ACH Drafting- Ensuring that any ACH Inquiries received is done timely and handled accordingly. 

•    NSF Return items- ensuring that any return items received are being reversed from the system timely and reviewing the NSF Account is balanced daily.  

•    Payoffs – Check and wire posting of payoffs. Research is required if payoff is short or over.

•    Coordinate and facilitate staff meetings.

Suspense, State Regulatory Letters, Cash Analysts:

•    Ensure all applicable cashiering reports, tapes, lockbox submissions, etc. are calendared and/or processed timely.

•    Suspense Processing- Reviewing loans with suspense balances and clearing timely.

•    Regulatory Letters – Ensuring that states requiring regulatory letters for suspense funds are reviewed and mailed in a timely manner. 

•    Cash Analyst – Research all incoming Cash issues.

•    Coordinate and facilitate staff meetings.

  Payment Processing, Mail Processing, Depositing:

•    Ensure all applicable cashiering reports, tapes, lockbox submissions, etc. are calendared and/or processed timely.

•    Mail Processing- Reconciling all packages that should be received daily and preparing payments for processing.  

•    Deposits – Depositing checks to our bank for settlement.

•    Payment Processing – Posting checks, wires, doc sheets, and running checks via Maxmillion automated machine.

•    Coordinate and facilitate staff meetings.

Required Qualifications: 

•    5-7 years of experience in mortgage servicing, Cashiering, financial services or similar industry

•    3-5 years of management experience 

•    Strong knowledge of mortgage compliance and regulations

•    Bachelor’s degree or equivalent experience

•    Solid PC skills:  Proficient with Microsoft applications  

•    Strong analytical and problem-solving skills and attention to detail

•    Ability to handle complex, multiple tasks simultaneously in a fast-paced environment.

•    Ability to coordinate multiple and changing priorities.

•    Effective verbal and written communication skills, with always demonstrated ability to interact in a positive and professional manner with all levels of both internal and external audiences.

•    The ability to handle confidential or sensitive information with discretion.

•    Ability to motivate others and serve as a role model for organizational and departmental initiatives, procedures, and values.

Preferred/Other Qualifications:                                                                                   

•    Knowledge of mortgage servicing software and platforms

•    7-10 years of mortgage servicing experience including Cashiering

•    5 plus years of management in the financial services/mortgage industry                         

Benefits

•    Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.

•    Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. 

•    401 (K) Plan with company match

•    Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee is regularly required to communicate (give/receive information) through multiple methods of communication. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle or feel and reach with hands and arms. The employee may occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. The noise level is usually moderate and typical of an office environment. The employee may be required to use a variety of standard office equipment, including computer keyboards and monitors, phones, printers, etc.  

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable a qualified individual with a disability to satisfactorily perform the essential functions of the job.