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Lockbox Associate Jobs in Oak Brook, IL (NOW HIRING)

Medasource

BSC: Customer Service Support

Orland Park, IL · On-site

$17 - $18/hr

Provide support for products such as Commercial Online Banking, Lockbox Services, Cash Vault ... Associate's or Bachelor's degree (preferred) WHAT'S IN IT FOR YOU * Opportunity to gain experience ...

Adecco

Manual Machinist

Mount Prospect, IL · On-site

$25 - $27/hr

Post customer receipts that are in unapplied status, which arrive via store collections, lockbox ... Associate's Degree or equivalent from two-year college or technical school; two years related ...

Trustmark

Document Specialist

Lake Forest, IL · On-site

$17.04 - $24.61/hr

Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll ... Digital Correspondence- Reviews images from lockbox correspondence, faxability and emails.

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Lockbox Associate information

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How much do lockbox associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for lockbox associate in Oak Brook, IL is $20.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $23.27 per hour, depending on experience, location, and employer.

What is a lockbox associate?

Lockbox Associates are professionals who process and manage incoming payments for organizations, typically through a bank's lockbox service. Their main responsibilities include opening and sorting mail, verifying payments, preparing deposits, and accurately recording payment information into financial systems. Lockbox Associates are crucial in ensuring timely and secure handling of funds, which helps organizations maintain efficient cash flow and accurate financial records. Attention to detail, organizational skills, and familiarity with banking procedures are essential for this role.

What are the key skills and qualifications needed to thrive as a lockbox associate?

To thrive as a Lockbox Associate, you need strong attention to detail, organizational skills, and basic data entry or banking experience, often supported by a high school diploma or equivalent. Familiarity with lockbox processing systems, check scanning equipment, and financial software like Microsoft Excel is typically required. Reliability, teamwork, and time management are key soft skills that help maintain accuracy and efficiency in high-volume environments. These skills ensure timely and error-free processing of payments, which is critical for client satisfaction and operational integrity.

What are some common challenges faced by lockbox associates, and how can they be managed effectively?

Lockbox Associates often encounter challenges such as managing high volumes of transactions during peak periods and ensuring the accurate and timely processing of payments. Attention to detail is crucial, as even small errors can lead to delays or financial discrepancies. Effective time management, familiarity with lockbox processing systems, and strong communication skills are key to overcoming these challenges. Collaborating closely with team members and supervisors can also help address issues quickly and maintain a smooth workflow.

What is the difference between Lockbox Associate vs Accounts Receivable Clerk?

AspectLockbox AssociateAccounts Receivable Clerk
CredentialsBasic accounting knowledge, data entry skillsAccounting or finance degree often preferred
Work EnvironmentBanking or financial institution, processing paymentsOffice setting, managing customer accounts
Industry UsageCommon in banking, finance, and payment processingWidespread in various industries handling billing
Search/Comparison IntentFocus on payment processing rolesFocus on accounts management roles

Both roles involve financial data handling, but Lockbox Associates primarily process incoming payments in banking environments, while Accounts Receivable Clerks manage customer billing and account reconciliation. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What cities near Oak Brook, IL are hiring for Lockbox Associate jobs?

Cities near Oak Brook, IL with the most Lockbox Associate job openings:

Lockbox Associate jobs near you
Infographic showing various Lockbox Associate job openings in Oak Brook, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $42,560 per year, or $20.5 per hour.

Customer Support at Calculated Wood Dale, Illinois

Wood Dale, IL • On-site

Calculated Hire
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Calculated Hireexternal

$17 - $21.75/hr

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Job description

Business Service Center - Customer Support Representative Openings

The Business Service Center Service team is focused on delivering an exceptional experience to business clients and internal partners. This role supports a variety of Treasury Management products and services and serves as a primary point of contact for questions, troubleshooting, issue resolution, and client education. The ideal candidate is customer focused, comfortable working in a fast-paced environment, and able to take ownership of client needs from initial contact through resolution.

Key Responsibilities
  • Respond to inbound inquiries from business clients and internal partners regarding Treasury Management products and services
  • Provide support for products such as Commercial Online Banking, Lockbox Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires, and ACH Origination
  • Research and resolve client questions and issues using internal systems, resources, and documentation
  • Take ownership of client issues from initial contact through final resolution
  • Escalate more complex issues to the appropriate internal teams when needed
  • Handle inbound call volume while maintaining a high level of professionalism and customer service
  • Educate clients and internal partners on available products, system functionality, and best practices
  • Maintain knowledge of relevant products, processes, policies, procedures, and systems
  • Document client interactions and resolutions accurately
  • Perform additional operational and customer support responsibilities as needed
Required Qualifications
  • 1+ year of customer service, client support, operations, or related professional experience
  • Strong verbal and written communication skills
  • Comfortable speaking with clients over the phone and handling a consistent inbound call volume
  • Strong computer skills and ability to learn multiple systems
  • Strong problem-solving, attention to detail, and organizational skills
Preferred Qualifications
  • Previous banking, financial services, or business client support experience
  • Experience supporting commercial banking, Treasury Management, cash management, deposit operations, credit card services, or similar financial products
  • Previous experience working with business or commercial customers
  • Prior call center, customer service, clerical, data entry, or operations experience
  • Associate's or Bachelor's degree

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