... lockbox activity, payoff handling, or wire transactions. * High school diploma or equivalent required; additional college coursework or an associate degree is preferred. * Ability to reconcile ...
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... lockbox activity, payoff handling, or wire transactions. * High school diploma or equivalent required; additional college coursework or an associate degree is preferred. * Ability to reconcile ...
Document Specialist
Lake Forest, IL · On-site
$17.04 - $24.61/hr
Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll ... Digital Correspondence- Reviews images from lockbox correspondence, faxability and emails.
Document Specialist
Lake Forest, IL · On-site
$17.04 - $24.61/hr
Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll ... Digital Correspondence- Reviews images from lockbox correspondence, faxability and emails.
Lockbox Associate information
See Woodstock, IL salary details
$13.14 - $14.82
7% of jobs
$16.39 is the 25th percentile. Wages below this are outliers.
$14.82 - $16.51
19% of jobs
The median wage is $17.77 / hr.
$16.51 - $18.19
32% of jobs
$18.19 - $19.88
6% of jobs
$19.88 - $21.56
5% of jobs
$22.08 is the 75th percentile. Wages above this are outliers.
$21.56 - $23.25
18% of jobs
$23.25 - $24.93
7% of jobs
$24.93 - $26.62
5% of jobs
$26.62 - $28.30
0% of jobs
$28.30 - $29.99
0% of jobs
$29.99 - $31.67
0% of jobs
$13
$19
$31
How much do lockbox associate jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for lockbox associate in Woodstock, IL is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $22.50 per hour, depending on experience, location, and employer.
What is a lockbox associate?
Lockbox Associates are professionals who process and manage incoming payments for organizations, typically through a bank's lockbox service. Their main responsibilities include opening and sorting mail, verifying payments, preparing deposits, and accurately recording payment information into financial systems. Lockbox Associates are crucial in ensuring timely and secure handling of funds, which helps organizations maintain efficient cash flow and accurate financial records. Attention to detail, organizational skills, and familiarity with banking procedures are essential for this role.
What are the key skills and qualifications needed to thrive as a lockbox associate?
To thrive as a Lockbox Associate, you need strong attention to detail, organizational skills, and basic data entry or banking experience, often supported by a high school diploma or equivalent. Familiarity with lockbox processing systems, check scanning equipment, and financial software like Microsoft Excel is typically required. Reliability, teamwork, and time management are key soft skills that help maintain accuracy and efficiency in high-volume environments. These skills ensure timely and error-free processing of payments, which is critical for client satisfaction and operational integrity.
What are some common challenges faced by lockbox associates, and how can they be managed effectively?
Lockbox Associates often encounter challenges such as managing high volumes of transactions during peak periods and ensuring the accurate and timely processing of payments. Attention to detail is crucial, as even small errors can lead to delays or financial discrepancies. Effective time management, familiarity with lockbox processing systems, and strong communication skills are key to overcoming these challenges. Collaborating closely with team members and supervisors can also help address issues quickly and maintain a smooth workflow.
What is the difference between Lockbox Associate vs Accounts Receivable Clerk?
| Aspect | Lockbox Associate | Accounts Receivable Clerk |
|---|---|---|
| Credentials | Basic accounting knowledge, data entry skills | Accounting or finance degree often preferred |
| Work Environment | Banking or financial institution, processing payments | Office setting, managing customer accounts |
| Industry Usage | Common in banking, finance, and payment processing | Widespread in various industries handling billing |
| Search/Comparison Intent | Focus on payment processing roles | Focus on accounts management roles |
Both roles involve financial data handling, but Lockbox Associates primarily process incoming payments in banking environments, while Accounts Receivable Clerks manage customer billing and account reconciliation. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.
What job categories do people searching Lockbox Associate jobs in Woodstock, IL look for?
The top searched job categories for Lockbox Associate jobs in Woodstock, IL are:
What cities near Woodstock, IL are hiring for Lockbox Associate jobs?
Cities near Woodstock, IL with the most Lockbox Associate job openings:
Full-time
Posted 25 days ago
Job description
We are looking for a detail-oriented Mortgage Loan Payments Specialist to join a servicing team in the northwestern suburbs of Chicago, Illinois. In this role, you will help ensure borrower payments are handled accurately, exceptions are resolved promptly, and daily cash operations remain balanced and well-documented. This position is ideal for someone who thrives in a fast-paced financial operations environment and is committed to supporting reliable loan servicing and a strong customer experience.
Responsibilities:
• Manage incoming payment-related mail by sorting correspondence and routing items to the appropriate workflow queues.
• Apply borrower funds received through lockbox activity, mailed checks, wires, online channels, and other approved payment methods with a high degree of accuracy.
• Prepare check images and deposits in accordance with established cash handling and processing standards.
• Track daily operational deadlines, incoming files, payment requests, and assigned work items to keep processing on schedule.
• Complete standard payoff activity and related cashiering transactions while following servicing guidelines.
• Resolve returned payments, reversals, posting corrections, and other account adjustments tied to payment processing.
• Investigate rejected lockbox items, unresolved transactions, exception reporting, and payment discrepancies to support timely resolution.
• Perform daily balancing and reconciliation of receipts, researching and correcting variances to maintain accurate records.
• Monitor shared inboxes and respond to payment inquiries, account maintenance requests, and other operational support needs.
• Contribute to procedure updates, testing efforts, quality review activities, and ongoing process improvement initiatives.
• At least 1 year of experience in mortgage servicing, cashiering, payment processing, banking operations, accounting support, financial operations, or a related service-focused environment.• Previous exposure to mortgage payment processing, loan administration, lockbox activity, payoff handling, or wire transactions.
• High school diploma or equivalent required; additional college coursework or an associate degree is preferred.
• Ability to reconcile transactions, balance daily activity, and identify discrepancies with strong attention to detail.
• Proficiency with Microsoft Outlook, Word, and Excel in an office setting.
• Strong organizational skills with the ability to manage multiple tasks and meet service deadlines consistently.
• Experience with mortgage servicing platforms or cashiering systems is preferred.
• Bilingual English/Spanish skills are a plus.
About Robert Half
Sourced by ZipRecruiter
Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
San Ramon, CA, US
Year founded
1948