About Ace Lock, Inc.
Driven by a focus on total customer satisfaction, Ace Lock, Inc. has been Pittsburgh’s trusted, locally owned and operated security partner since 1975. Operating out of our flagship retail and service center on Baum Boulevard, we serve commercial, residential, and industrial accounts across the region as a true full-service "Single Solution" for security.
Our core service areas include:
Traditional & Mobile Locksmith Services (Re-keying, master key systems, emergency lockouts)
Mechanical Products (Commercial door hardware, exit devices, safes, and secure enclosures)
Electronic Security (Access control, keyless entry, and integrated electric lock systems)
Position Overview
We are seeking a dedicated Lock Technician to join our field service and shop operations. Whether you are an experienced lock technician looking to grow your career with an established industry leader or a hands-on problem solver eager to learn a lifelong trade as an Apprentice, we want to hear from you.
Experienced Technicians: Proven expertise in installing, diagnosing, and servicing commercial door hardware, re-keying, master keying, and electronic security solutions is a major plus.
Apprentices: Candidates with a strong mechanical aptitude, attention to detail, and a commitment to customer service are invited to apply—we provide on-the-job trade education!
Responsibilities
Installation & Repair: Install, repair, and replace mechanical products, locks, door closers, exit devices, and hardware across residential, commercial, and industrial sites.
Keying Systems: Originate, duplicate, and re-key locks, as well as build/maintain Master Key Systems for multi-location commercial clients.
Electronic Security: Assist with the installation, troubleshooting, and maintenance of low-voltage electrified door hardware, keyless access systems, and electric strikes.
Customer Care: Uphold Ace Lock's reputation for honesty and reliability by providing friendly, professional service to clients in high-stress lockout or security-upgrade situations.
Team Collaboration: Work closely with our retail shop staff, dispatch team, and fellow field technicians to complete jobs efficiently and safely.
Key Requirements & Qualifications
Technical Aptitude: Strong mechanical aptitude with hand and power tool proficiency.
Problem-Solving Ability: Excellent diagnostic skills to quickly solve lock, hardware, or alignment issues in the field.
Communication Skills: Clear, professional verbal and written communication with customers and colleagues.
Dependability: Strong work ethic, team-first attitude, and a valid driver's license with a clean driving record for field service assignments.
Benefits Package
At Ace Lock, we invest in the people who build our reputation. We offer a competitive compensation and benefits package, including:
Competitive Pay: $16.00 – $20.00 / hour base pay (commensurate with experience)
Commission Structure: Opportunity to earn extra commissions on top of base hourly pay
Comprehensive Healthcare: Medical insurance options
Financial Protection: 401(k) pension plan and profit-sharing program
Paid Time Off: Paid vacation, paid sick leave, and paid holidays
Career Development: Hands-on training in both traditional locksmithing and modern electronic security systems
Company Description
Ace Lock has been in business over 40 years. We have a great reputation with our large account base.