Lock Desk Specialist Jobs (NOW HIRING)

GENERAL SUMMARY

Serve as primary contact between lenders and business partners. Performs Lock Desk activities and resolve any issues related to the program guidelines on a case-by-case basis. Perform all aspects of the DPA loan programs to include tracking, reporting, training, and communicating to all related parties. Supports a variety of accounting operations and activities.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Lock loans per Housing New Mexico | MFA guidelines

• Manage and maintain the To Be Announced (TBA) and Bond Rate Lock Expirations. Communicate to business partners the status of lock expiration based on the stage of the loan

• Manage and maintain the single-family email box; loan amount changes, program changes and additional extensions, reinstate, 60-day waivers following Housing New Mexico | MFA guidelines as requested by business partners.

• Communicate with business partners and Contract Service Provider to clear post close/pre- purchase conditions as needed.

• Answering phone calls and assisting with general programmatic questions or concerns from borrowers and business partners

• Calculate daily late fees

• Monthly reconciliation of late fees

• Prepare and reconcile annual, monthly, and quarterly reports

• Performs other related duties of a similar nature and level as assigned

• Provide back up support as assigned

• Employees are required to comply with safety regulations, procedures, and protocols

MINIMUM QUALIFICATIONS

Education and Experience

High School Diploma or a minimum of two years’ mortgage lending experience in loan processing or loan closing preferred; prior customer service experience, basic computer skills; proficient with Word, Excel, and Outlook. Prior experience, purchasing mortgage loans or mortgage loan Servicing; basic knowledge of mortgage loan financing and rate locks.

Conditions of Employment

• N/A

KNOWLEDGE, SKILLS, and ABILITIES

• Knowledge of mortgage or consumer loan processing, underwriting, closing, and Post­ Closing

• Ability to work independently and manage complex workloads by setting and executing priorities

• Familiarity with standard mortgage industry documents such notes and security instruments

• Balance competing requirements

• Handle common inquiries or complaints

• Exercise good judgment and focus on detail as required by the job

• Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone

• Use (or learn to use) computer software and systems applicable to the positions assigned duties. basic experience with Microsoft Word and Excel.

• Follow oral and written instructions and procedures

• Verify and maintain accuracy of detailed data and information, detect and correct data errors

• Meet schedules and deadlines of the work unit

• Communicate in English effectively orally and in writing

• Maintain well-organized materials, files, systems, and tools

• Adapt to changes in work situations and priorities

CORE EXPECTATIONS

• Provide Exceptional Customer Service to internal and external customers 100% of the time

• Demonstrate a positive attitude

• Demonstrate respectful behavior

• Foster teamwork and collaboration

• Exhibit honesty and integrity in communications and actions

• Take initiative

• Dependable, Reliable, Adaptable and Productive

• Strive to become the subject matter expert in your position

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a standard office or indoor environment. Essential functions are regularly performed without exposure to adverse environmental conditions; however, employees may be exposed to minor inconveniences such as occasional noise, exposure to computer screens, crowded working conditions, and/or minor heating, cooling, or ventilation problems.

Employees in the position may be exposed to rude/irate customers, or other individuals.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. The work involves sitting most of the time.

The work typically involves talking, hearing, and seeing; keyboarding, typing, and use of a computer monitor; moving and organizing papers and other light office materials; filing and retrieving documents; and similar sedentary office work.

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Housing New Mexico | MFA is an Equal Opportunity Employer.