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Lock Desk Analyst I Jobs (NOW HIRING)

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

San Manuel Casino

Service Desk Analyst I

Highland, CA · On-site

$20.25 - $27.75/hr

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, creating ...

Elevance Health

Help Desk Analyst I

Indianapolis, IN · Hybrid

$19.50 - $26.75/hr

Help Desk Analyst I Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work ...

University of Kentucky

Service Desk Analyst I

$21 - $28.75/hr

Service Desk Analyst I Requisition Number: R-000002387 Department Name: Director, Service Desk Technology Work Location: Remote-KY Grade Level: 5 Type of Position: Regular Position Time Status ...

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Position Overview The Service Desk Analyst is responsible for providing high-quality, reactive technical support to managed services customers. This role serves as the first point of contact for ...

CBIZ

Service Desk Analyst I

New York, NY · Hybrid

$22.50 - $30.75/hr

The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote support to ... The NOC Analyst Level I primarily performs technical support for clients related to local and wide ...

CBIZ, Inc.

Service Desk Analyst I

Melville, NY · On-site

$21 - $28.75/hr

The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote support to ... The NOC Analyst Level I primarily performs technical support for clients related to local and wide ...

Myers and Stauffer

Service Desk Analyst I

New York, NY · Hybrid

$22.50 - $30.75/hr

The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote support to ... The NOC Analyst Level I primarily performs technical support for clients related to local and wide ...

Chipton Ross

Help Desk Analyst I

Del Rey, CA · On-site

$26.68/hr

Job #219459 Chipton-Ross is seeking a Service Desk Analyst 1 for a contract opportunity in Topeka, KS. BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE) * Requires a minimum of two (2) years of ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

Advocate Aurora Health

Service Desk Analyst I

Oak Brook, IL · On-site

$24.10 - $36.15/hr

Department: 12263 Enterprise Corporate - Service Desk Status: Full time Benefits Eligible: Yes Hou ... Analytical and problem-solving skills. * Strong written and verbal communication skills including ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

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Lock Desk Analyst I information

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$14

$24

$35

How much do lock desk analyst i jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for lock desk analyst i in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a Lock Desk Analyst I do?

A Lock Desk Analyst I is responsible for managing and processing mortgage rate lock requests submitted by loan officers or brokers. They ensure that mortgage rates and terms are accurately locked in according to company policies and investor guidelines. Their duties include verifying lock information, maintaining detailed records, and communicating with internal and external stakeholders about lock status, extensions, and changes. They play a critical role in ensuring timely and accurate rate locks, which impact both the customer experience and the financial stability of a mortgage lender.

What are the key skills and qualifications needed to thrive as a Lock Desk Analyst I, and why are they important?

To thrive as a Lock Desk Analyst I, you need a solid understanding of mortgage processes, loan products, and secondary market guidelines, typically supported by a background in finance or banking. Familiarity with loan origination systems (LOS), pricing engines, and mortgage pipeline management tools is essential. Attention to detail, strong analytical skills, and effective communication are standout soft skills for this role. These abilities ensure accurate rate lock management, minimize risk, and support smooth loan processing in a fast-paced mortgage environment.

What are some typical challenges a Lock Desk Analyst I might encounter in their role?

Lock Desk Analyst I professionals often face challenges related to managing high volumes of rate lock requests with tight deadlines. They must maintain strong attention to detail to ensure data accuracy and compliance with lending guidelines, as errors can impact loan pricing or processing. Additionally, effective communication with loan officers and underwriters is crucial, as analysts frequently address questions and resolve discrepancies under time pressure. Adapting to frequent policy updates and utilizing specialized loan origination software are also common aspects of the role.

What is the difference between Lock Desk Analyst I vs Loan Processor?

AspectLock Desk Analyst ILoan Processor
CredentialsTypically requires a high school diploma or equivalent; some roles prefer mortgage or finance certificationsHigh school diploma or equivalent; some roles benefit from mortgage or financial certifications
Work EnvironmentMortgage lending departments, financial institutions, or mortgage brokersMortgage companies, banks, or credit unions processing loan applications
Primary ResponsibilitiesManaging interest rate locks, monitoring lock periods, and communicating with lenders and borrowersGathering borrower information, verifying documents, and preparing loan files for approval

The main difference is that Lock Desk Analyst I focuses on managing interest rate locks and monitoring lock periods, while Loan Processors handle the overall loan application process. Both roles are essential in mortgage lending but serve different functions within the loan lifecycle.

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Lock Desk Analyst I jobs near you
Infographic showing various Lock Desk Analyst I job openings in the United States as of September 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst I

Brentwood, TN • On-site

HCTec
Health Care and Social Assistance • 201 - 500 employees
Learn more about HCTecexternal

$19.50 - $26.50/hr

Full-time

Re-posted 21 days ago

HCTec rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

138th of 226 rated it services

Job description

POSITION SUMMARY:

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.

ESSENTIAL FUNCTIONS:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Interact with customers to provide and process information in response to inquiries, concerns, and requests

Gather customer's information and determine the issue by evaluating and analyzing the symptoms

Deliver service and support to end-users, including via remote connection or over the Internet

Research required information using available resources

Follow standard processes and procedures

Accurately process and record call transactions using a computer and designated tracking software

Organize ideas and communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers where necessary

Stay current with system information, changes and update

Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system

Follows proper escalation procedures as defined by management

Ensure customers receive prompt, accurate and courteous service

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education:

High school diploma is required. Associate or bachelor's degree is highly preferred.

Certifications & Licenses:

Current valid State Drivers' License

Key Qualifications:

Proper phone etiquette and effective listening skills

Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.

Knowledge of relevant software, computer applications and equipment

Knowledge of customer service principles and practices

Medical/clinical terminology is preferred, but not required

Must be able to sit for long periods of time

Position requires use of headset/microphone

Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system

Familiarity with mobile device support (iPhone, Android, Windows Mobile)

Must be a team player and build good working relationships across all functions

Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus

Need to be flexible, adaptable, and possess creative problem-solving skills

Perform other duties as assigned

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