ZipRecruiter

Log In

1

Lock Desk Analyst I Jobs (NOW HIRING)

Honorhealth

Analyst I - Service Desk

Phoenix, AZ · On-site

$19.25 - $26.50/hr

JOB SUMMARY The Service Desk Analyst I answers inbound support calls, work with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or ...

Conservice

Deal Desk Analyst 1

Logan, UT · On-site

$17.75 - $24/hr

Deal Desk Analyst I - Core Markets Overview The Deal Desk Analyst I - Core Markets position is a combination of strategist, analyst, and auditor with responsibility for managing the Conservice ...

IMIA, LLC

Service Desk Analyst III

San Diego, CA

$80K - $90K/yr

Mentor Level I and Level II analysts by sharing troubleshooting guidance, reinforcing documentation standards, supporting ticket handoffs, and helping build technical capability within the service ...

IMIA, LLC

Service Desk Analyst IV

Portsmouth, VA

$80K - $90K/yr

Mentor Level I and Level II analysts by sharing troubleshooting guidance, reinforcing documentation standards, supporting ticket handoffs, and helping build technical capability within the service ...

nLogic

Help Desk Analyst I

Dayton, OH · On-site

$20 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

nLogic is seeking a Help Desk Analyst I to join our team supporting the Department of Defense (DoD) High Performance Computing (HPC) Modernization Program (DoD HPCMP) and U.S. Air Force Research ...

nLogic

Help Desk Analyst I

Dayton, OH · On-site

$20 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

n Logic is seeking a Help Desk Analyst I to join our team supporting the Department of Defense (DoD) High Performance Computing (HPC) Modernization Program (DoD HPCMP) and U.S. Air Force Research ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH

$19.75 - $27/hr

The Service Desk Analyst I will primarily support end users who call our IT Service Desk line for support, with ticket-based requests as a secondary channel. Role & Responsibilities: * Serve as a ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk Analyst I will primarily support end users who call our IT Service Desk line for support, with ticket-based requests as a secondary channel. Role & Responsibilities: * Serve as a ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

Phoenix Children's Hospital

Help Desk Analyst I

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Information Technology Posting #: 1053865 Employee Type: Full-Time Position Summary The role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ...

New

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

San Manuel Casino

Service Desk Analyst I

Highland, CA

$20.25 - $27.75/hr

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, creating ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsLock Desk Analyst I Jobs

Lock Desk Analyst I information

See salary details

$14

$24

$35

How much do lock desk analyst i jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for lock desk analyst i in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a Lock Desk Analyst I do?

A Lock Desk Analyst I is responsible for managing and processing mortgage rate lock requests submitted by loan officers or brokers. They ensure that mortgage rates and terms are accurately locked in according to company policies and investor guidelines. Their duties include verifying lock information, maintaining detailed records, and communicating with internal and external stakeholders about lock status, extensions, and changes. They play a critical role in ensuring timely and accurate rate locks, which impact both the customer experience and the financial stability of a mortgage lender.

What are the key skills and qualifications needed to thrive as a Lock Desk Analyst I, and why are they important?

To thrive as a Lock Desk Analyst I, you need a solid understanding of mortgage processes, loan products, and secondary market guidelines, typically supported by a background in finance or banking. Familiarity with loan origination systems (LOS), pricing engines, and mortgage pipeline management tools is essential. Attention to detail, strong analytical skills, and effective communication are standout soft skills for this role. These abilities ensure accurate rate lock management, minimize risk, and support smooth loan processing in a fast-paced mortgage environment.

What are some typical challenges a Lock Desk Analyst I might encounter in their role?

Lock Desk Analyst I professionals often face challenges related to managing high volumes of rate lock requests with tight deadlines. They must maintain strong attention to detail to ensure data accuracy and compliance with lending guidelines, as errors can impact loan pricing or processing. Additionally, effective communication with loan officers and underwriters is crucial, as analysts frequently address questions and resolve discrepancies under time pressure. Adapting to frequent policy updates and utilizing specialized loan origination software are also common aspects of the role.

What is the difference between Lock Desk Analyst I vs Loan Processor?

AspectLock Desk Analyst ILoan Processor
CredentialsTypically requires a high school diploma or equivalent; some roles prefer mortgage or finance certificationsHigh school diploma or equivalent; some roles benefit from mortgage or financial certifications
Work EnvironmentMortgage lending departments, financial institutions, or mortgage brokersMortgage companies, banks, or credit unions processing loan applications
Primary ResponsibilitiesManaging interest rate locks, monitoring lock periods, and communicating with lenders and borrowersGathering borrower information, verifying documents, and preparing loan files for approval

The main difference is that Lock Desk Analyst I focuses on managing interest rate locks and monitoring lock periods, while Loan Processors handle the overall loan application process. Both roles are essential in mortgage lending but serve different functions within the loan lifecycle.

More about Lock Desk Analyst I jobs

What cities are hiring for Lock Desk Analyst I jobs?

Cities with the most Lock Desk Analyst I job openings:

What states have the most Lock Desk Analyst I jobs?

States with the most job openings for Lock Desk Analyst I jobs include:

What job categories do people searching Lock Desk Analyst I jobs look for?

The top searched job categories for Lock Desk Analyst I jobs are:

Lock Desk Analyst I jobs near you
Infographic showing various Lock Desk Analyst I job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Analyst I - Service Desk

Honorhealth

Phoenix, AZ • On-site

$19.25 - $26.50/hr

Full-time

Posted 20 days ago

HonorHealth rating

7.7

Company rating: 7.7 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

159th of 888 rated healthcare providers

Job description

Primary City/State:

Deer Valley - 2502 W Utopia Rd Phoenix, AZ 85027

Category:

IT Support

Shift:

Day

Department:

IT Customer Service

Monday-Friday, 7am-3:30pm

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY
The Service Desk Analyst I answers inbound support calls, work with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or escalate incidents when appropriate.
In addition, the Service Desk Analyst I participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
ESSENTIAL FUNCTIONS
  • Provides end user application support, defines & documents incident scope, uses critical thinking to analyze problems, identifies root cause, troubleshoots issues to achieve first call resolution or escalate issues when appropriate. Triages and prioritizes incidents, monitors incidents status, takes ownership and follow-ups with other departments to ensure timely issue resolution. Reports for emergency response and perform assigned tasks. Follows up with customers to obtain additional information and ensure incident resolution. Utilizes application tools, assists users with access & provisioning, installs & deploys applications. Documents and submits new content to the knowledgebase.
  • Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
  • Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, and Growth Oriented. Maintains a professional appearance for both themselves and their work environment.
  • Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
  • Performs other duties as assigned.
EDUCATION
  • High School Diploma or GED Required
  • Associates or 2 years' work related experience in Computer Science, Information Systems, or a related discipline. Preferred
EXPERIENCE
  • 1 year relevant experience Required
  • 2 years experience in Networking and Active Directory. Experience in a Healthcare environment. Preferred
LICENSE AND CERTIFICATIONS
  • HDI Support Center Analyst, A+, ITIL Foundation Preferred

We're all in for your career.

What HonorHealth employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

HonorHealth logo

About HonorHealth

Sourced by ZipRecruiter

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth's mission is to improve the health and well-being of those we serve.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

Year founded

2014

View All HonorHealth Jobs

Apply