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Lock Desk Analyst I Jobs (NOW HIRING)

SerKy Consulting, LLC

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Service Desk Analyst I

Ann Arbor, MI · On-site

$23 - $25/hr

Overview Join our client as a Service Desk Analyst I , where you will be the first point of contact for hardware and software issues. You will provide essential support to end-users, ensuring their ...

New

Global Credit Union

Service Desk Analyst II

Anchorage, AK · On-site

$79K - $132K/yr

Minimum four years experience working with Network PCs, or two years as Service Desk Analyst I. MCSA for currently supported Windows Desktop preferred. Must have excellent analytical and problem ...

ePlus

Service Desk Analyst I

Virginia Beach, VA

$16.83 - $24.04/hr

Service Desk Analyst I Virginia Beach, VA Overview Candidates must be located in or near the Virginia Beach, Virginia area. Shift: Tuesday - Saturday 9:00 AM - 6:00 PM EST. As a Service Desk Analyst ...

Bayview Asset Management

LOCK DESK SPECIALIST

Denver, CO · Hybrid

$45K - $60K/yr

The Lock Desk Specialist will execute Bayview's pricing strategies. You will be required to follow ... Perform duties related to reviewing, processing, analyzing, and reconciling loan transactions to ...

Robert Half

Help Desk Analyst I

Long Beach, CA · On-site

$22.16 - $25.66/hr

We are looking for a Help Desk Analyst I to support daily technology needs for a logistics operation in Long Beach, California. This Long-term Contract position is ideal for someone who enjoys ...

Robert Half

Help Desk Analyst I

Waipahu, HI · On-site

$28.50 - $33/hr

We are looking for a Help Desk Analyst I to join a service desk team supporting daily technology needs in Waipahu, Hawaii. This Long-term Contract position is ideal for someone who enjoys resolving ...

Robert Half

Help Desk Analyst I

Milwaukee, WI · On-site

$23.75 - $27.50/hr

We are looking for a Help Desk Analyst I to join our team in Milwaukee, Wisconsin in a Contract to permanent role. This position supports employees through a combination of deskside assistance, walk ...

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USA Mortgage

Lock Desk Specialist

Creve Coeur, MO

$45K - $60K/yr

Analyze and resolve operational issues with rate lock mismatches. 3. Execute Lock Requests and ... Desk Lead. Supports and assists with other projects and reporting as necessary. 8. Process ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

Service Desk Analyst I The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service ...

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Lock Desk Analyst I information

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$14

$24

$35

How much do lock desk analyst i jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for lock desk analyst i in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Lock Desk Analyst I vs Loan Processor?

AspectLock Desk Analyst ILoan Processor
CredentialsTypically requires a high school diploma or equivalent; some roles prefer mortgage or finance certificationsHigh school diploma or equivalent; some roles benefit from mortgage or financial certifications
Work EnvironmentMortgage lending departments, financial institutions, or mortgage brokersMortgage companies, banks, or credit unions processing loan applications
Primary ResponsibilitiesManaging interest rate locks, monitoring lock periods, and communicating with lenders and borrowersGathering borrower information, verifying documents, and preparing loan files for approval

The main difference is that Lock Desk Analyst I focuses on managing interest rate locks and monitoring lock periods, while Loan Processors handle the overall loan application process. Both roles are essential in mortgage lending but serve different functions within the loan lifecycle.

What are the key skills and qualifications needed to thrive as a Lock Desk Analyst I, and why are they important?

To thrive as a Lock Desk Analyst I, you need a solid understanding of mortgage processes, loan products, and secondary market guidelines, typically supported by a background in finance or banking. Familiarity with loan origination systems (LOS), pricing engines, and mortgage pipeline management tools is essential. Attention to detail, strong analytical skills, and effective communication are standout soft skills for this role. These abilities ensure accurate rate lock management, minimize risk, and support smooth loan processing in a fast-paced mortgage environment.

What does a Lock Desk Analyst I do?

A Lock Desk Analyst I is responsible for managing and processing mortgage rate lock requests submitted by loan officers or brokers. They ensure that mortgage rates and terms are accurately locked in according to company policies and investor guidelines. Their duties include verifying lock information, maintaining detailed records, and communicating with internal and external stakeholders about lock status, extensions, and changes. They play a critical role in ensuring timely and accurate rate locks, which impact both the customer experience and the financial stability of a mortgage lender.

What are some typical challenges a Lock Desk Analyst I might encounter in their role?

Lock Desk Analyst I professionals often face challenges related to managing high volumes of rate lock requests with tight deadlines. They must maintain strong attention to detail to ensure data accuracy and compliance with lending guidelines, as errors can impact loan pricing or processing. Additionally, effective communication with loan officers and underwriters is crucial, as analysts frequently address questions and resolve discrepancies under time pressure. Adapting to frequent policy updates and utilizing specialized loan origination software are also common aspects of the role.
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Lock Desk Analyst I jobs near you

Service Desk Analyst I

SerKy Consulting, LLC

Ann Arbor, MI • On-site

$23 - $25/hr

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Job description

Overview

Join our client as a Service Desk Analyst I, where you will be the first point of contact for hardware and software issues. You will provide essential support to end-users, ensuring their technology needs are met efficiently and effectively. This role requires strong communication skills and the ability to troubleshoot various IT problems while maintaining a positive customer service experience.
Key Responsibilities
â—Ź Respond to all customer contacts (phone, email, voicemail) efficiently.
â—Ź Troubleshoot various hardware and software-related issues.
â—Ź Ask fact-finding questions to resolve customer issues.
â—Ź Provide education to customers while assisting with their requests.
â—Ź Document requests and issues in a ticketing system.
â—Ź Maintain a positive attitude while providing excellent service.
Schedule and Shift Details
â—Ź Available for off-hours support on a rotating basis (On-Call).


Qualifications

required

  • Associate degree or higher
  • Help Desk Support (1+ years)
  • Microsoft Windows (1+ years)
  • Active Directory (1+ years)
  • Citrix (1+ years)
  • 1+ years of experience in ANY of the following:
    • Microsoft Office
    • Microsoft Azure