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Local Microsoft Help Desk Jobs in Florida (NOW HIRING)

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Desirable but not required certifications include ITIL Foundation Certification, Microsoft ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Desirable but not required certifications include ITIL Foundation Certification, Microsoft ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission ... Desirable but not required certifications include ITIL Foundation Certification, Microsoft ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

... local small and mid-sized businesses. Please note: we are not a recruiter or placement service. Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

... local small and mid-sized businesses. Please note: we are not a recruiter or placement service. Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

... local small and mid-sized businesses. Please note: we are not a recruiter or placement service. What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job ... Experience with Microsoft Windows, macOS, and cloud based IT support tools is required. Education:

SAIC

Help Desk Specialist

Homestead, FL

Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents. * Coordinates Incident Reports and Service Request resolutions with the ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$61K - $141K/yr

ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A ... local, or international law. Not ready to apply? Join our Talent Community and sign up for job ...

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All JobsLocal Microsoft Help Desk JobsLocal Microsoft Help Desk Jobs in Florida

Local Microsoft Help Desk information

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

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For Local Microsoft Help Desk jobs in Florida, the most frequently searched job titles are:

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Help Desk Lead

Prescient Edge

Miami, FL • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description

Job Title
Help Desk Lead
Location
Doral, FL 33122 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
Bachelor's Degree
Travel
Security Clearance Required
TS/SCI
Job Description
Prescient Edge is seeking a Help Desk Lead to support a Federal Government client.
Please note that the availability of this position is contingent upon contract award.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:

  • A competitive salary with performance bonus opportunities.
  • Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
  • A substantial retirement plan with no vesting schedule.
  • Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
  • A positive work environment where employees are respected, supported, and engaged.
Description:
  • The contractor shall manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • The contractor shall coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • The contractor shall submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence.
Job Requirements
Experience:
  • Proposed personnel possess the knowledge and capability to lead and manage a technical help desk team, ensuring high quality IT support services for cloud-based and on premises environments.
  • Personnel must be proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.
  • Personnel must have demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance. Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
Education:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management.
  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Security clearance:
  • Active TS/SCI clearance.
Location:
  • Doral, Florida. (USSOUTHCOM Headquarters)

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
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About Prescient Edge

Sourced by ZipRecruiter

Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

McLean, VA, US

Year founded

2008

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