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Local Microsoft Help Desk Jobs in Alabama (NOW HIRING)

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID * Ability ... Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment

TEKsystems

Helpdesk Support Analyst

Birmingham, AL

$20 - $25/hr

Skills Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical support, Windows, Help desk, Customer service, Ticketing system Top Skills Details Help desk support ...

TEKsystems

Helpdesk Support Analyst

Birmingham, AL

$20 - $25/hr

Skills Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical support, Windows, Help desk, Customer service, Ticketing system Top Skills Details Help desk support ...

IGNITE

SENIOR HELP DESK TECHNICIAN-DTS

Huntsville, AL · On-site

Job Title SENIOR HELP DESK TECHNICIAN-DTS Location Huntsville, AL US (Primary) Category Information ... under state or local law. Accommodation Request: If you are a qualified individual with a ...

Deploy

Tier 1 Helpdesk

Huntsville, AL · On-site

$15 - $17/hr

All Microsoft and Google Products * Bomgar Candidate(s) shall stay informed of all changes to the ... help desk is preferred.

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Essential Functions: * IT support relating to technical issues involving Microsoft's core business ... Special preference for service desk/desk-side support. * CompTIA Security+ Certification

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All JobsLocal Microsoft Help Desk JobsLocal Microsoft Help Desk Jobs in Alabama

Local Microsoft Help Desk information

Does Microsoft have a help desk?

Microsoft provides support services through its help desk for customers and IT professionals, offering technical assistance for Microsoft products via phone, chat, and online support portals. Help desk roles at Microsoft typically require knowledge of Microsoft technologies, troubleshooting skills, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator or Microsoft Certified: Azure Fundamentals.

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

Are help desk jobs still in demand?

Help desk jobs, including roles like a Microsoft Help Desk technician, remain in demand due to ongoing need for technical support in organizations. These positions often require troubleshooting skills, familiarity with remote support tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.
What are the most commonly searched types of Microsoft Help Desk jobs in Alabama? The most popular types of Microsoft Help Desk jobs in Alabama are:
What are popular job titles related to Local Microsoft Help Desk jobs in Alabama? For Local Microsoft Help Desk jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Local Microsoft Help Desk jobs in Alabama look for? The top searched job categories for Local Microsoft Help Desk jobs in Alabama are:
What cities in Alabama are hiring for Local Microsoft Help Desk jobs? Cities in Alabama with the most Local Microsoft Help Desk job openings:
Local Microsoft Help Desk jobs near you

Enterprise Service Desk Analyst

Astrion

Huntsville, AL • On-site

$19 - $26/hr

Full-time

Re-posted 2 days ago

Job description

Overview
Enterprise Service Desk Analyst
LOCATION: Huntsville, AL (ONSITE)
JOB STATUS: Full-time
CLEARANCE: Active Secret Clearance Required
CERTIFICATION: CompTIA Security+ or equivalent 8140-compliant certification
TRAVEL: Less than 25%
Astrion has an exciting opportunity for an Enterprise Service Desk Analyst to support enterprise IT operations and end-user support services at our Huntsville, AL location. This onsite position requires a technically skilled and customer-focused professional capable of contributing to daily service desk activities and supporting enterprise infrastructure, cybersecurity, and end-user computing operations.
REQUIRED QUALIFICATIONS / SKILLS
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field with 2+ years of relevant IT experience OR Associate degree with 5+ years of related experience
  • Minimum of 2 years of experience in a Service Desk Analyst or IT support role
  • Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+preferred)
  • Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
  • Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
  • Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
  • Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
  • Excellent customer service, communication, and leadership skills
  • Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
  • Strong organizational skills with the ability to manage multiple priorities and escalations
  • Active Secret security clearance required

KEY RESPONSIBILITIES:
  • Contribute to daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
  • Provide technical support for hardware, software, mobile devices, and enterprise applications
  • Manage and prioritize Help Desk tickets while maintaining excellent customer service standards
  • Support workstation setup and provisioning including operating system installation, updates, and Azure enrollment
  • Configure, maintain, and troubleshoot company laptop/desktop systems and related IT peripherals
  • Support user account administration including password resets, MFA enrollment, and Office 365 account management
  • Assist users with VPN connectivity, remote access, and enterprise collaboration tools
  • Provide onboarding support for new employees including workstation setup and initial credential distribution
  • Troubleshoot hardware, software, printer, and connectivity issues
  • Support enterprise asset management and configuration management processes
  • Coordinate with Cyber Operations teams to assist with malware remediation, endpoint investigations, and cybersecurity incident response activities
  • Collaborate with the Enterprise IT Service team to communicate end-user requirements and support infrastructure upgrades
  • Assist Cybersecurity Compliance teams with audits, evidence collection, and policy compliance activities
  • Document technical procedures, troubleshooting steps, and recurring support solutions
  • Position requires Monday through Friday onsite support at the Huntsville, AL office
  • Desired: Experience with ManageEngine ServiceDesk Plus/Pro and BeyondTrust Remote Support
  • Desired: Experience supporting hybrid cloud environments including Microsoft Azure or AWS
  • Desired: Background in Windows Server and Linux (RHEL preferred) administration
  • Desired: Experience with enterprise network administration and troubleshooting
  • Desired: Experience with IT asset management and configuration management processes
  • Desired: Prior experience supporting cybersecurity compliance audits and documentation collection

Work Environment:
  • Onsite role located in Huntsville, AL
  • Fast-paced enterprise IT environment supporting internal users and mission operations
  • Collaborative team environment with interaction across cybersecurity, infrastructure, and compliance teams
  • Opportunities to support enterprise modernization and continuous improvement initiatives

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