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RESPONSIBILITIES:

The following reflects Local MD Urgent Care management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

The Medical Assistant will work within their scope of license to provide patient and provider assistance. This position is responsible for collecting additional patient information, patient charting within the scope of license, phlebotomy, and lab processes. Striving for excellence in customer service, teamwork, clinical and communication skills are essential for Local MD Urgent Care Medical Assistants.

This position requires a working knowledge of and adherence to Health Insurance Portability & Accountability Act (HIPAA) regulations.

Job Duties:

•   Occupational health subject matter expert, ensure protocols and processes are followed with staff

• Triage patients according to Local MD Urgent Care Clinical policy, including but not limited, to taking vitals, updating patient demographic or insurance information, and providing written documentation to enable clear communication with Providers regarding patient issues.
• Perform clinic procedures/duties according to Local MD Urgent Care policies and procedures.  • Assist Providers with procedures. Accurately document patient information in the patient’s electronic medical record. 
• Complete patient charting within the scope of license.
• Administer medications as directed by Provider
• Obtain blood and other lab samples/specimens, as directed by Provider.
• Process lab samples as ordered, per Local MD Urgent Care Clinical Policies/Procedures and external lab procedures to ensure accuracy of results.  
• Accompany patients to triage or exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
• Accurately document patient information, taking vitals, performing screenings per provider guidelines. 
• Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, IL Department of Health). 
• Maintain strict confidentiality related to medical records and other data. Comply with all Local MD Urgent Care policies and procedures.
• Prepare and manage electronic medical records to ensure information is completed and documented appropriately. 
• Prepare patient rooms, set up instruments and equipment according to Local MD Urgent Care protocol. 
• Clean/disinfect exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control. 

Clean/disinfect back-office areas according to scheduled maintenance program and document in appropriate records. 

• Assist in inventory and stocking processes for facility.
• Manage inventory of supplies; restocking exam/procedure rooms.
• Sanitize laboratory bathrooms after each patient use.
• Call patients with lab results.
• Clean/restock examination rooms to prepare for each patient.
• Sanitize back-office surfaces with high patient contact.
• Assists front office registration at start of patient encounter, including collecting insurance information and additional payment information from patient during their visit as necessary
• Attend Medical Assistant meetings and all required staff meetings.
• Other duties as assigned.

Organizational Expectations:  

• Upholds a positive, professional, service-oriented work environment for staff and patients, by supporting the Local MD Urgent Care Mission and Core Values.
• Provides positive and courteous customer service to all Local MD Urgent Care patients, vendors, and coworkers.
• Build positive and professional rapport with patients thru timely, empathetic, respectful, and thorough interactions.  
• Understand and maintain strict patient and employee confidentiality in compliance with Local MD Urgent Care Policies and HIPAA guidelines.
• Must be able to work collaboratively with all Local MD Urgent Care staff.
• Maintains understand of and abide by Local MD Urgent Care standards, Clinical and Administrative Policies and Procedures
• Maintain working knowledge of office and medical services, clinical policies/procedures and in the use of all relevant office equipment and medical devices/equipment (AD machine and EKG), computers, and EMR systems.
• Serves as a role model by demonstrating exceptional ability, effective communication, and critical thinking skills along with a willingness to take on new and additional responsibilities.
• Embraces current ideas and respects cultural differences.
• Uses resources efficiently.
• Responsible for own ongoing professional development by maintaining appropriate licensure/certification, continuing education requirements, participates in available learning opportunities.

Education & Experience:

• Medical Assistant (MA) licensed in the state of Illinois, college education as per licensing requirements, high school diploma, or equivalent.
• Minimum one (1) year experience as a MA in an outpatient medical clinic, medical office, or hospital setting required.
• Must possess exceptional verbal and written communication skills, a strong understanding of ethical behavior and confidentiality, and advanced critical thinking and organizational abilities. •    Thrive in an ever evolving and demanding environment

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in a clinical setting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to operate office and medical equipment standard in a clinical medical environment. Must be able to stand for prolonged periods of time in addition to walking, quick turns, bending and bending to lift, lift above shoulder height, push, pull and assist patients from flat to sit and sit to stand. Ability to bend and lift up to fifty (50) pounds. Daily exposure to mild to moderate sanitizing chemicals expected. Hearing and vision required.