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Live Operations Manager Jobs in Boston, MA (NOW HIRING)

USHG

Operations Manager

Boston, MA · On-site

... around live-fire cooking. The Italian-inflected menu takes inspiration from Chef Sterling ... The Operations Manager is a key member of USHG's Operations team. They play a key role in ...

Airspace

Operations Manager, Lifesciences

Boston, MA · On-site

Partner with Quality Assurance on live-operational support, shipment reviews, and corrective action ... Own management of the training platform (WorkRamp) and its associated modules for your sector ...

lansing

Branch Operations Manager

Fayville, MA

Live our mission statement centered on our values of respect, service, and excellence * Works under the direction of the branch manager and is responsible for the day-to-day operation of the branch

lansing

Branch Operations Manager

Fayville, MA

Live our mission statement centered on our values of respect, service, and excellence * Works under the direction of the branch manager and is responsible for the day-to-day operation of the branch

Bridj

Field Operations Manager

Boston, MA · On-site

We're live in Boston and Washington, D.C. so far, bringing joy to hundreds of people's commutes each day. And we're just getting started. www.bridj.com The Field Operation Manager will play the ...

Bridj

Field Operations Manager

Boston, MA

We're live in Boston and Washington, D.C. so far, bringing joy to hundreds of people's commutes each day. And we're just getting started. www.bridj.com The Field Operation Manager will play the ...

ASM Global

Operations Manager | View Boston

Boston, MA · On-site

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic ... The Operations Manager leads teams across the operations department, including guest services ...

ASM Global

Operations Manager | View Boston

Boston, MA · On-site

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic ... The Operations Manager leads teams across the operations department, including guest services ...

metrocu

Deposit Operations Manager

Chelsea, MA

... go-live • Excellent communication and stakeholder management skills (written, verbal, and facilitation), with ability to translate complex operational topics for branches, product and channel ...

motivate

Assistant Operations Manager

Charlestown, MA · On-site

The assistant operations manager will be responsible for daily supervision of operational staff ... live and work. We're looking for candidates who are professional, personable and take pride in ...

Motivate

Assistant Operations Manager

Boston, MA · On-site

$59K - $63K/yr

The assistant operations manager will be responsible for daily supervision of operational staff ... live and work. We're looking for candidates who are professional, personable and take pride in ...

MCPHS University

Housing Operations Manager

Boston, MA · On-site

This is a full-time, live-off position based in Boston and requires the ability to work on campus 4 ... residential operations. * Manage the development and implementation of all housing processes ...

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All JobsLive Operations JobsLive Operations Manager JobsLive Operations Manager Jobs in Boston, MA

Live Operations Manager information

See Boston, MA salary details

$33.7K

$68.9K

$128.7K

How much do live operations manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for live operations manager in Boston, MA is $68,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $84,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Live Operations Managers, and how can candidates prepare to address them?

Live Operations Managers often face the challenge of balancing real-time issue resolution with longer-term process improvements. They must respond quickly to unexpected incidents, manage cross-functional communication under pressure, and ensure service levels are consistently met. To prepare, candidates should develop strong crisis management skills, stay updated on best practices in incident response, and build effective relationships with both technical and non-technical teams. Proactive organization and the ability to remain calm under pressure are key to thriving in this dynamic role.

What is the difference between Live Operations Manager vs Live Event Coordinator?

AspectLive Operations ManagerLive Event Coordinator
Required CredentialsExperience in operations, project management, and industry-specific knowledgeEvent planning experience, organizational skills, and sometimes certifications in event management
Work EnvironmentCorporate or gaming industry settings, overseeing live events and operationsEvent venues, conferences, or festivals, managing event logistics
Employer & Industry UsageTech companies, gaming firms, live broadcastingEvent planning companies, corporate event teams, entertainment industry
Search & Comparison IntentUnderstanding operational roles in live settingsPlanning and executing live events

The Live Operations Manager focuses on overseeing the entire live operations process, ensuring smooth execution and managing teams. In contrast, the Live Event Coordinator handles the logistics and coordination of specific events. Both roles require organizational skills, but the Operations Manager typically has broader responsibilities across multiple events or platforms.

What are the key skills and qualifications needed to thrive as a Live Operations Manager, and why are they important?

To thrive as a Live Operations Manager, you need strong analytical skills, project management experience, and a background in business or computer science. Familiarity with real-time monitoring tools, incident management systems, and platforms like Jira or Tableau is often required. Excellent communication, problem-solving abilities, and the capacity to stay calm under pressure are standout soft skills in this role. These qualities are crucial for ensuring smooth live service delivery, quickly resolving issues, and maintaining a high-quality user experience.

What does a Live Operations Manager do?

A Live Operations Manager is responsible for overseeing and optimizing the ongoing performance and user experience of a live product or service, such as an online game, app, or digital platform. Their duties often include monitoring real-time data, managing in-game events or content updates, responding to user feedback, and collaborating with development, marketing, and customer support teams. The goal is to ensure the product runs smoothly, remains engaging, and meets business objectives. Live Operations Managers play a crucial role in retaining users and driving revenue through continuous improvement and timely interventions.
What are popular job titles related to Live Operations Manager jobs in Boston, MA? For Live Operations Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Live Operations Manager jobs in Boston, MA look for? The top searched job categories for Live Operations Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Live Operations Manager jobs? Cities near Boston, MA with the most Live Operations Manager job openings:
Live Operations Manager jobs near you
Infographic showing various Live Operations Manager job openings in Boston, MA as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 1% Temporary, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $68,939 per year, or $33.1 per hour.

Operations Manager

USHG

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Ci Siamo is a restaurant from Danny Meyer's Union Square Hospitality Group and James Beard semifinalist Chef Hillary Sterling. Located at Manhattan West, this NYT Top 100 restaurant celebrates the beauty of simplicity centering around live-fire cooking. The Italian-inflected menu takes inspiration from Chef Sterling's extensive travels and is rooted in the understated excellence of seasonal ingredients and purposeful preparations. Ci Siamo, which loosely translates to "we've made it" or "we've arrived," bridges the traditional with the contemporary to introduce a new space that is at once transportive yet warmly familiar.
Ci Siamo's upcoming Boston location will embody the same dynamic energy and commitment to culinary excellence as its New York original. Located at Commonwealth Pier, an exciting new waterfront project within the Seaport neighborhood, Ci Siamo Boston looks forward to assembling a talented opening team in our new home.
Who you are:
The Operations Manager is a key member of USHG's Operations team. They play a key role in continuing to find efficiencies across businesses while operating at a high level of excellence. They work to ensure there is clarity, accountability and strategy around spending within USHG businesses. Through collaboration primarily with Supply Chain, Analytics and Facilities departments and a close working relationship with all restaurant leadership, the Operations Manager will ensure that the teams have the systems and due diligence in place to ensure best decision-making regarding venue and business spends. Additional key relationships would include external vendors and trades as well as internal departments such as Finance and Accounting, Technology and more. The Operations Manager has a meaningful positive impact on both the management teams and the restaurant P&L and makes decisions in line with Budgets and Forecasts.
What you'll do:
  • Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
  • Leverage all aspects of Foodager and Bevager (Craftable) to ensure best in class strategy and decision making around all spending in the Cost of Goods Sold category
  • Create systems, training and leverage software capabilities to ensure that daily purchasing is always to spec. Maintain consistency of GL coding, pack sizes, uploading of recipes and depletion set up
  • Create a 'Subject Matter Expert' relationship with all management that interacts with purchasing software to ensure full understanding, adoption and ease of use for all who order product
  • Continuously share and coach teams on KPI's that impact weekly and period level Cost of Goods Sold
  • Work closely with business leadership to ensure complete and accurate end of period inventories that accurately reflect our Cost of Goods Sold. Partner with Finance and Accounting teams, DO and restaurant leadership to ensure that the business closes the period correctly and completely, preventing period level swings and inaccuracies
  • Operations Manager will work closely with USHG Facilities team to provide on-site partnership and status reports on all facilities and R&M initiatives and spends
  • Closely monitor and track all contracted preventative maintenance and general upkeep work to ensure work is done on schedule and in accordance with contract. Any additional spends should be approved prior to work being done.
  • Track all spends and projects from approval to completion, ensuring that full scope is completed and bill is correct and approved by Operations and Facilities department
  • Ensure that all Facilities and R&M vendor invoices are processed correctly through Craftable once approved. Invoices should be processed in a timely manner aligned with financial periods and closes. When discrepancies occur, partner with Accounting team to ensure accurate an accruals that are reversed in following period
  • Closely monitor and maintain Craftable to ensure up to date mapping, order sheets and all SOP's related to food and beverage purchasing
  • Work with DO's and USHG department leaders to create clear SOP's for ordering so that all managers can confidently place purchase orders and process invoices daily for correct product at best possible pricing
  • Train leadership teams on all details of invoice processing and work with leadership to ensure daily processing of invoices through Craftable by all departments within the restaurant
  • Work closely with restaurant leadership, vendors, and accounting department to limit accruals to a minimum and ensure proper and timely reversals
  • Partner with DO and USHG departmental leaders in a project management capacity. Maintain timelines and communicate both internally and externally while coordinating trades and vendors to complete projects both on time and on budget.
  • Ensure clear communications, lead training when applicable and achieve timelines around restaurant level implementations and adoption of new technology, systems and procedures
  • Lead change management with a focus on the 'why' as well as the 'how' always focusing on how the restaurants will improve and 'win' as a result
  • Embody a culture of learning and growth within USHG restaurants
  • Create and maintain an Operations Handbook for each business, including but not limited to, which vendor is used for what parts of the venue, specs of all furniture, fixtures, lighting, paint

What we need from you:
  • 1+ years of experience in an operations role
  • Demonstrated experience in collaborating and communicating across teams
  • English and Spanish fluency strongly preferred

What you'll get from us:
At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As an Operations Manager, you'll enjoy:
  • Competitive pay and bonus potential: Annual compensation of $65,000 - $70,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
  • Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
  • Time to recharge: Generous paid time off and paid parental leave to support life outside of work
  • Investing in your future: A matched 401(k) plan to help you grow long-term savings
  • Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
  • Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
  • Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants
  • Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
  • Convenience & flexibility: Pre-tax commuter benefits for transit and parking
  • Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice
Integral to our culture are our six behaviors. Our behaviors guide how we work together.
  • We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
  • Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
  • Center the salt shaker with an unwavering commitment to excellence and the values that matter most
  • Write a great next chapter. The road to success is paved with mistakes well-handled
  • Bring a charitable assumption and err on the side of generosity
  • Leave our campsite better than we found it; always responsible for the impact of our wake

*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.
The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.
#EnlightenedHospitality
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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