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Live In First Citizens Bank Jobs in Virginia (NOW HIRING)

Citizens Bank

HM Servicing Ops Team Lead

Glen Allen, VA · On-site

$30.29 - $37.20/hr

Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

First Community Bank

Personal Banker II

Richmond, VA · On-site

$22.06 - $29.84/hr

At First Community Bank, we are committed to making our community, the places where we live and ... With over 60 locations in four states, First Community Bank offers the personal service you would ...

First Community Bank

Personal Banker II

Richmond, VA · On-site

$22.06 - $29.84/hr

At First Community Bank, we are committed to making our community, the places where we live and ... With over 60 locations in four states, First Community Bank offers the personal service you would ...

First Community Bank

Personal Banker II

Richmond, VA · On-site

$22.06 - $29.84/hr

... where we live and work, a better place each day. With a true focus on "community banking ... With over 60 locations in four states, First Community Bank offers the personal service you would ...

First Community Bank

Personal Banker II - Float

Bristol, VA · On-site

$19.52 - $26.41/hr

At First Community Bank, we are committed to making our community, the places where we live and ... With over 60 locations in four states, First Community Bank offers the personal service you would ...

First Community Bank

Personal Banker II - Float

Bristol, VA · On-site

$19.52 - $26.41/hr

At First Community Bank, we are committed to making our community, the places where we live and ... With over 60 locations in four states, First Community Bank offers the personal service you would ...

MicroCoders LLC

Entry level QA/BA

Reston, VA · On-site

We specialize in delivering superior quality staffing and consulting solutions to our client ... Citizens Bank, Cymbal, CVS, Deutsche Bank, Disney, Eli Lilly, Freddie Mac, Fannie Mae, GMAC ...

MicroCoders LLC

Entry level QA/BA

Reston, VA · On-site

We specialize in delivering superior quality staffing and consulting solutions to our client ... Citizens Bank, Cymbal, CVS, Deutsche Bank, Disney, Eli Lilly, Freddie Mac, Fannie Mae, GMAC ...

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Live In First Citizens Bank information

What is the difference between Live In First Citizens Bank vs Customer Service Representative at First Citizens Bank?

AspectLive In First Citizens BankCustomer Service Representative at First Citizens Bank
CredentialsHigh school diploma or equivalent; banking or customer service experience preferredHigh school diploma or equivalent; banking or customer service experience preferred
Work EnvironmentResidential setting, often with on-site accommodationBranch or office environment, typically in a retail branch
Employer UsagePosition specific to banking industry, often with housing benefitsCommon role in banking industry, focused on customer interactions

Live In First Citizens Bank roles involve residing on-site, providing banking services while living at the workplace, often with housing benefits. Customer Service Representatives work in branches, assisting customers face-to-face. Both roles require similar credentials but differ mainly in work environment and living arrangements.

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Records Management Coordinator - Mortgage Servicing

Citizens Bank

Glen Allen, VA • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description


Records Management Coordinator (Mortgage Document Custodian Specialist)
The Records Management Coordinator, also known as the Mortgage Document Custodian Specialist, is responsible for the review, validation, and ongoing management of mortgage collateral documentation to ensure adherence to investor, regulatory, and internal standards. This role is critical to maintaining audit readiness and supporting the integrity of document custody operations through strong procedural governance and control execution.
Key Responsibilities
Collateral Review & Validation
  • Perform detailed reviews of original mortgage collateral documents (e.g., promissory notes, security instruments, assignments, title policies) to confirm completeness, accuracy, and compliance with investor requirements.
  • Identify, research, and resolve document exceptions or deficiencies in partnership with internal teams and external vendors.

Procedure Development & Governance
  • Develop, enhance, and maintain standard operating procedures (SOPs) supporting document custody and collateral management processes.
  • Ensure procedures are aligned with investor guidelines (e.g., Fannie Mae, Freddie Mac, Ginnie Mae) and internal control standards.
  • Partner with leadership to strengthen procedural controls and support ongoing regulatory and audit readiness.

Custody Operations & Compliance Oversight
  • Maintain accurate tracking and status reporting of collateral documents within custody systems.
  • Support document certification activities and investor or internal audit reviews.
  • Ensure secure handling, storage, and retrieval of both physical and digital collateral in accordance with control requirements.

Process Improvement & Risk Mitigation
  • Identify opportunities to streamline document custody workflows and enhance operational efficiency.
  • Recommend and implement process improvements that reduce operational risk and improve quality outcomes.

Qualifications
Education
  • High school diploma or equivalent required.

Experience
  • Minimum of 3+ years of experience in mortgage document custody, collateral review, or related mortgage servicing operations.
  • Demonstrated knowledge of mortgage collateral documentation and investor requirements.

Core Skills
  • Strong attention to detail with advanced document review and analytical capabilities.
  • Experience developing and maintaining operational procedures.
  • Proficiency in document management systems and Microsoft Office applications.
  • Effective organizational, communication, and problem-solving skills.

Preferred Qualifications
  • Experience working with document custodians.
  • Familiarity with eVault platforms and MERS.
  • Understanding of regulatory frameworks, including CFPB, RESPA, and TILA.
  • Notary Public certification is a plus.

Work Schedule
  • 40 hours per week
  • Monday-Friday, 8:00 AM - 5:00 PM
  • Fully on-site in Glen Allen, VA

#LI-CITIZENS6
Pay Transparency
The salary range for this position is $22 - $25 per hour. Actual pay is based on various factors including, but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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