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Live Chat Jobs in Reston, VA (NOW HIRING)

Apt-Ability

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Call Center Representative

Manassas, VA · On-site

$18 - $24/hr

Respond to customer inquiries regarding products, services, order status, and account information via phone, email, and live chat * Create, update, and maintain accurate customer accounts and records ...

Apt-Ability

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Call Center Representative

Manassas, VA · On-site

$18 - $24/hr

Respond to customer inquiries regarding products, services, order status, and account information via phone, email, and live chat * Create, update, and maintain accurate customer accounts and records ...

WP Buffs

WordPress Support Developer

Washington, DC · Remote

$22/hr

Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any other contact methods other than the one you receive after completing your application will result ...

WP Buffs

WordPress Support Developer

Washington, DC · On-site +1

$22/hr

Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any other contact methods other than the one you receive after completing your application will result ...

Brilliant Earth

Jewelry Consultant

Washington, DC · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Jewelry Consultant

Washington, DC · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Jewelry Consultant

Fairfax, VA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

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Live Chat information

See Reston, VA salary details

$24.4K

$61.9K

$90K

How much do live chat jobs pay per year?

As of Jun 1, 2026, the average yearly pay for live chat in Reston, VA is $61,901.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,400.00 and $89,500.00 per year, depending on experience, location, and employer.

What Are Live Chat Jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a Live Chat Agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by Live Chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What is a Live Chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs
What are the most commonly searched types of Live Chat jobs in Reston, VA? The most popular types of Live Chat jobs in Reston, VA are:
What are popular job titles related to Live Chat jobs in Reston, VA? For Live Chat jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Live Chat jobs in Reston, VA look for? The top searched job categories for Live Chat jobs in Reston, VA are:
What cities near Reston, VA are hiring for Live Chat jobs? Cities near Reston, VA with the most Live Chat job openings:
Live Chat jobs near you
Infographic showing various Live Chat job openings in Reston, VA as of May 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $61,901 per year, or $29.8 per hour.

Call Center Representative

Apt-Ability

Manassas, VA • On-site

$18 - $24/hr

Full-time

Medical, Dental, Vision

Posted 13 days ago

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Job description

About MobileSentrix

MobileSentrix is a leading supplier of parts, tools, and accessories for the mobile device repair industry. With years of experience serving the phone, iPad, and tablet repair market, we have built our reputation by working directly with wholesalers, repair shops and retailers to address the real challenges they face every day. Our direct-to-customer approach allows us to provide specialized parts and accessories, competitive pricing, and the expert support that repair professionals rely on.

We are looking for a motivated and customer-focused individual to join our growing team as a Customer Service Representative. If you thrive in a fast-paced environment, enjoy solving problems, and have a passion for delivering exceptional service, we want to hear from you.

Position Summary

As a Customer Service Representative, you will serve as the primary point of contact for our customers, assisting them with inquiries, orders, and troubleshooting across phone, email, and live chat channels. Your goal is to deliver prompt, professional, and solution-oriented support that reflects the MobileSentrix commitment to quality and customer satisfaction.

Key Responsibilities

  • Maintain a positive, empathetic, and professional attitude toward customers at all times, ensuring every interaction reflects our company values
  • Respond to customer inquiries regarding products, services, order status, and account information via phone, email, and live chat
  • Create, update, and maintain accurate customer accounts and records in our systems
  • Proactively inform customers about current promotions, programs, warranties, and terms of sale to maximize value
  • Resolve product or service issues by identifying the root cause, selecting the best solution, and following through to ensure complete resolution
  • Handle incoming calls and make outbound calls related to orders, follow-ups, and customer outreach
  • Prepare reports by collecting and analyzing customer feedback to identify trends and improvement opportunities
  • Collaborate with internal teams including warehouse, shipping, and sales to ensure timely and accurate order fulfillment
  • Stay current on product knowledge, industry trends, and company policies to provide accurate and informed support
  • Adhere to all company policies, procedures, and quality standards
  • Perform additional tasks and duties as assigned by management

Qualifications Required

  • 1–2 years of previous experience in a Customer Service Representative role or similar customer-facing position
  • Demonstrated ability to handle a high volume of customer interactions throughout the day with consistency and professionalism
  • Strong conflict resolution skills with the ability to de-escalate and assist frustrated or confused customers with patience and empathy
  • Excellent problem-solving and critical thinking abilities with a proactive approach to finding solutions
  • Quick learner with strong research and troubleshooting skills
  • Ability to meet and exceed performance goals and key metrics
  • Ability to lift and carry 25 to 50 lbs. as needed
  • Proficiency with basic computer operations and comfort navigating multiple software applications
  • Minimum typing speed of 40 words per minute with accuracy (live chat and email proficiency)
  • Fluency in written and spoken English with strong communication skills

Preferred

  • High school diploma or GED
  • Bilingual abilities are a strong plus (Spanish, or other languages)
  • Experience with Microsoft Excel and Word
  • Prior experience in the mobile device repair, electronics, or wholesale distribution industry
  • Familiarity with CRM software or order management systems

Company Description

We are a distributor of repair parts for wireless devices, including cellphones, smart tablets, game consoles, and laptops. Our goal is to extend the life cycle of wireless devices by providing top-quality parts at competitive prices to our customers.