Demonstrate first class customer service to employees at all times via phones, live chat and case management channels. * Supporting the positive culture and employee experience at Airbus. * Support ...
Demonstrate first class customer service to employees at all times via phones, live chat and case management channels. * Supporting the positive culture and employee experience at Airbus. * Support ...
Demonstrate first class customer service to employees at all times via phones, live chat and case management channels. * Supporting the positive culture and employee experience at Airbus. * Support ...
Demonstrate first class customer service to employees at all times via phones, live chat and case management channels. * Supporting the positive culture and employee experience at Airbus. * Support ...
Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required. * Support self-service options for payments, invoices, and status tracking. * Ensure ...
Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required. * Support self-service options for payments, invoices, and status tracking. * Ensure ...
Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required. * Support self-service options for payments, invoices, and status tracking. * Ensure ...
Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required. * Support self-service options for payments, invoices, and status tracking. * Ensure ...
D.C. - Contract Therapist
Washington, DC · On-site +1
$78/hr
Access Stride Health to support your health and financial well-being Compensation * $78 per hour for live chat, audio, or video sessions (this rate is prorated for 45 and 30 minute sessions)
D.C. - Contract Therapist
Washington, DC · On-site +1
$78/hr
Access Stride Health to support your health and financial well-being Compensation * $78 per hour for live chat, audio, or video sessions (this rate is prorated for 45 and 30 minute sessions)
Support Specialist - Virtual Meeting
Rockville, MD · On-site
$70K - $75K/yr
The Senior Virtual Support Technician will coordinate with meeting hosts, provide live event ... Zoom and Teams meeting reports (attendance reports, chat logs, poll results, transcripts, and ...
Quick apply
Support Specialist - Virtual Meeting
Rockville, MD · On-site
$70K - $75K/yr
The Senior Virtual Support Technician will coordinate with meeting hosts, provide live event ... Zoom and Teams meeting reports (attendance reports, chat logs, poll results, transcripts, and ...
Member Care Associate
Washington, DC · Remote
$20 - $24/hr
Respond to member inquiries through phone, email, and live chat in a timely and professional manner ... Support special projects and additional administrative duties as assigned. Qualifications: * 1-3 ...
Quick apply
Member Care Associate
Washington, DC · Remote
$20 - $24/hr
Respond to member inquiries through phone, email, and live chat in a timely and professional manner ... Support special projects and additional administrative duties as assigned. Qualifications: * 1-3 ...
Customer Experience Associate
Washington, DC · On-site
$18.75 - $25/hr
Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat. * Quickly and thoroughly solve problems for customers anytime if deliveries ...
Customer Experience Associate
Washington, DC · On-site
$18.75 - $25/hr
Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat. * Quickly and thoroughly solve problems for customers anytime if deliveries ...
Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat. * Quickly and thoroughly solve problems for customers anytime if deliveries ...
Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat. * Quickly and thoroughly solve problems for customers anytime if deliveries ...
Customer Experience Associate
Washington, DC · On-site
$60K/yr
Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat. * Quickly and thoroughly solve problems for customers anytime if deliveries ...
Customer Experience Associate
Washington, DC · On-site
$60K/yr
Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat. * Quickly and thoroughly solve problems for customers anytime if deliveries ...
Communication and Support: * Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns ...
Quick apply
Communication and Support: * Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns ...
Customer Experience Associate
Washington, DC · On-site
$60K/yr
Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat. * Quickly and thoroughly solve problems for customers anytime if deliveries ...
Quick apply
Customer Experience Associate
Washington, DC · On-site
$60K/yr
Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat. * Quickly and thoroughly solve problems for customers anytime if deliveries ...
Member Liaison
Washington, DC · On-site
$50K - $56K/yr
... support across multiple communication channels. This role focuses on delivering timely, accurate ... Respond to member and customer inquiries through phone, email, live chat, and other communication ...
Quick apply
Member Liaison
Washington, DC · On-site
$50K - $56K/yr
... support across multiple communication channels. This role focuses on delivering timely, accurate ... Respond to member and customer inquiries through phone, email, live chat, and other communication ...
Member Liaison
Washington, DC · On-site
$50K - $56K/yr
... support across multiple communication channels. This role focuses on delivering timely, accurate ... Respond to member and customer inquiries through phone, email, live chat, and other communication ...
Quick apply
Member Liaison
Washington, DC · On-site
$50K - $56K/yr
... support across multiple communication channels. This role focuses on delivering timely, accurate ... Respond to member and customer inquiries through phone, email, live chat, and other communication ...
Member Liaison
Washington, DC · On-site
$50K - $56K/yr
... support across multiple communication channels. This role focuses on delivering timely, accurate ... Respond to member and customer inquiries through phone, email, live chat, and other communication ...
Member Liaison
Washington, DC · On-site
$50K - $56K/yr
... support across multiple communication channels. This role focuses on delivering timely, accurate ... Respond to member and customer inquiries through phone, email, live chat, and other communication ...
Customer Service Representative
Hamilton, VA · On-site
$16.50 - $22.25/hr
Communication and Support: * Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns ...
Customer Service Representative
Hamilton, VA · On-site
$16.50 - $22.25/hr
Communication and Support: * Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns ...
Customer Service Representative
Sterling, VA · On-site +1
$18 - $22/hr
Communication and Support: * Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns ...
Customer Service Representative
Sterling, VA · On-site +1
$18 - $22/hr
Communication and Support: * Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns ...
Service Desk Agents - Tier 1, Washington DC (GT26080915PL)
Washington, DC · On-site
$45K - $60K/yr
Provide Tier 1 front-line support via phone, live chat, remote desktop tools, and, when necessary, onsite visits. * Support the installation, configuration, and use of various application software.
Service Desk Agents - Tier 1, Washington DC (GT26080915PL)
Washington, DC · On-site
$45K - $60K/yr
Provide Tier 1 front-line support via phone, live chat, remote desktop tools, and, when necessary, onsite visits. * Support the installation, configuration, and use of various application software.
Service Desk Agents - Tier 1, Washington DC (GT26080915PL)
Washington, DC · On-site
$45K - $60K/yr
Provide Tier 1 front-line support via phone, live chat, remote desktop tools, and, when necessary, onsite visits. Support the installation, configuration, and use of various application software.
Quick apply
Service Desk Agents - Tier 1, Washington DC (GT26080915PL)
Washington, DC · On-site
$45K - $60K/yr
Provide Tier 1 front-line support via phone, live chat, remote desktop tools, and, when necessary, onsite visits. Support the installation, configuration, and use of various application software.
Federal Technical Account Manager
Washington, DC · On-site
$100 - $125/hr
The Federal Technical Account Manager will support customers via live chat, email, web‑based ticket systems, telephone, and in some cases in‑person interactions. Interactions are primarily ...
Federal Technical Account Manager
Washington, DC · On-site
$100 - $125/hr
The Federal Technical Account Manager will support customers via live chat, email, web‑based ticket systems, telephone, and in some cases in‑person interactions. Interactions are primarily ...
Live Chat Support information
See Reston, VA salary details
$13.21 - $16.05
2% of jobs
$16.05 - $18.89
11% of jobs
$20.48 is the 25th percentile. Wages below this are outliers.
$18.89 - $21.73
22% of jobs
The median wage is $23.90 / hr.
$21.73 - $24.57
20% of jobs
$24.57 - $27.41
16% of jobs
$28.76 is the 75th percentile. Wages above this are outliers.
$27.41 - $30.25
9% of jobs
$30.25 - $33.10
8% of jobs
$33.10 - $35.94
5% of jobs
$35.94 - $38.78
4% of jobs
$38.78 - $41.62
1% of jobs
$41.62 - $44.46
1% of jobs
$13
$26
$44
How much do live chat support jobs pay per hour?
What is a live chat support?
A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.
What does a live chat support do?
A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.
What are the key skills and qualifications needed to thrive in live chat support?
To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.
What are the most commonly searched types of Live Chat Support jobs in Reston, VA?
The most popular types of Live Chat Support jobs in Reston, VA are:
What job categories do people searching Live Chat Support jobs in Reston, VA look for?
The top searched job categories for Live Chat Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Live Chat Support jobs?
Cities near Reston, VA with the most Live Chat Support job openings:

HR Shared Services Specialist (Contract)
Herndon, VA • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 18 days ago
Job description
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com
- Notice: Know Your Rights: Workplace Discrimination is Illegal
- Notice: Pay Transparency Nondiscrimination (English)
- Aviso: Transparencia en el Pago No Discriminacion(Spanish)
Job Description:
Airbus Commercial is looking for a HR Shared Services Specialist (Contract) to join our Human Resources team at the following locations:
Grand Prairie, TX
Herndon, VA
Mobile, AL
Wichita, KS
Atlanta, GA
Miami, FL
The HR Shared Services Specialist (Contract) will be responsible for the interactions on the moments that matter between Airbus team members and the suite of services provided by North America Human Resources & Workplace. Shared Services team member's to provide a world-class employee experience when Airbus employees need support or assistance processing updates and onboarding employees. In addition to providing services via phone, chat and case management tools the role will also encompass some corporate HR responsibilities and will liaise closely with the corporate HR functions.
Meet the Team:
Working in our Human Resources department, it's our mission to help support Airbus' greatest assets: our team members. Our team works cross-departmentally as well as with our global counterparts to ensure we are making a positive impact on all aspects of our employee experience.
Your Challenges:
Operational and Administrative Support: 30%
Support the operational/ administrative process for all personnel actions for employees, temps and interns.
Acts as a liaison and clearing house for data and information between HRBPs, HRIS, Payroll, Compensation & Benefits and expatriation activities.
Provide and analyze data for reporting purposes.
Assist with annual HR cycles including performance review and open enrollment.
Manage projects through completion including effectively identifying the scope, objectives, outcomes, and success metrics.
Work with individuals and teams, both nationally and internationally to deliver projects on behalf of Airbus teams.
Process and promote Airbus Employee Awards
People Operations: 30%
Coordinates HR information to ensure 100% integrity of data entered into various HR systems including, but not limited to Workday, ServiceNow and e-Verify
Manages processes connected with the onboarding of new employees, transfers, expats and employee changes including but not limited to reviewing and approving updates entered in Workday, I-9 administration, ServiceNow tickets and other transactions as needed
Performs termination administration duties, largely consisting of ensuring ServiceNow and Workday data entry and communication to respective departments
Maintain accurate records of documentation and transactions and ensure modifications/updates are entered in a timely manner
Record employee data into the HR system (Workday), manage requests to
update employees' personal data (data entry, onboarding, offboarding, transfers, corrections, work schedule, and other transactions as needed).
Respond to Personnel Administration related inquiries and resolve concerns. Provide support and guidance to HRBPs and employees on HR tools as needed
Employee Experience: 35%
Demonstrate first class customer service to employees at all times via phones, live chat and case management channels.
Supporting the positive culture and employee experience at Airbus.
Support employee engagement, Employee Resource Group, and recognition activities, including service awards.
Coordinate employment offer activities.
Manage and deliver the onboarding and offboarding process of employees and facilitate new hire orientations as required.
Provide initial communication and response to employee HR related questions, re-direct and escalate as applicable.
Field employee questions on the leave process.
Other duties as assigned
Other duties as assigned: 5%
Your Boarding Pass:
Bachelors' degree in Human Resources Management or equivalent experience
3 years demonstrated practical experience in the field of Human Resources
Experience working with IT systems and data
Experience managing multiple employee requests simultaneously
Experience working with employees via different communication stream such as chat, in person and phone.
Working knowledge of HRIS and applicant tracking systems and processes, particular knowledge of ADP, or Workday
SHRM-CP or PHR certification preferred
Travel
Up to 20 % Domestic travel
Citizenship
Authorized to Work in the US
Physical Requirements
Onsite 80%
Remote 20%
Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
Carrying: Several times a week able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Lifting: Several times a week able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Pushing / Pulling: Several times a week able to push and pull small office furniture and some equipment and tools.
Sitting: Daily able to sit for long periods of time in meetings, working on computer.
Squatting / Kneeling: Several times a month able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: Daily able to stand for discussions in offices or on production floor.
Travel: Rarely able to travel independently and at short notice.
Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.
Appropriate hearing/eye protection may also be required when visiting the shop floor
Salary range:
Salary range based on the required profile: $28.00 - 34.00/hourly. Actual minimum and maximum may vary based on geographic differential. Individual pay is based on skills, experience, location and other relevant factors. This position offers the following benefits: Medical insurance, Dental insurance, Vision insurance, Prescription insurance, Employee Assistance Program, Flexible Spending Accounts, Health Savings Accounts, Basic & Voluntary Life and Accidental Death & Dismemberment insurance, Short and Long-term Disability insurance, 401(k), Paid time off including paid holidays, Tuition Assistance, Bonus(es) subject to performance criteria. These are our current benefit offerings for the current plan year and are subject to change without notice..
This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.
Take your career to a new level and apply online now!
A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company:
Airbus Americas, Inc.Employment Type:
Agency / TemporaryExperience Level:
ProfessionalRemote Type:
FlexibleJob Family:
HR Expertise------
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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported toemsom@airbus.com.