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Live Chat Support Agent Jobs in Indiana (NOW HIRING)

Cengage Group

Customer Support Associate

Indianapolis, IN · On-site

$15 - $20/hr

Cengage's portfolio of businesses supports student choice by providing a range of pathways that ... live chat. Associates navigate multiple, internal software applications while conversing with ...

Castle Subaru

BDC Representative

Portage, IN · On-site

$15 - $18/hr

... support your overall well-being What You'll Do: * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...

Castle Subaru

BDC Representative

Portage, IN

$15 - $18/hr

... support your overall well-being What You'll Do: * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...

Verawholehealth

$18 - $27/hr

Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. * Provide the primary support for a regional health plan * Provide support for account access, benefits, programs ...

herffjones

Customer Service Agent I

Indianapolis, IN

$21/hr

In addition, the Customer Service Agent I will also be responsible for multi-channel customer support (phone, email, ticketing system/ web portal, chat). In peak times, the CSA team may be asked to ...

herffjones

Customer Service Agent I

Indianapolis, IN · On-site

$21/hr

In addition, the Customer Service Agent I will also be responsible for multi-channel customer support (phone, email, ticketing system/ web portal, chat). In peak times, the CSA team may be asked to ...

herffjones

Customer Service Agent I

Indianapolis, IN · On-site

$21/hr

In addition, the Customer Service Agent I will also be responsible for multi-channel customer support (phone, email, ticketing system/ web portal, chat). In peak times, the CSA team may be asked to ...

Herff Jones

Customer Service Agent I

Indianapolis, IN · On-site

$21/hr

In addition, the Customer Service Agent I will also be responsible for multi-channel customer support (phone, email, ticketing system/ web portal, chat). In peak times, the CSA team may be asked to ...

herffjones

Customer Service Agent I

Indianapolis, IN

$21/hr

In addition, the Customer Service Agent I will also be responsible for multi-channel customer support (phone, email, ticketing system/ web portal, chat). In peak times, the CSA team may be asked to ...

HERFF JONES

Customer Service Agent I

Indianapolis, IN · On-site

$21/hr

In addition, the Customer Service Agent I will also be responsible for multi-channel customer support (phone, email, ticketing system/ web portal, chat). In peak times, the CSA team may be asked to ...

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Showing results 21-40

All JobsLive Chat Support Agent JobsLive Chat Support Agent Jobs in Indiana

Live Chat Support Agent information

See Indiana salary details

$10

$18

$29

How much do live chat support agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for live chat support agent in Indiana is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.82 per hour, depending on experience, location, and employer.

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are popular job titles related to Live Chat Support Agent jobs in Indiana?

For Live Chat Support Agent jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Indiana look for?

The top searched job categories for Live Chat Support Agent jobs in Indiana are:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Indiana as of September 2026, with employment types broken down into 89% Full Time, and 11% Temporary. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $37,743 per year, or $18.1 per hour.

Insurance Outbound Sales Rep

Avon, IN • On-site

Pinnacle Family Insurance
See more jobs at Pinnacle Family Insuranceexternal

$60K - $90K/yr

Full-time

Retirement, PTO

Posted 24 days ago

Job description

At Pinnacle Family Insurance, we believe success begins with people who care. Led by a nationally recognized Allstate leader with more than two decades of experience, our agency combines top-tier performance with genuine family values. We’ve built a culture where high standards, teamwork, and personal growth go hand in hand.

Our team operates across two locations and remote roles, providing flexibility while maintaining a strong sense of community. Whether celebrating wins, developing new skills, or supporting each other through challenges, we live up to our name, Pinnacle Family, every day.

We’re hiring a motivated Insurance Outbound Sales Representative to join our growing team. In this role, you’ll connect with warm leads, deliver trusted guidance, and help clients find insurance solutions. You’ll receive comprehensive training, continuous coaching, and the opportunity to build a rewarding long-term career.

  • Base salary between $33,000-$50,000 per year, based on experience
  • Expected first-year earnings of $70,000-$90,000+, with uncapped commission structure
  • Paid time off (2 weeks annually, increases with tenure)
  • Monday-Friday schedule with evenings and weekends off
  • Hands-on training, coaching, and clear career growth pathways

If you’re energetic, driven, and ready to thrive in a team that values excellence and personal development, apply today!

Responsibilities
  • Engage with prospective clients through outbound calls, live chat, SMS, and other digital channels
  • Build strong client relationships through trust, empathy, and expert communication
  • Follow proven sales processes to achieve and exceed goals
  • Participate in daily team huddles, training sessions, and skill-building activities
  • Collaborate with team members to meet agency performance objectives
Requirements
  • Active Property Casualty Insurance License (required)
  • Outgoing, confident, and motivated to achieve results
  • Strong communication and active listening skills
  • Highly organized with strong attention to detail
  • Tech-savvy and comfortable using modern CRM and communication tools
Benefits
Paid Time Off (PTO)###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###