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Live Chat Support Agent Jobs in Indiana (NOW HIRING)

Didlake

Customer Service Representative

Indianapolis, IN

$15.25 - $20.75/hr

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Didlake

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Morley

Art Director (Remote - Indiana)

Fort Wayne, IN · On-site +1

$119K - $125K/yr

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Art Director (Remote - Indiana)

Fort Wayne, IN · Remote

$119K - $125K/yr

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

PLACE

Agent Showing Assistant

Lafayette, IN · On-site

$25/hr

We provide the tools and support you need to thrive, including: * Proven business strategies ... Join and gain in-house marketing and design services, daily live professional development ...

PLACE

Agent Showing Assistant

Lafayette, IN · On-site

$25/hr

You have a compelling desire to support others, while being committed to your growth in real estate ... Join and gain in-house marketing and design services, daily live professional development ...

Magnified Vacations LLC

Travel Agent

Brownsburg, IN · On-site

Live in Central Indiana (Indianapolis, IN area) Benefits * Agency paid Error and Omissions ... Local support, guidance and training directly from Agency Owners * Flexible and independent work ...

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Showing results 21-40

All JobsLive Chat Support Agent JobsLive Chat Support Agent Jobs in Indiana

Live Chat Support Agent information

See Indiana salary details

$10

$18

$29

How much do live chat support agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for live chat support agent in Indiana is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.82 per hour, depending on experience, location, and employer.

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are popular job titles related to Live Chat Support Agent jobs in Indiana?

For Live Chat Support Agent jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Indiana look for?

The top searched job categories for Live Chat Support Agent jobs in Indiana are:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Indiana as of August 2026, with employment types broken down into 89% Full Time, and 11% Temporary. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $37,743 per year, or $18.1 per hour.

Customer Service Representative

Didlake

Indianapolis, IN

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Didlake rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Didlake, Inc. is a nonprofit rehabilitation services organization dedicated to creating opportunities that enrich the lives of people with disabilities. Since 1965, Didlake has served thousands of individuals with significant disabilities by providing training, job placement, employment opportunities, and day support services. We are proud to provide meaningful and purposeful work that supports independence and community inclusion.

Why This Role Matters

As a Customer Service Representative, you will assist renters, homebuyers, and homeownersregarding their housing requests. This is a great opportunity to gain knowledge of HUD rentalassistance programs and to learn about FHA Housing Administration (FHA) mortgage programsthrough ongoing training while delivering excellent customer service to connect others with programresources.

What You Will Do

  • Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures (SOP).
  • Answers routine questions from the public on FHA mortgage programs and HUD properties.
  • Utilize HUD systems (i.e. SMART, SFISnet, HERMIT) to assist appropriate callers following Privacy SOPs.
  • Utilizes prepared scripts with little or no deviation.
  • Enter accurate and detailed information in a Customer Relationship Management application, summarizing caller contact data, data about the nature of the request and whether or not a referral was provided.
  • Warm transfers calls that are not in the Knowledge Base to the applicable HUD department per SOP. Performs miscellaneous job-related duties as assigned.
  • Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
  • Ability to effectively navigate a computer Customer Relationship Management System and other HUD Systems.

What You Bring

Education & Experience

  • High school diploma or GED required.
  • Minimum of two (2) years of experience in a high-volume contact center environment, includingresponding to customer complaints.
  • Experience following SOPs and utilizing knowledge bases, FAQs, and internal support tools to provide accurate, consistent, and timely responses.
  • Omnichannel call center experience; rental property management or mortgage servicing experience is preferred.

Skills & Abilities

  • Ability to successfully obtain a Public Trust security clearance, which includes a credit checkand background investigation.

  • Excellent technical skills with the capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Experience with MS Office (Outlook, Word, Teams).
  • Strong written and verbal communication skills including telephone etiquette.
  • Excellent customer service soft skills including handling upset customers.
  • Keyboarding proficiency of at least 40 words per minute.

Why Join Didlake

  • Be part of a mission-driven organization committed to creating opportunities for people with disabilities.
  • Opportunities for professional growth and leadership development.
  • A supportive and collaborative work environment.

Benefits

  • Health coverage for you and your family through Medical, Dental, and Vision plans
  • Health Reimbursement Account (HRA)
  • Life Insurance/AD&D
  • Short Term Disability
  • Employee Assistance Program (EAP) for work and personal support
  • 401(k) retirement plan with company match
  • Paid time off awarded after every year of service
  • Paid sick leave that begins accruing upon hire
  • Employee Development Program (EDP)
  • Paid holidays
  • Direct deposit

What Didlake employees say

Pay

Hours and flexibility

Workplace

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