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Live Chat Manager Jobs in Texas (NOW HIRING)

Erdos at Home

Customer Experience Representative

Dallas, TX

$15.75 - $21.50/hr

... Live Chat requests from the Erdos at Home website Responding promptly to service-related emails Processing the entry of claims into the Ensenda system Rectifying property damage claims Managing and ...

LUCCHESE INC

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

Provide knowledgeable answers to customers via phone, live chat, and email regarding products ... Proactively provide product and customer feedback to the Customer Service Manager. * Perform ...

Lucchese Boot CO

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

Provide knowledgeable answers to customers via phone, live chat, and email regarding products ... Proactively provide product and customer feedback to the Customer Service Manager. * Perform ...

Erdos at Home

Customer Experience Representative

Dallas, TX · On-site

$15.75 - $21.50/hr

... to Live Chat requests from the Erdos at Home website • Responding promptly to service-related ... Managing and maintaining the Designer Trade Program account registry • Researching negative ...

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Showing results 21-40

All JobsLive Chat JobsLive Chat Manager JobsLive Chat Manager Jobs in Texas

Live Chat Manager information

See Texas salary details

$21.4K

$57.2K

$95.5K

How much do live chat manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for live chat manager in Texas is $57,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $64,300.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Texas?

The most popular types of Live Chat jobs in Texas are:

What are popular job titles related to Live Chat Manager jobs in Texas?

For Live Chat Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Live Chat Manager jobs in Texas look for?

The top searched job categories for Live Chat Manager jobs in Texas are:

What cities in Texas are hiring for Live Chat Manager jobs?

Cities in Texas with the most Live Chat Manager job openings:

Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,158 per year, or $27.5 per hour.

Bilingual Hotline Advocate

The Bridge Over Troubled Waters, Inc.

Pasadena, TX • On-site

$40K/yr

Full-time

Re-posted 13 days ago

Job description

Bilingual Hotline Advocate
  • Full Time/Non-Exempt: 36-hours a week
  • Schedule: Sunday, 2:00 pm to 6:00 pm, Monday through Thursday, 4:00 pm to 12 am.
  • $40,000 annually
Description
The Bridge is in search of a Bilingual Hotline Advocate who will provide crisis intervention and information and referral services through 24-hour hotline for survivors of domestic/sexual violence, and homelessness.
The Hotline Advocate will answer 24-hour hotline and 24-hour Live Chat & text line to provide assessments to include crisis intervention, information and referrals and immediate needs. Manager the assist with overseeing the HCDV shelter bed database. Collect and enter monthly data on services provided through 24-hour hotline into database. Ensure TBOTW account is updated and accurate bed availability is noted, daily. Complete reports in compliance with grant requirements and agency requirements.
Additionally, the Hotline Advocate will assist with hotline and crisis intervention training for staff and volunteers on the competencies of crisis intervention, Live Chat, Language Line, DA-LE calls and all accompaniments. Assist with the maintenance of community resources for survivors of domestic/sexual violence and homelessness by updating resource manual to ensure referrals contain current information and act as on call advocate a maximum of 2-3 shifts per month (including overnight and weekend hours) to survivors of domestic and sexual violence at local hospitals.
Provide casework to shelter residents on a limited basis, as necessary. Conduct initial assessment for emergency shelter services as needed; and update resident census to ensure available space. Assist shelter staff with transportation and assist resident advocates as needed with tasks relating to the daily operations of the Shelter as required.
Required Skills & Qualifications
  • Associate's/Bachelor's degree preferred, preferably in social sciences field. In lieu of educational requirement, High School Diploma/GED with a minimum of one year's experience in social services or customer service arena.
  • If applicable, Bilingual Spanish/English required.
  • Must rotate on-call responsibility a minimum of approximately 2-3 24-hour shifts per month to provide accompaniments to victims of FV/SA at local hospitals, police departments, schools, etc.
  • Knowledge of the dynamics of sexual and domestic violence, laws related to sexual and domestic violence and an overview of legal system.
  • Ability to establish rapport and work with at-risk populations.
  • Excellent communication skills required (both verbal and written); and ability to work independently.

Other Requirements
  • Must pass criminal background investigation check
  • Must provide and maintain current TX Driver's License
  • Must provide and maintain clean driving record and annually update driving record
  • Must provide and maintain current auto liability insurance
  • Must be authorized to work in the U.S
  • Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting.

Apply