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Remote Live Chat Operator Jobs in Texas (NOW HIRING)

Morley

Art Director (Remote - Texas)

Houston, TX · On-site +1

$115K - $121K/yr

Remote - Texas residents (minimal travel required) Do you have expertise in digital and print ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Art Director (Remote - Texas)

Houston, TX · Remote

$115K - $121K/yr

Remote - Texas residents (minimal travel required) Do you have expertise in digital and print ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

WME Express

Autonomous Vehicle Remote Operator

Austin, TX · On-site +1

$24 - $25/hr

Remote Assistance Onsite Operator Location: Austin, TX ( Onsite ) Pay: $24.00-$25.00 per hour Job ... Monitor autonomous vehicles using live camera feeds * Respond to vehicle issues using remote system ...

Sweve Tech LTD

Customer Service Representative

Dallas, TX · Remote

$20 - $25/hr

... a remote setting. Key Responsibilities: 1. Customer Support and Communication: - Respond promptly to customer inquiries via phone, email, and live chat. - Address customer concerns, troubleshoot ...

Podium Education

HelpHub Specialist

Austin, TX · On-site +1

$16/hr

HelpHub Specialist Austin | Phoenix | Remote, Part time | Seasonal Part-time, seasonal employment ... Provide prompt and helpful responses to student inquiries, delivering resolutions through live chat ...

First National Bank Texas

Virtual Banker

Brownsville, TX · On-site +1

$16.50 - $20.25/hr

... calls, live chat, secure messages, and email with professionalism and urgency * Must display ... Must be available to work all weekdays and holidays, within Bank operating hours * Perform other ...

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Remote Live Chat Operator information

See Texas salary details

$5

$20

$47

How much do remote live chat operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote live chat operator in Texas is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $12.90 and $23.89 per hour, depending on experience, location, and employer.

What is a remote live chat operator?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What does a remote live chat operator do?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive as a remote live chat operator?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What are the most commonly searched types of Live Chat Operator jobs in Texas?

The most popular types of Live Chat Operator jobs in Texas are:

What are popular job titles related to Remote Live Chat Operator jobs in Texas?

For Remote Live Chat Operator jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Operator jobs in Texas look for?

The top searched job categories for Remote Live Chat Operator jobs in Texas are:

What cities in Texas are hiring for Remote Live Chat Operator jobs?

Cities in Texas with the most Remote Live Chat Operator job openings:

Remote Live Chat Operator jobs near you
Infographic showing various Remote Live Chat Operator job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution, with an average salary of $43,338 per year, or $20.8 per hour.

Customer Service Manager

Greystone Roofing Construction

Aubrey, TX • On-site, Remote

Full-time

Posted 16 hours ago

Posted today

Job description

At Greystone Roofing amp; Construction, we pride ourselves on delivering top-tier roofing, restoration, and construction services with integrity, quality craftsmanship, and unmatched customer care. We know that home improvements and roof repairs can be stressful for property owners. That’s why our customer service team is the backbone of our business—ensuring seamless communication, clear expectations, and exceptional experiences from initial inspection to final walkthrough.

We are seeking an experienced, proactive, and process-driven Customer Service Manager to lead our client experience operations in a Remote / Hybrid capacity.

In this role, you will oversee day-to-day customer communications, manage homeowner inquiries, streamline project updates, resolve service issues, and lead our customer support team. You will serve as the primary bridge between our homeowners, field project managers, sales representatives, and production teams.

Key Responsibilities:

  • Serve as the primary escalation point for elevated customer inquiries, concerns, or complaints, resolving issues with empathy, speed, and professionalism.
  • Manage incoming customer communications across multiple channels (phone, email, text, live chat, and online portals).
  • Ensure timely follow-ups with homeowners regarding project timelines, material deliveries, weather delays, and completion schedules.
  • Conduct post-project satisfaction calls and gather reviews and testimonials (Google, BBB, etc.).
  • Supervise, train, and mentor customer service representatives/coordinators.
  • Establish KPIs, SLA targets (response times, resolution rates, CSAT scores), and track team performance.
  • Develop standard operating procedures (SOPs) for customer communication, onboarding, and issue escalation.
  • Work closely with Sales, Production, and Project Management teams to ensure accurate project handoffs and transparent timeline updates for homeowners.
  • Assist clients with understanding insurance claims processes, invoicing questions, and payment schedules in coordination with the billing team.
  • Maintain accurate customer records, interaction histories, and job updates in the CRM system.

Qualifications amp; Requirements:

  • Experience: 2 years of Customer Service Management or Operations Supervision experience.
  • Industry Knowledge: Experience in roofing, residential construction, insurance restoration, or trades/field services is strongly preferred.
  • Technical Proficiency: Proficiency with CRM software (e.g., JobNimbus, AccuLynx, Salesforce, or similar roofing/construction CRMs).
  • Experience with VoIP systems, Google Workspace / Microsoft Office 365, and web-based scheduling tools.
  • Communication Skills: Exceptional verbal and written communication skills with strong conflict-resolution capabilities.

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