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Live Chat Customer Support Jobs in Ohio (NOW HIRING)

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Customer Support: * Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. * Build trust and rapport with end users by demonstrating ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

... live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain, create, and implement new and existing account requirements and procedures to ensure all daily ...

Razor Rents- Carrollton

Customer Support

Carrollton, OH · On-site

$13.25 - $17/hr

Support Our Customers - Greet, assist, and provide solutions with a smile, both in-person and over ... At Leppo, we live by four simple commitments: We Will Meet Our Commitments We Will Be Thorough We ...

Razor Rents

Customer Support

Carrollton, OH · On-site

$13.25 - $17/hr

Support Our Customers - Greet, assist, and provide solutions with a smile, both in-person and over ... At Leppo, we live by four simple commitments: We Will Meet Our Commitments We Will Be Thorough We ...

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Live Chat Customer Support information

What is a live chat customer support representative?

Live chat customer support representatives are professionals who assist customers in real-time through online chat platforms. They help resolve issues, answer questions, and provide product or service information without the need for phone calls. Their role is crucial in ensuring customer satisfaction by delivering quick, efficient, and friendly support. They often handle multiple conversations at once and are trained to communicate clearly and empathetically.

What are the key skills and qualifications needed to thrive as a live chat customer support representative, and why are they important?

To thrive as a Live Chat Customer Support representative, you need strong written communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and help desk systems is typically required. Active listening, patience, and multitasking are essential soft skills that help build rapport and efficiently handle multiple inquiries. These skills ensure quick, accurate, and friendly service, leading to customer satisfaction and loyalty in a competitive environment.

How does a live chat customer support representative typically handle multiple conversations at once, and what tools are commonly used to manage this workload?

Live Chat Customer Support representatives often manage several customer conversations simultaneously using specialized chat platforms that provide notifications, canned responses, and conversation prioritization features. Multitasking is key, as agents must quickly read, understand, and respond to various inquiries while maintaining accuracy and a friendly tone. Training and experience help agents develop strategies for efficiently switching between chats and resolving issues promptly. Common tools include Zendesk, LiveChat, and Intercom, which are designed to streamline workflows and track performance metrics.

What is the difference between Live Chat Customer Support vs Email Customer Support?

AspectLive Chat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Response TimeImmediate or within minutesHours to a day or more
Work EnvironmentOnline chat platforms, live support softwareEmail clients, ticketing systems
Required SkillsStrong typing, quick problem-solving, communication skillsClear writing, patience, detailed responses

Live Chat Customer Support involves real-time interaction, providing immediate assistance via chat, ideal for quick resolutions. Email Customer Support relies on asynchronous communication, suitable for detailed, documented responses. Both roles require strong communication skills but differ mainly in response time and work environment.

How do you become a live chat customer support?

To become a live chat customer support representative, candidates typically need good communication skills, basic computer proficiency, and customer service experience. Many employers require a high school diploma or equivalent, and some prefer familiarity with customer support tools or CRM software. Training is often provided on the job to familiarize new employees with company-specific systems and protocols.

What are popular job titles related to Live Chat Customer Support jobs in Ohio?

For Live Chat Customer Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Support jobs in Ohio look for?

The top searched job categories for Live Chat Customer Support jobs in Ohio are:

What cities in Ohio are hiring for Live Chat Customer Support jobs?

Cities in Ohio with the most Live Chat Customer Support job openings:

Live Chat Customer Support jobs near you
Infographic showing various Live Chat Customer Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Technical Support/ IT Support-- Columbus, OH 43219

Amicis Global

Columbus, OH • On-site

$20 - $26/hr

Contractor

Re-posted 21 days ago

Job description

Title: IT Customer Support
Location: Columbus, OH 43219
Duration: 6-12 Months
Pay: $25/hr on W2
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts, including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high-quality end-user technical support related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems