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Live Chat Assistant Jobs in Iowa (NOW HIRING)

Heartland Co-op

Customer Service Representative I

Madrid, IA · On-site

$15.50 - $21/hr

... live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving customer concerns, complaints and issues. * Assist location manager with maintaining grain ...

Heartland Co-op

Customer Service Representative I

Colo, IA · On-site

$14.25 - $19.50/hr

... live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving customer concerns, complaints and issues. * Assist location manager with maintaining grain ...

Heartland Co-op

Customer Service Representative I

Earlham, IA · On-site

$15.75 - $21.50/hr

... live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving customer concerns, complaints and issues. * Assist location manager with maintaining grain ...

Heartland Co-op

Customer Service Representative I

Earlham, IA · On-site

$15.75 - $21.50/hr

... live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving customer concerns, complaints and issues. * Assist location manager with maintaining grain ...

Heartland Co-op

Customer Service Representative I

Malcom, IA · On-site

$15 - $20.50/hr

... live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving customer concerns, complaints and issues. * Assist location manager with maintaining grain ...

Heartland Co-op

Customer Service Representative I

Wever, IA · On-site

$15 - $20.50/hr

... live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving customer concerns, complaints and issues. * Assist location manager with maintaining grain ...

Heartland Co-op

Customer Service Representative I

Waterloo, IA · On-site

$15.75 - $21.50/hr

... live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving customer concerns, complaints and issues. * Assist location manager with maintaining grain ...

Heartland Co-op

Customer Service Representative I

Gilman, IA · On-site

$14.25 - $19.50/hr

... live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving customer concerns, complaints and issues. * Assist location manager with maintaining grain ...

Heartland Co-op

Customer Service Representative I

Gilman, IA · On-site

$14.25 - $19.50/hr

... live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving customer concerns, complaints and issues. * Assist location manager with maintaining grain ...

Heartland Co-op

Customer Service Representative I

Colo, IA · On-site

$14.25 - $19.50/hr

... live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving customer concerns, complaints and issues. * Assist location manager with maintaining grain ...

Cargill

Grain Production Worker - Seasonal

Letts, IA · On-site

$18/hr

... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. A ...

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Live Chat Assistant information

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What are the most commonly searched types of Live Chat jobs in Iowa?

The most popular types of Live Chat jobs in Iowa are:

What are popular job titles related to Live Chat Assistant jobs in Iowa?

For Live Chat Assistant jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Iowa look for?

The top searched job categories for Live Chat Assistant jobs in Iowa are:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Customer Service Representative I

Heartland Co-op

Madrid, IA • On-site

$15.50 - $21/hr

Other

Posted 5 days ago

Heartland Co-op rating

5.5

Company rating: 5.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

60th of 65 rated farming

Job description

Summary:
Receives and bills merchandise, accepts payment, waits on customer and assists location manager by performing the following duties.
Essential Duties and Responsibilities:
  • Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat.
  • Bill products, receive payments, run scale, and track inventory.
  • Assist in resolving customer concerns, complaints and issues.
  • Assist location manager with maintaining grain, petroleum, feed and/or agronomy records.
  • Accept and record prepayment and bookings for products.
  • Price and process payment for commodities delivered by customers
  • Removes cash and reconciles amount of cash in register at end of day and prepares deposit.
  • Develops and maintains vast knowledge of the products and services being offered.
  • Exhibits self-motivation and the ability to multitask and pay close attention to small details.
  • Contributes to team effort by accomplishing related results as needed.
  • Must maintain a valid driver's license and commercial insurability at all times
  • Other duties as assigned by management.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate and sometimes loud.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear, occasionally required to climb or balance and stoop, kneel, crouch or crawl The employee must occasionally lift and/or move up to 50 pounds and frequently lift and/or move greater than negligible up to 10 pounds of force constantly. Specific vision abilities required by this job include Close vision and Ability to adjust focus.
Lift Level: Medium
Exerting 50 to 100 pounds of force rarely, 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
  • Customer Service - Responds to requests for service and assistance.
  • Team Work - Supports everyone's efforts to succeed.
  • Organizational Support - Follows policies and procedures.
  • Dependability - Commits to long hours of work when necessary to reach goals.
  • Quality - Demonstrates accuracy and thoroughness.
  • Attendance/Punctuality - Is consistently at work and on time.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of grain and inventory software.
Certificates and Licenses:
Must maintain a valid driver's license and commercial insurability at all times. May be required to maintain a valid CDL and commercial insurability by location manager.
May be required to maintain a current weighing license and grain grading certificate.
Supervisory Responsibilities:
This job has no supervisory responsibilities.

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