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Live Chat Agent Jobs in Iowa (NOW HIRING)

AO Globe Life

CSR Agent Entry Level WFH

Des Moines, IA · On-site +1

$100K/yr

Why You'll Love Working with Us We're shaking up what it means to work hard and live well. Here ... Chat with members to understand their insurance needs (yes, you're their hero). * Help families ...

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Live Chat Agent information

See Iowa salary details

$8

$13

$20

How much do live chat agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for live chat agent in Iowa is $13.19, according to ZipRecruiter salary data. Most workers in this role earn between $10.50 and $15.97 per hour, depending on experience, location, and employer.

What is a live chat agent?

Live Chat Agents are customer service professionals who interact with customers in real-time through online chat platforms. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat Agents help businesses offer fast and convenient support, improving customer satisfaction and efficiency. They often work for e-commerce sites, tech companies, and service providers, handling multiple conversations simultaneously.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma. Familiarity with live chat software, CRM systems, and ticketing tools is typically required. Strong problem-solving, patience, and multitasking skills help agents deliver positive customer experiences and resolve issues efficiently. These competencies are essential for providing timely, effective, and high-quality support in a digital customer service environment.

How much do live chat agents get paid?

Live chat agents typically earn an hourly wage ranging from $10 to $20, with salaries varying based on experience, location, and the company. Some positions may also offer performance-based bonuses or flexible schedules.

How to become a live chat agent?

To become a live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may prefer prior experience in customer support or sales, and having good typing speed and problem-solving abilities is beneficial. Training is often provided by the employer to familiarize new agents with company-specific tools and procedures.

How do live chat agents typically handle high volumes of simultaneous customer inquiries?

Live Chat Agents often manage multiple chat conversations at once, which requires strong multitasking skills and the ability to prioritize urgent issues without sacrificing response quality. Many companies provide specialized chat platforms that help agents organize conversations, use canned responses, and quickly access knowledge bases. Agents are also trained to escalate complex issues to supervisors or other departments as needed, ensuring efficient and accurate resolutions. Regular team check-ins and support from team leads help agents adapt to busy periods and maintain customer satisfaction.
What are the most commonly searched types of Live Chat Agent jobs in Iowa? The most popular types of Live Chat Agent jobs in Iowa are:
What are popular job titles related to Live Chat Agent jobs in Iowa? For Live Chat Agent jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Live Chat Agent jobs in Iowa look for? The top searched job categories for Live Chat Agent jobs in Iowa are:
Live Chat Agent jobs near you
Infographic showing various Live Chat Agent job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $27,435 per year, or $13.2 per hour.

CSR Agent Entry Level WFH

AO Globe Life

Des Moines, IA • On-site, Remote

$100K/yr

Full-time

Re-posted 18 days ago

Job description

Join Globe Life AO: Empowering Families, One Legacy at a Time
Looking for a career that's meaningful, flexible, and full of opportunity? Welcome to Globe Life AO! We're on a mission to help veterans, union members, and their families protect what matters most. If you're ready to make a difference, love connecting with people, and want the freedom to work from anywhere, this is your chance to shine.
Why You'll Love Working with Us
We're shaking up what it means to work hard and live well. Here's what makes Globe Life AO stand out:
  • Work Where You Want: Skip the commute-your office is wherever you are!
  • Big Earnings Potential: Top performers earn $100K+ annually. Dream big and make it happen.
  • No Cold Calling: Seriously-only warm leads from our trusted network.
  • Zero Startup Costs: Focus on success, not expenses.
  • Recognition & Rewards: Hard work pays off with amazing incentives and kudos for top achievers.
  • Union Benefits: Be part of OPEIU Local 277-a legacy of trust that's 70 years strong.

What Your Day Looks Like
Every day, you'll:
  • Chat with members to understand their insurance needs (yes, you're their hero).
  • Help families protect their futures with customized insurance solutions.
  • Walk them through the application process with care and ease.
  • Keep relationships strong by offering ongoing support, including policy checkups.
  • Stay on top of compliance to earn and keep their trust.

What You Bring to the Table
We're looking for movers, shakers, and go-getters who:
  • Communicate like pros-whether it's a conversation or a quick email.
  • Stay motivated and love smashing goals.
  • Know their way around tech and can keep things organized remotely.
  • Solve problems like it's their superpower.
  • Have some sales experience (a plus, but not a must-we'll teach you!).
  • Are eligible to snag a Life Insurance License.

The Basics
  • You must be legally authorized to work in the U.S.

Why This Role Rocks
This isn't just a job-it's your chance to:
  • Join an amazing team that's all about support and growth.
  • Make a real difference in the lives of families and communities.
  • Grow your career and crush your goals in a role that rewards hard work and dedication.

Ready to take the leap? Apply today and let's build something amazing together at Globe Life AO!

Apply