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Position Summary:

Responsible for design, build, administration and support of the enterprise connectivity solutions, focusing on Cisco-based technologies including Software-Defined Access (SDA), SD-WAN, and Data Center fabrics.

Essential Responsibilities

• Play a key role in enterprise connectivity solution projects, including installation and maintenance of Cisco switches, access points, and related technologies; collaborate with third parties to manage timelines, budgets, and troubleshoot issues
• Provide ongoing technical support for secure enterprise LAN/WAN, SD-WAN, and Wireless networks
• Administer and manage Cisco SDA, SD-WAN, and Wireless campus fabrics, including configuration, monitoring, and optimization
• Apply and maintain the latest security updates to Cisco network devices (switches, routers, access points etc.)
• Design, build and track operational performance and network utilization metrics
• Play an active role in continuously identifying opportunities to keep technical debt minimal through standardization and automation
• Proactively evaluate new network connectivity technologies and design scalable Cisco-based solutions
• Partner with enterprise technology engineering team members to assess and resolve company-wide network issues in a multi-cloud hybrid technology implementation
• Ensure all network systems remain compliant with regulatory requirements
• Support and maintain network backups, disaster recovery processes, and replication of configurations; includes data migration, testing, and documentation of procedures
• Support audit and compliance efforts (patch governance, documentation, controls)
• Participate in on-call rotations and lead root cause analysis for major incidents
• Other duties as assigned

Minimum Experience and Qualifications

• BS/BA in Computer Science or a related technical discipline, or equivalent experience, training, or certifications; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
• Three (3) years of experience in a related field
• Cisco Certified Network Professional -Enterprise and Security certifications with at least 2 years of hands-on experience
• Strong understanding of networking technologies such as TCP/IP, UDP, VPN, VLAN
• Strong working knowledge of Cisco technologies, including SDA, SD-WAN, and Wireless campus fabrics
• Experience in implementation of routing and routed protocols; skilled in LISP, ISIS, BGP, and VRF
• Excellent understanding of AAA (Authentication, Authorization, and Accounting) and Cisco ISE (Identity Services Engine)
• Deep expertise in Cisco Catalyst (9K series) switching
• Strong Layer 2/Layer 3 design (VLANs, STP, OSPF, BGP, HSRP/VRRP)
• Strong understanding of network security practices to mitigate threats like phishing, ransomware, and unauthorized access
• Experience in implementing security controls for identity management with Single Sign-On, Multi-factor Authentication, and Lifecycle Management (provisioning)
• Available for occasional overnight travel (10%) 
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

 Preferred Experience and Qualifications

• CCNA and CCNP certification preferred
• Experience managing Cisco SDA, SD-WAN, and Wireless campus fabrics; entry-level candidates with strong potential to grow encouraged to apply
• Proficient in Cisco networking tools and platforms; experience with Cisco DC fabrics, Viptela (or similar SD-WAN solutions), and Wireless controllers
• Design and operation of SDA multi-fabric architecture
• Experience in implementing policy-based segmentation (SGTs, VXLAN)
• Experience with Cisco Catalyst Center (DNA Center), fabric edge, border, control plane node deployment
• Prior experience with implementation of network observability tools like ThousandEyes or other similar performance monitoring tools
• Experience with cloud networking (AWS/Azure/GCP) including VPC/VNet design, routing, peering, VPN, and hybrid connectivity
• Expertise in cloud-native network security and traffic management (firewalls, WAF, load balancers, DNS, Zero Trust)

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional Office Environment

Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Compensation

• The base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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