ZipRecruiter

Log In

1

Lifeline Call Center Jobs (NOW HIRING)

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsLifeline Call Center Jobs

Lifeline Call Center information

See salary details

$10

$17

$25

How much do lifeline call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for lifeline call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a lifeline call center?

A Lifeline Call Center is a facility staffed by trained professionals who provide crisis intervention, emotional support, and resources to individuals in distress, often through hotlines like the National Suicide Prevention Lifeline. These centers operate 24/7 to assist callers experiencing suicidal thoughts, emotional crises, or mental health challenges. Staff members assess the situation, offer compassionate listening, and connect callers with local services or emergency help if needed. Lifeline Call Centers play a crucial role in suicide prevention and mental health support by offering immediate, confidential assistance.

What are some common challenges faced by lifeline call center staff, and how can they be managed?

Lifeline Call Center staff often encounter emotionally charged conversations, as callers may be experiencing crisis or distress. Managing these situations requires strong active listening skills, emotional resilience, and the ability to remain calm under pressure. Many organizations provide comprehensive training, ongoing supervision, and regular debriefing sessions to support staff well-being. Team collaboration and peer support are also crucial in fostering a healthy work environment and preventing burnout.

What are the key skills and qualifications needed to thrive as a lifeline call center operator, and why are they important?

To thrive as a Lifeline Call Center Operator, you need strong crisis intervention skills, active listening, and a background in psychology or social work, often supported by relevant certifications or training. Familiarity with call center software, crisis management protocols, and documentation systems is typically required. Compassion, emotional resilience, and the ability to communicate calmly under pressure are essential soft skills for this role. These competencies are crucial for providing effective support to individuals in crisis, ensuring their safety, and maintaining professional standards in high-stress environments.

What are popular job titles related to Lifeline Call Center jobs?

For Lifeline Call Center jobs, the most frequently searched job titles are:

Peer Support Specialist | 988 Mobile Crisis Outreach

Tinton Falls, NJ • On-site

Collaborative Support Programs
See more jobs at Collaborative Support Programsexternal

$24.04 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 25 days ago

Job description

Description

CSPNJ, a mental health nonprofit agency, is looking for a Peer Support Specialist. The Peer Support Specialist is part of the Mobile Crisis Outreach Response Teams (MCORT) in Ocean and Monmouth counties. The MCORT team will consist of "Master Level Supervisors" & "Crisis Counselors". The Peer Support Specialists and Crisis Counselors will respond to calls dispatched through the 988 crisis center. The Peer Support Specialist is trained in crisis intervention and will provide crisis care through a peer lens ensuring that the individual feels heard and understood as well as modeling hope that there is a path forward.


MCORT provides 24/7 mobile community outreach services to adults in crisis, including mental health, substance use, and suicidal emergencies. Calls are dispatched through the 988 Suicide Crisis Lifeline Call Center. Mobile Crisis Outreach Teams will be available to help individuals de-escalate their crisis and access needed resources.


HIGHLIGHTS

  • Provide immediate support, crisis intervention, and promote mental health and wellness.
  • Utilize personal lived experience to build rapport and trust with individuals.
  • Share your recovery journey to inspire hope and demonstrate that recovery is possible.
  • Must be able to demonstrate competency in appropriate care, trauma informed, de-escalation techniques, suicide assessment, and safety planning.
  • Provide linkage to ongoing community mental health services, and initiate follow-up contacts to ensure further crisis diversion.
  • Collaborate with individuals to identify strengths, goals, and areas for skill-building.
  • Work with community referral sources and stabilization provider networks regarding case management and linkages to stabilization and aftercare services.

Full-time | Benefit Eligible (Medical, free DMO dental & free vision) including 6 weeks PTO & 11 Holidays

Hourly Rates:

- Day and Evening Shifts: 7:30am - 4:00pm & 3:30pm - 12:00am: $24.04/hour

- Overnight Shift: 11:30pm - 8:00am: $25.00/hour


Current Opening(s): 

- Sunday - Thursday: 3:30pm - 12:00am

- Sunday - Thursday: 11:30pm - 8:00am


- Friday - Tuesday: 11:30pm - 8:00am

- Friday - Tuesday: 3:30pm - 12:00am


Additional schedules may become available based on program needs.

Requirements

  • REQUIRED 1 of the following: CRSP-Certified Recovery Support Practitioner, CPRS-Certified Peer Recovery Specialist, NCRPSS-National Certified Peer Recovery Support Specialist, Certified Wellness Coach or Community MH Associate Certificate.
  • MUST have lived experience and at least 2+ years of continuous recovery from SMI or SUD diagnosis.
  • High School Diploma or equivalent with 2+ years of work experience in mental health field.
  • Strong emotional intelligence and the ability to foster meaningful, respectful connections.
  • The ability to remain calm under pressure when dealing with challenging situations.
  • Great critical thinking skills and the ability to adapt and act accordingly to situations.
  • Excellent verbal and written communication skills to effectively engage with individuals in crisis.
  • Willingness to disclose use of mental health and/or addiction services and speak openly on aspects of recovery.
  • Proven ability to engage and support individuals using empathy, professionalism, and trauma-informed practices.
  • Proven ability to engage and support individuals with mental health diagnoses using empathy and professionalism.
  • Proficient in MS Office products, as well as general computer literacy.
  • Bilingual skills are a plus!
  • MUST have a valid NJ Driver's License with acceptable driving record.
  • Lived Experience: CSPNJ prioritizes hiring individuals who use their personal experience with mental health diagnoses or substance use to inspire, support, and empower others.

Apply