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Lifeline Call Center Jobs (NOW HIRING)

Carastar Health

Access to Care Specialist

Montgomery, AL · On-site

$12 - $18.26/hr

This position works within Carastar Health's Call Center, 988 Lifeline Call Center, or the Access to Care Call Center which covers a region beyond the agency. Willingness to cross-train and rotate ...

Carastar Health

Access to Care Specialist

Montgomery, AL · On-site

$12 - $18.26/hr

This position works within Carastar Health's Call Center, 988 Lifeline Call Center, or the Access to Care Call Center which covers a region beyond the agency. Willingness to cross-trainand rotate ...

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How much do lifeline call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for lifeline call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a lifeline call center?

A Lifeline Call Center is a facility staffed by trained professionals who provide crisis intervention, emotional support, and resources to individuals in distress, often through hotlines like the National Suicide Prevention Lifeline. These centers operate 24/7 to assist callers experiencing suicidal thoughts, emotional crises, or mental health challenges. Staff members assess the situation, offer compassionate listening, and connect callers with local services or emergency help if needed. Lifeline Call Centers play a crucial role in suicide prevention and mental health support by offering immediate, confidential assistance.

What are some common challenges faced by lifeline call center staff, and how can they be managed?

Lifeline Call Center staff often encounter emotionally charged conversations, as callers may be experiencing crisis or distress. Managing these situations requires strong active listening skills, emotional resilience, and the ability to remain calm under pressure. Many organizations provide comprehensive training, ongoing supervision, and regular debriefing sessions to support staff well-being. Team collaboration and peer support are also crucial in fostering a healthy work environment and preventing burnout.

What are the key skills and qualifications needed to thrive as a lifeline call center operator, and why are they important?

To thrive as a Lifeline Call Center Operator, you need strong crisis intervention skills, active listening, and a background in psychology or social work, often supported by relevant certifications or training. Familiarity with call center software, crisis management protocols, and documentation systems is typically required. Compassion, emotional resilience, and the ability to communicate calmly under pressure are essential soft skills for this role. These competencies are crucial for providing effective support to individuals in crisis, ensuring their safety, and maintaining professional standards in high-stress environments.

What are popular job titles related to Lifeline Call Center jobs?

For Lifeline Call Center jobs, the most frequently searched job titles are:

Access to Care Specialist

Montgomery, AL • On-site

Montgomery Area Mental Health Authority
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Montgomery Area Mental Health Authorityexternal

Other

Medical, Retirement

Re-posted 3 days ago

Job description

DEFINITION
This is a call center position working with clients and other office staff. Primary assignments include answering calls, scheduling and checking in clients for appointments, and entering demographic information into the EHR system.
This position works within Carastar Health's Call Center, 988 Lifeline Call Center, or the Access to Care Call Center which covers a region beyond the agency. Willingness to cross-train and rotate among Carastar facilities is required.
DESCRIPTION OF DUTIES
Answer telephone calls promptly and in a polite and professional manner.
Admit consumers into programs by entering demographic, insurance, and financial information- hospital discharges, walk-ins, and referrals.
Verify and update demographics and insurance during each call.
Responsible for insurance referrals.
Maintain charts for corrections and completeness including importing documents and external records into the EHR system.
Schedule and reschedule appointments for the main center and all satellite offices.
Take messages and route calls to staff efficiently.
Answer questions about services that Carastar offers and other outside services.
Confirm consumer appointments and work the Vital Interactions appointment worklist.
Assist with State Reporting data corrections.
Ensure that the call center and cubicles are clean and organized.
Cross train and provide front desk coverage for Carastar Center and its' satellite offices.
Train as a 988 Lifeline Call Center Operator
Direct visitors to appropriate areas in the building and various locations.
Perform other related duties as requested by supervisor.
REQUIREMENTS:
Ability to relate well with the public in person or on the telephone.
Ability to work in a team environment.
Knowledge of office practices.
Experience in multitasking.
Proficient in typing and transcription.
Ability to work in a fast-paced office environment.
Sitting for extended periods of time.
Ability to drive and work at each location as needed.
QUALIFICATIONS
High School Diploma or equivalent
Must have and maintain a valid driver's license and a driving record that is acceptable to Carastar's insurance carrier.
Must maintain at least liability coverage on personal vehicles.
Carastar Health participates in the Local Government Health Insurance Plan. Employees who work at least thirty (30) hours per week are considered full-time for health insurance coverage purposes and will be required to enroll in the plan within 30 days of employment. Employees who have health insurance coverage through another plan may be exempt from this requirement if their coverage is deemed sufficient by the Local Government Health Insurance Plan.
Carastar Health participates in the Retirement Systems of Alabama (RSA). Employees are required to participate in Carastar Health's Retirement Program through the RSA. The current withholding rate (determined by the RSA) for full-time employees is 7.5% per pay period.

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