ZipRecruiter

Log In

1

Lifeline Call Center Jobs (NOW HIRING)

Europcar

PT - Roadside Assistant - Call Center $14.50

Tulsa, OK · On-site

$13.75 - $18/hr

At Fox Rent A Car, our Roadside Assistance Agents are the lifeline for customers when things go ... Experience in an inbound call center and automotive-related business is a solid plus * Intermediate ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsLifeline Call Center Jobs

Lifeline Call Center information

See salary details

$10

$17

$25

How much do lifeline call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for lifeline call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a lifeline call center?

A Lifeline Call Center is a facility staffed by trained professionals who provide crisis intervention, emotional support, and resources to individuals in distress, often through hotlines like the National Suicide Prevention Lifeline. These centers operate 24/7 to assist callers experiencing suicidal thoughts, emotional crises, or mental health challenges. Staff members assess the situation, offer compassionate listening, and connect callers with local services or emergency help if needed. Lifeline Call Centers play a crucial role in suicide prevention and mental health support by offering immediate, confidential assistance.

What are some common challenges faced by lifeline call center staff, and how can they be managed?

Lifeline Call Center staff often encounter emotionally charged conversations, as callers may be experiencing crisis or distress. Managing these situations requires strong active listening skills, emotional resilience, and the ability to remain calm under pressure. Many organizations provide comprehensive training, ongoing supervision, and regular debriefing sessions to support staff well-being. Team collaboration and peer support are also crucial in fostering a healthy work environment and preventing burnout.

What are the key skills and qualifications needed to thrive as a lifeline call center operator, and why are they important?

To thrive as a Lifeline Call Center Operator, you need strong crisis intervention skills, active listening, and a background in psychology or social work, often supported by relevant certifications or training. Familiarity with call center software, crisis management protocols, and documentation systems is typically required. Compassion, emotional resilience, and the ability to communicate calmly under pressure are essential soft skills for this role. These competencies are crucial for providing effective support to individuals in crisis, ensuring their safety, and maintaining professional standards in high-stress environments.

What are popular job titles related to Lifeline Call Center jobs?

For Lifeline Call Center jobs, the most frequently searched job titles are:

Master Level Supervisor | 988 Mobile Crisis Outreach | Part Time

Cranford, NJ

Collaborative Support Programs
See more jobs at Collaborative Support Programsexternal

$36.06/hr

Part-time

Medical, Dental, Vision, PTO

Posted 28 days ago

Job description

Description

The Master Level Supervisor will oversee the Mobile Crisis Outreach Response Teams (MCORT) in Union county. The team will consist of Peer Support Specialists & Bachelor's Level Crisis Counselors. This position involves progress note review, crisis response decision making, technical assistance provision, and continuous staff development.


MCORT provides 24/7 mobile community outreach services to adults in crisis, including mental health, substance use, and suicidal emergencies. Calls are dispatched through the 988 Suicide Crisis Lifeline Call Center. Mobile Crisis Outreach Teams will be available to help individuals de-escalate their crisis and access needed resources.


Highlights

  • Manage and supervise direct care staff, including regular supervision, managing schedules, and addressing any performance issues.
  • Review individual care plans developed by the staff to ensure that the appropriate level of care is being utilized and that the treatment plan is clinically supported.
  • Evaluate staff productivity, documentation of service delivery and billing.
  • Be available for on-call clinical consultation or in-person case reviews with to determine the most appropriate intervention or if a higher level of care is necessary.
  • Provide consultation, training, and technical assistance as needed and clinical oversight for day-to-day operations.
  • Work with community referral sources and stabilization provider networks regarding case management and linkages to stabilization and aftercare services.

Part Time | 30 hours | Benefit Eligible (Medical, free DMO dental & free vision) including PTO & 11 Holidays


Hourly Rate: $36.06

Current Opening(s): 

-Friday - Sunday: 5:00am - 3:30pm

-Friday - Sunday: 3:00pm - 1:30am


Additional schedules may become available based on program needs.

Requirements

  • MUST have a Master's degree in a mental health related discipline.
  • MUST have a valid NJ Driver's License with acceptable driving record.
  • 1+ years of supervisory experience preferred.
  • Proficient in MS Office products.
  • Ability to work effectively under pressure and manage crises.
  • Exceptional writing and assessment skills.
  • Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
  • Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
  • Ability to make and maintain contacts and positive relationships with individuals who receive or have received mental health and/or substance abuse services.
  • Ability to work with individuals with mental illness in a caring and professional manner.
  • Bilingual skills are a plus!
  • Lived Experience: CSPNJ prioritizes hiring people who use their own life experience dealing with mental health/substance use issues to inspire and support others.

Apply