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Li Call Center Jobs (NOW HIRING)

Maximus

Call Center Manager

Topeka, KS · On-site

General information Job Posting Title Call Center Manager Date Wednesday, July 29, 2026 City Topeka ... upon award. #LI-Onsite EEO Statement Maximus is an equal opportunity employer. We evaluate ...

Powelson Consulting

Call Center Banker

Phoenix, AZ · On-site

$15.50 - $19.75/hr

\n \n \n \n \n At Powelson Consulting, we are looking for a Call Center Banker for our Financial Services client. In this role focus on connecting clients with the breadth of solutions that the bank ...

Broadridge

Manager, Call Center

Edgewood, NY · On-site

Manage call center-client interactions, including performance feedback, calibration sessions, and ... offerings. #LI-CM We are dedicated to fostering a collaborative, engaging, and inclusive ...

CGI Inc.

call center specialist

Albany, NY · On-site

$16.75 - $20.75/hr

S. is $24,100.00 $43,700.00. #CGIFederalJob ##LI MP12 Your future duties and responsibilities: 1) ... years' experience within a Call Center environment 3) Experience with interpreting and ...

OrCam

Call Center Sales Manager- Chicago

Chicago, IL · On-site

Management experience in call center \n \n * Excellent people skills, must be comfortable working with people with special needs \n \n * Experience in sales and customer service in B2C environment \n ...

1-800 CONTACTS

General Call Center Positions

$12 - $15/hr

General Call Center Positions Draper, UT (Remote) Join our rockstar team at 1-800 Contacts! Are you ... Please contact us to request accommodation. #LI-Remote *For remote hourly applicants to be ...

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How much do li call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for li call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Li Call Center job?

Li Call Center jobs involve working as customer service representatives or support staff in a call center environment. Employees handle incoming and outgoing calls, assist customers with inquiries, provide information about products or services, and help resolve issues. These roles require good communication skills, patience, and the ability to work effectively with customers. Li Call Center positions may also involve using specific software to track interactions and follow company protocols for customer service. Overall, the job focuses on delivering excellent support to ensure customer satisfaction.

What are some typical challenges faced by Li Call Center representatives and how are they addressed?

Li Call Center representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to frequent changes in procedures or products. To address these hurdles, most call centers provide robust training programs, regular team meetings, and real-time support from supervisors. Additionally, companies often implement call management software and offer stress management resources to help representatives maintain high-quality service and job satisfaction.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and sometimes specific product knowledge is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure effective customer support, high satisfaction rates, and efficient handling of inquiries or issues.

What are popular job titles related to Li Call Center jobs?

For Li Call Center jobs, the most frequently searched job titles are:

Infographic showing various Li Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Manager

Laughlin, NV • On-site

Golden Nugget
Amusement, Gambling, and Recreation • 1 - 5K employees
Learn more about Golden Nuggetexternal

Full-time

Posted 28 days ago

Golden Nugget rating

4.9

Company rating: 4.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

157th of 164 rated casinos

Job description

Overview
The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful, friendly, upbeat and professional manner. The Call Center Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the call center.
Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

Qualifications
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

This position is onsite, and is located in Laughlin, NV
#li-EG1

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