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Lifeline Customer Service Jobs (NOW HIRING)

ContactPoint 360

CSR - Lifeline Agent

Pharr, TX · On-site

$13 - $17.75/hr

Are you a people-person with a passion for making every interaction count? We're looking for CSR-Lifeline Agents who know how to build trust, solve problems, and support individuals through important ...

ThinkTank

Lifeline Enrollment Expert

Los Angeles, CA · On-site

Key Responsibilities Enroll eligible customers for Lifeline SIM service using their existing phone and a free SIM card and or device upgrades. Conduct outreach in high-traffic community areas and ...

ThinkTank

Lifeline Enrollment Expert

Sacramento, CA · On-site

Key Responsibilities Enroll eligible customers for Lifeline SIM service using their existing phone and a free SIM card and or device upgrades. Conduct outreach in high-traffic community areas and ...

ThinkTank

Lifeline Enrollment Expert

San Francisco, CA · On-site

Key Responsibilities Enroll eligible customers for Lifeline SIM service using their existing phone and a free SIM card and or device upgrades. Conduct outreach in high-traffic community areas and ...

Galaxy Distribution LLC

LIFELINE FIELD MARKETING

Shawnee, OK · On-site

$17.75 - $24.25/hr

LifeLine Field Sales Representative We are hiring highly motivated Lifeline field Representatives ... We are seeking a candidate who is passionate about helping people and providing customer service.

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Lifeline Customer Service information

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How much do lifeline customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for lifeline customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Lifeline Customer Service representative?

Lifeline Customer Service representatives assist customers with questions and issues related to the Lifeline program, a federal benefit that provides discounted phone or internet services to eligible low-income consumers. They help applicants understand eligibility requirements, guide them through the application process, and resolve account or service problems. These representatives also provide support for documentation submission, benefit renewals, and general inquiries to ensure customers receive the assistance they need.

What are the key skills and qualifications needed to thrive as a Lifeline Customer Service representative?

To thrive as a Lifeline Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of Lifeline program guidelines, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and eligibility verification tools is typically required. Patience, empathy, and active listening are essential soft skills for building rapport and handling sensitive customer inquiries. These skills ensure effective support for customers, compliance with program requirements, and a positive overall service experience.

What are some common challenges faced by Lifeline Customer Service representatives, and how can they be managed effectively?

Lifeline Customer Service representatives often encounter challenges such as navigating complex eligibility requirements, explaining program guidelines to customers with varying levels of technical knowledge, and handling a high volume of inquiries. Effectively managing these challenges involves staying up-to-date on Lifeline regulations, developing strong communication and problem-solving skills, and using empathy to address customer concerns. Supportive team environments and ongoing training are also key to helping representatives manage stress and provide accurate, efficient service.

What is the difference between Lifeline Customer Service vs Call Center Customer Service Representative?

AspectLifeline Customer ServiceCall Center Customer Service Representative
CredentialsHigh school diploma or equivalent; training on Lifeline programHigh school diploma or equivalent; training on products/services
Work EnvironmentOffice or remote; focused on Lifeline program supportCall centers; handling various customer inquiries
Industry UsageTelecommunications, government assistance programsVarious industries including retail, tech, finance
Common Search IntentAssistance with Lifeline programGeneral customer service inquiries across industries

While both roles involve customer interaction, Lifeline Customer Service specialists focus specifically on assisting clients with Lifeline assistance programs, whereas Call Center Customer Service Representatives handle a broader range of product or service inquiries across multiple industries.

How to become a Lifeline Customer Service representative?

To become a Lifeline Customer Service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Employers may require familiarity with telecommunications services and basic computer skills, and some positions may involve training on specific company systems or protocols.

What cities are hiring for Lifeline Customer Service jobs?

Cities with the most Lifeline Customer Service job openings:

What states have the most Lifeline Customer Service jobs?

States with the most job openings for Lifeline Customer Service jobs include:

What are popular job titles related to Lifeline Customer Service jobs?

For Lifeline Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Lifeline Customer Service job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR - Lifeline Agent

Pharr, TX • On-site

ContactPoint 360
1 - 5K employees
Learn more about ContactPoint 360external

$13 - $17.75/hr

Other

Re-posted 2 days ago

Job description

Start Date: August 17th
Who We're Looking For:
Are you a people-person with a passion for making every interaction count? We're looking for CSR-Lifeline Agents who know how to build trust, solve problems, and support individuals through important health-related outreach initiatives.
What You'll Do:
  • Handle both inbound and outbound calls to support patient engagement initiatives
  • Proactively connect with individuals who may need additional follow-up regarding important health-related programs
  • Educate and guide individuals on the importance of timely completion of preventive health activities
  • Encourage and support participation and completion of required steps within assigned programs
  • Address questions, concerns, and objections with empathy, professionalism, and clarity
  • Provide patient-centered support while maintaining confidentiality, accuracy, and compliance standards
  • Accurately document interactions and ensure proper follow-through on all engagements
What You'll Bring to the Table:
  • Minimum 1 year of previous customer service experience required
  • Experience in customer service, patient support, call center, or related fields preferred
  • Sales, telemarketing, collections, or other outbound calling experience highly preferred
  • Strong communication skills with the ability to actively listen and respond effectively
  • Ability to handle objections with professionalism, empathy, and confidence
  • Comfortable discussing sensitive or health-related topics in a respectful and clear manner
  • Detail-oriented with strong follow-through and documentation accuracy
  • Proficiency with Microsoft Office and basic computer systems
  • Ability to multitask and perform in a fast-paced, metrics-driven environment
  • Bilingual in Spanish: Strongly Preferred
  • Hours of operation may range from 8:00 AM - 8:00 PM, Monday through Friday
Why Join Us?
  • Make a meaningful impact by supporting health awareness and preventive care initiatives
  • Work in a supportive, team-oriented environment where your contributions matter
  • Opportunities for career growth and advancement-we promote from within
  • A culture built on respect, empowerment, and collaboration
  • The opportunity to help improve lives through meaningful outreach every day

About ContactPoint360
If you want to be the next CEO... we're not joking.
Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.
ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We're proud that 70% of our leaders grew from within, proof that growth isn't just a promise, it's our culture. From day one, you'll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we're big believers in building futures, not just filling roles.
If you're hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you're in the right place. We'll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.

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