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Licensed Insurance Csr Jobs (NOW HIRING)

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Insurance Customer Service Representative

Lehi, UT · On-site +1

$17.45 - $27.31/hr

Proactively engage in cross-selling and upselling insurance products by identifying customer needs and recommending relevant services or upgrades, ensuring compliance with applicable state and ...

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Licensed Insurance Csr information

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$26K

$48.4K

$73K

How much do licensed insurance csr jobs pay per year?

As of Jul 26, 2026, the average yearly pay for licensed insurance csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by a Licensed Insurance CSR and how can they be managed?

Licensed Insurance CSRs often encounter challenges such as handling high call volumes, managing complex client inquiries, and keeping up with changing insurance regulations. Staying organized, utilizing client management software effectively, and regularly participating in training can help manage these demands. Building strong communication skills and maintaining a calm, empathetic demeanor are also essential for resolving client issues efficiently and providing excellent customer service.

What are the key skills and qualifications needed to thrive as a Licensed Insurance CSR, and why are they important?

To thrive as a Licensed Insurance Customer Service Representative (CSR), you need a solid understanding of insurance products, policy processing, and state licensing requirements. Familiarity with agency management software, CRM systems, and document management tools is typically required. Exceptional communication, problem-solving, and organizational skills help build trust with clients and efficiently resolve issues. These competencies are vital to ensure accurate policy management, regulatory compliance, and high-quality customer service in a competitive industry.

What are Licensed Insurance CSRs?

Licensed Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their insurance needs, answer policy-related questions, process policy changes, and handle claims inquiries. They are licensed by the state to provide insurance information and support, ensuring compliance with industry regulations. CSRs act as the main point of contact between insurance agencies and their clients, helping to resolve issues, explain coverage options, and maintain positive customer relationships.

Does an insurance CSR need to be licensed?

Yes, licensed insurance customer service representatives (CSRs) typically need to obtain a state license to sell or assist with insurance policies, which involves passing an exam and completing continuing education. Licensing requirements vary by state and insurance type but are generally mandatory for CSRs involved in selling or advising on insurance products.

What is the difference between Licensed Insurance Csr vs Insurance Agent?

AspectLicensed Insurance CsrInsurance Agent
Required CredentialsLicense required, often state-specificLicense required, often state-specific
Work EnvironmentCustomer service, policy servicing, support rolesSales, client acquisition, policy selling
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, independent agencies, brokerages
Common Search & ComparisonCustomer support vs sales roles

Licensed Insurance Csr and Insurance Agent both require licensing and work within the insurance industry. However, Licensed Insurance Csr primarily focuses on customer service, policy support, and account management, while Insurance Agents are more involved in sales and client acquisition. Understanding these differences helps job seekers identify roles that match their skills and career goals.

How much does a 215 license make?

A licensed insurance customer service representative (CSR) with a 215 license typically earns between $35,000 and $50,000 annually, depending on experience, location, and employer. Commissions and bonuses may also supplement base pay, especially in sales-focused roles.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents, agency owners, or those working in high-net-worth client segments, often earning six-figure incomes through commissions and bonuses. Success in these roles depends on experience, sales skills, and the ability to build a client base, with some top earners making over $200,000 annually.

What is a CSR position in insurance?

A Licensed Insurance Customer Service Representative (CSR) is responsible for assisting clients with policy inquiries, claims, and coverage options. They often handle customer communications, process transactions, and may require licensing and knowledge of insurance products and software tools.
More about Licensed Insurance Csr jobs
What cities are hiring for Licensed Insurance Csr jobs? Cities with the most Licensed Insurance Csr job openings:
What states have the most Licensed Insurance Csr jobs? States with the most job openings for Licensed Insurance Csr jobs include:
What job categories do people searching Licensed Insurance Csr jobs look for? The top searched job categories for Licensed Insurance Csr jobs are:
Licensed Insurance Csr jobs near you
Infographic showing various Licensed Insurance Csr job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 82% Full Time, 15% Part Time, 1% Contract, and 1% Summer. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.
Insurance Customer Service Representative

Insurance Customer Service Representative

Flat Branch Home Loans

Jefferson City, MO

$37K - $52K/yr

Other

Posted 8 days ago

Job description

Description

Basic Description:

Licensed individual to interact with customers to quote, write and manage all facets of their insurance policies. Will primarily be charged with handling existing book activities such as policy changes, re-markets, document follow up etc. We believe in working to understand and serve customers to meet their insurance and financial security needs.


Initial training will be held in person. Once complete there will be a possibility of working from home or hybrid depending on experience.


Responsibilities: (including, yet not limited to)

  • Service to internal leads and existing book of business
  • Monitor renewals and provide re-market quotes 
  • Call on policyholders to deliver and explain policy, initiate back end follow up
  • Ensure that policy requirements are fulfilled, including any necessary inspections and the completion of appropriate forms for coverage 
  • Confer with clients to obtain and provide information when claims are made on a policy
  • Perform administrative tasks, such as maintaining records, providing documents to third party companies and handling policy renewals
  • Maintain relationships with clients by providing support, information and guidance to retain their business
  • Values transparency and honesty, always investing in customer relationships
  • Shares their expertise to help educate customers and build trust-especially in new relationships. 


Requirements

Qualifications:

  • Maintain current licensing in all applicable states 
  • Working knowledge of insurance and state regulations for personal lines 
  • Experience quoting and working with multiple carriers in a broker environment
  • Experience working in AMS 360 Management System or Applied System
  • Excellent organizational and communication skills 
  • Motivated self-starter comfortable working in a broker environment 

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