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How much do licensed customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for licensed customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a licensed customer service representative?

To thrive as a Licensed Customer Service Representative, you need strong interpersonal communication skills, problem-solving abilities, and the appropriate state-issued license, often in insurance or financial services. Familiarity with CRM software, telephony systems, and industry-specific platforms like insurance quoting tools is typically required. Exceptional active listening, patience, and adaptability help build trust and effectively resolve client issues. These skills and qualifications are crucial to ensuring regulatory compliance, delivering excellent customer experiences, and maintaining client satisfaction in a competitive environment.

Can you work from home as a licensed customer service representative?

Licensed customer service representatives can often work from home, especially if the employer offers remote positions. These roles typically require strong communication skills, familiarity with customer service software, and sometimes specific licensing or certifications. Remote work arrangements depend on the company's policies and the nature of the customer service tasks involved.

How to get hired as a licensed customer service representative?

To get hired as a licensed customer service representative, candidates typically need a high school diploma or equivalent, relevant licensing or certifications depending on the industry, and strong communication skills. Employers often look for experience in customer service, proficiency with computer systems, and the ability to handle customer inquiries professionally. Preparing a resume highlighting these skills and obtaining any required licenses can improve job prospects.

What is a licensed customer service representative?

A Licensed Customer Service Representative is a professional who holds the necessary state or industry-specific license to assist customers, often in fields like insurance or finance. Their role involves providing information, handling inquiries, processing claims or transactions, and ensuring compliance with regulations. They act as the main point of contact between customers and the company, offering guidance tailored to products or services that require licensure. Licensing ensures they have the required knowledge to address customer needs accurately and legally.

What is the difference between Licensed Customer Service Representative vs Customer Service Representative?

AspectLicensed Customer Service RepresentativeCustomer Service Representative
CredentialsRequires licensing or certification, such as state-specific licensesNo licensing required
Work EnvironmentCall centers, financial institutions, insurance companiesRetail, telecom, hospitality sectors
Industry UsageCommon in finance, insurance, and regulated industriesWidespread across various customer-facing roles
Search IntentComparing licensed roles, certification requirementsGeneral customer service roles

The main difference is that Licensed Customer Service Representatives hold specific licenses or certifications required by certain industries, such as finance or insurance, whereas Customer Service Representatives typically do not require licensing. Licensed roles often involve handling sensitive or regulated products, while general customer service roles focus on assisting customers across various sectors.

How does a licensed customer service representative typically collaborate with other departments to resolve complex client issues?

Licensed Customer Service Representatives often work closely with teams such as underwriting, claims, and sales to address customer inquiries and resolve more complex issues. When a client's request extends beyond standard procedures—like a policy adjustment or a claim dispute—the representative coordinates with these departments to ensure accurate and timely solutions. This collaborative approach not only enhances customer satisfaction but also helps the representative build a strong understanding of the company's products and internal processes. Regular communication and teamwork are essential for efficiently navigating challenging situations and providing comprehensive service.
More about Licensed Customer Service Representative jobs
What cities are hiring for Licensed Customer Service Representative jobs? Cities with the most Licensed Customer Service Representative job openings:
What states have the most Licensed Customer Service Representative jobs? States with the most job openings for Licensed Customer Service Representative jobs include:
What job categories do people searching Licensed Customer Service Representative jobs look for? The top searched job categories for Licensed Customer Service Representative jobs are:
Licensed Customer Service Representative jobs near you
Infographic showing various Licensed Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (440 Required)

Comfort Insurance and Finances

Miami, FL • On-site

$15.25 - $20.75/hr

Other

Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Join a Growing Insurance Agency That Values Experience
Comfort Insurance and Finances is seeking a licensed Customer Service Representative to support our Sales Team and deliver exceptional service to our clients.
If you already hold a 4-40 license and are looking for a stable, team-oriented environment where your experience is valued, we'd love to connect.
Compensation & Benefits

  • $18-$20/hour + bonus incentives
  • 401(k)
  • Dental, vision, and life insurance
  • Paid time off + holidays
  • Consistent Monday-Friday schedule (no weekends)
What You'll Do
  • Assist clients with policy questions, billing, and coverage details
  • Support sales agents with applications, endorsements, and policy changes
  • Process quotes and service requests accurately and efficiently
  • Deliver policies and conduct follow-ups as needed
  • Maintain detailed and compliant client records
  • Provide professional service via phone and email
Requirements
  • Active Florida 4-40 (required)
  • 1-2+ years of insurance customer service or related experience
  • Bilingual (English/Spanish) required
  • Strong communication and organizational skills
  • Detail-oriented and comfortable in a fast-paced environment
  • Team player with a customer-first mindset
Job Details
  • Location: 3399 NW 72nd Ave #212, Miami, FL
  • Schedule: Monday - Friday | 9 AM - 5 PM
  • Department: Sales
  • Employment Type: Full-Time

Why Join Us?
We offer a stable, supportive environment where licensed professionals can focus on delivering great service while continuing to grow within the agency.
Apply Today
If you're licensed, reliable, and ready to contribute to a strong team, we encourage you to apply.

Apply