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Licensed Customer Service Representative Jobs (NOW HIRING)

Genius Talent

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in ...

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Licensed Customer Service Representative information

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How much do licensed customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for licensed customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a licensed customer service representative?

To thrive as a Licensed Customer Service Representative, you need strong interpersonal communication skills, problem-solving abilities, and the appropriate state-issued license, often in insurance or financial services. Familiarity with CRM software, telephony systems, and industry-specific platforms like insurance quoting tools is typically required. Exceptional active listening, patience, and adaptability help build trust and effectively resolve client issues. These skills and qualifications are crucial to ensuring regulatory compliance, delivering excellent customer experiences, and maintaining client satisfaction in a competitive environment.

Can you work from home as a licensed customer service representative?

Licensed customer service representatives can often work from home, especially if the employer offers remote positions. These roles typically require strong communication skills, familiarity with customer service software, and sometimes specific licensing or certifications. Remote work arrangements depend on the company's policies and the nature of the customer service tasks involved.

How to get hired as a licensed customer service representative?

To get hired as a licensed customer service representative, candidates typically need a high school diploma or equivalent, relevant licensing or certifications depending on the industry, and strong communication skills. Employers often look for experience in customer service, proficiency with computer systems, and the ability to handle customer inquiries professionally. Preparing a resume highlighting these skills and obtaining any required licenses can improve job prospects.

What is a licensed customer service representative?

A Licensed Customer Service Representative is a professional who holds the necessary state or industry-specific license to assist customers, often in fields like insurance or finance. Their role involves providing information, handling inquiries, processing claims or transactions, and ensuring compliance with regulations. They act as the main point of contact between customers and the company, offering guidance tailored to products or services that require licensure. Licensing ensures they have the required knowledge to address customer needs accurately and legally.

What is the difference between Licensed Customer Service Representative vs Customer Service Representative?

AspectLicensed Customer Service RepresentativeCustomer Service Representative
CredentialsRequires licensing or certification, such as state-specific licensesNo licensing required
Work EnvironmentCall centers, financial institutions, insurance companiesRetail, telecom, hospitality sectors
Industry UsageCommon in finance, insurance, and regulated industriesWidespread across various customer-facing roles
Search IntentComparing licensed roles, certification requirementsGeneral customer service roles

The main difference is that Licensed Customer Service Representatives hold specific licenses or certifications required by certain industries, such as finance or insurance, whereas Customer Service Representatives typically do not require licensing. Licensed roles often involve handling sensitive or regulated products, while general customer service roles focus on assisting customers across various sectors.

How does a licensed customer service representative typically collaborate with other departments to resolve complex client issues?

Licensed Customer Service Representatives often work closely with teams such as underwriting, claims, and sales to address customer inquiries and resolve more complex issues. When a client's request extends beyond standard procedures—like a policy adjustment or a claim dispute—the representative coordinates with these departments to ensure accurate and timely solutions. This collaborative approach not only enhances customer satisfaction but also helps the representative build a strong understanding of the company's products and internal processes. Regular communication and teamwork are essential for efficiently navigating challenging situations and providing comprehensive service.
More about Licensed Customer Service Representative jobs
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What states have the most Licensed Customer Service Representative jobs? States with the most job openings for Licensed Customer Service Representative jobs include:
What job categories do people searching Licensed Customer Service Representative jobs look for? The top searched job categories for Licensed Customer Service Representative jobs are:
Licensed Customer Service Representative jobs near you
Infographic showing various Licensed Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Remote Licensed Customer Service Representative

Foundever

Remote

$17 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

42nd of 71 rated call and contact centers

Job description

Remote Licensed Insurance Customer Service Representative
Job Overview

Have you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs!

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customers' insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.

Location: Remote 

Why You Should Join Us
  • $17-$19/H
  • Enjoy 100% paid professional training.
  • Comprehensive benefits including medical, dental, and vision
  • Wellness Benefits, including our Employee Assistance Program
  • 401 (k) with company matching
  • Paid Time Off
  • Employee Discounts
  • Career Growth, 93% of managers promoted within!
  • Extra earnings through bonus programs and referrals
What We're Looking For
  • Must be at least 18 years old.
  • High school diploma or GED equivalent required.
  • 1-2 years of relevant work experience.
  • Must have open availability during operating hours.
Key Skills
  • Ability to navigate system tools to search for answers & information 
  • Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
  • Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
  • Able to complete collegiate-level coursework to prepare for the state exam.
  • Strong organizational skills
Home Setup Requirements
  • Provided Equipment: Foundever will ship necessary equipment, including a headset after you pass your state exam.
  • Internet Requirements: A hardwired high speed internet connection
  • Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production.Can not be a primary care provider during hours of operation.
  • Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for college of insurance training.
About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team?

Visit us at www.foundever.com and connect with us on Facebook, LinkedIn andTwitter. 

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