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How much do licensed customer service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for licensed customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as technical support, account management, or client services, with salaries reaching six figures for experienced professionals. Advanced skills, certifications, and industry knowledge can contribute to higher compensation in these positions.

What are the key skills and qualifications needed to thrive as a Licensed Customer Service Representative, and why are they important?

To thrive as a Licensed Customer Service Representative, you need strong interpersonal communication skills, problem-solving abilities, and the appropriate state-issued license, often in insurance or financial services. Familiarity with CRM software, telephony systems, and industry-specific platforms like insurance quoting tools is typically required. Exceptional active listening, patience, and adaptability help build trust and effectively resolve client issues. These skills and qualifications are crucial to ensuring regulatory compliance, delivering excellent customer experiences, and maintaining client satisfaction in a competitive environment.

How can I make 2000 a week working from home?

A Licensed Customer Service Representative can potentially earn $2,000 a week by working full-time, handling high-volume customer inquiries, and gaining experience in specialized support areas. Increasing income may also involve taking on multiple shifts, improving skills, or working for companies that offer higher pay rates for remote customer service roles.

What is a licensed customer service representative?

A licensed customer service representative is a professional who has obtained the necessary licenses or certifications required by regulatory agencies to perform customer service duties in certain industries, such as insurance or finance. These licenses ensure the representative has the knowledge to handle specific products or services and often require passing exams and ongoing education. Licensing requirements vary by industry and location, and the role typically involves assisting customers, providing information, and resolving issues using communication skills and relevant tools.

What is the difference between Licensed Customer Service Representative vs Customer Service Representative?

AspectLicensed Customer Service RepresentativeCustomer Service Representative
CredentialsRequires licensing or certification, such as state-specific licensesNo licensing required
Work EnvironmentCall centers, financial institutions, insurance companiesRetail, telecom, hospitality sectors
Industry UsageCommon in finance, insurance, and regulated industriesWidespread across various customer-facing roles
Search IntentComparing licensed roles, certification requirementsGeneral customer service roles

The main difference is that Licensed Customer Service Representatives hold specific licenses or certifications required by certain industries, such as finance or insurance, whereas Customer Service Representatives typically do not require licensing. Licensed roles often involve handling sensitive or regulated products, while general customer service roles focus on assisting customers across various sectors.

How does a Licensed Customer Service Representative typically collaborate with other departments to resolve complex client issues?

Licensed Customer Service Representatives often work closely with teams such as underwriting, claims, and sales to address customer inquiries and resolve more complex issues. When a client's request extends beyond standard procedures—like a policy adjustment or a claim dispute—the representative coordinates with these departments to ensure accurate and timely solutions. This collaborative approach not only enhances customer satisfaction but also helps the representative build a strong understanding of the company's products and internal processes. Regular communication and teamwork are essential for efficiently navigating challenging situations and providing comprehensive service.

What job makes $10,000 a month without a degree?

A Licensed Customer Service Representative typically does not earn $10,000 a month without additional experience or specialized skills. High earnings in customer service roles usually require advanced positions, management, or sales expertise, which may involve certifications or extensive industry knowledge. Most entry-level customer service jobs pay significantly less than that amount.
More about Licensed Customer Service Representative jobs
What cities are hiring for Licensed Customer Service Representative jobs? Cities with the most Licensed Customer Service Representative job openings:
What states have the most Licensed Customer Service Representative jobs? States with the most job openings for Licensed Customer Service Representative jobs include:
What job categories do people searching Licensed Customer Service Representative jobs look for? The top searched job categories for Licensed Customer Service Representative jobs are:
Licensed Customer Service Representative jobs near you
Infographic showing various Licensed Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 66% Full Time, 17% Part Time, 6% Temporary, and 11% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Licensed Customer Service Representative II

Aspire General Insurance Company

Rancho Cucamonga, CA • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Be an early applicant

Job description

Description:

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.


About the role

  • Under the direction of the Department Supervisor, the Licensed Customer Service Representative (Customer Service Representative 2) performs the essential functions of the position, which includes but is not limited to servicing the needs of clients and making changes to existing accounts. Specific service and underwriting responsibilities are required in this position. Meets service and underwriting standards and performs essential functions at or above the quality and service standards of Aspire General Insurance Services, LLC.

What you'll do

  • Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
  • Answer technical questions from producers and assist them in the navigation of the system;
  • Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
  • Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
  • Determines reasons for requests for cancellations; follows the procedure for retention.
  • Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
  • Review, evaluate, and issue endorsements;
  • Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
  • Prompt and regular attendance;
  • Other duties as assigned.
Requirements:


  • Current California Property & Casualty (P&C) license or Personal Lines license required. Current P&C licenses in Michigan, Texas, Washington, Oregon, Nevada, and Arizona are preferred. All required licenses must be active and in good standing on the date of hire. Failure to meet this requirement may result in the withdrawal of the employment offer.
  • Ability to manage increased levels of responsibility;
  • Strong knowledge of insurance terminology, concepts and coverage and ability to read, analyze, and interpret industry periodicals, technical procedures, and governmental regulations;
  • Familiar with Microsoft Office; ability to use the Internet and adapt to new software programs and changes in technology;
  • Ability to set priorities and perform multiple tasks;
  • Ability to solve practical problems; deal with concrete variables in situations; and interpret a variety of instructions furnished in written, oral, diagram, or schedule form;
  • Ability to negotiate;
  • Ability to adapt to a paperless environment.
  • Bilingual in Spanish preferred


Benefits: Medical, Dental, Vision, HSA*, PTO, 401k, Company observed Holidays


Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.


Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.