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Licensed Customer Service Representative information

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How much do licensed customer service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for licensed customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as technical support, account management, or client services, with salaries reaching six figures for experienced professionals. Advanced skills, certifications, and industry knowledge can contribute to higher compensation in these positions.

What are the key skills and qualifications needed to thrive as a Licensed Customer Service Representative, and why are they important?

To thrive as a Licensed Customer Service Representative, you need strong interpersonal communication skills, problem-solving abilities, and the appropriate state-issued license, often in insurance or financial services. Familiarity with CRM software, telephony systems, and industry-specific platforms like insurance quoting tools is typically required. Exceptional active listening, patience, and adaptability help build trust and effectively resolve client issues. These skills and qualifications are crucial to ensuring regulatory compliance, delivering excellent customer experiences, and maintaining client satisfaction in a competitive environment.

How can I make 2000 a week working from home?

A Licensed Customer Service Representative can potentially earn $2,000 a week by working full-time, handling high-volume customer inquiries, and gaining experience in specialized support areas. Increasing income may also involve taking on multiple shifts, improving skills, or working for companies that offer higher pay rates for remote customer service roles.

What is a licensed customer service representative?

A licensed customer service representative is a professional who has obtained the necessary licenses or certifications required by regulatory agencies to perform customer service duties in certain industries, such as insurance or finance. These licenses ensure the representative has the knowledge to handle specific products or services and often require passing exams and ongoing education. Licensing requirements vary by industry and location, and the role typically involves assisting customers, providing information, and resolving issues using communication skills and relevant tools.

What is the difference between Licensed Customer Service Representative vs Customer Service Representative?

AspectLicensed Customer Service RepresentativeCustomer Service Representative
CredentialsRequires licensing or certification, such as state-specific licensesNo licensing required
Work EnvironmentCall centers, financial institutions, insurance companiesRetail, telecom, hospitality sectors
Industry UsageCommon in finance, insurance, and regulated industriesWidespread across various customer-facing roles
Search IntentComparing licensed roles, certification requirementsGeneral customer service roles

The main difference is that Licensed Customer Service Representatives hold specific licenses or certifications required by certain industries, such as finance or insurance, whereas Customer Service Representatives typically do not require licensing. Licensed roles often involve handling sensitive or regulated products, while general customer service roles focus on assisting customers across various sectors.

How does a Licensed Customer Service Representative typically collaborate with other departments to resolve complex client issues?

Licensed Customer Service Representatives often work closely with teams such as underwriting, claims, and sales to address customer inquiries and resolve more complex issues. When a client's request extends beyond standard procedures—like a policy adjustment or a claim dispute—the representative coordinates with these departments to ensure accurate and timely solutions. This collaborative approach not only enhances customer satisfaction but also helps the representative build a strong understanding of the company's products and internal processes. Regular communication and teamwork are essential for efficiently navigating challenging situations and providing comprehensive service.

What job makes $10,000 a month without a degree?

A Licensed Customer Service Representative typically does not earn $10,000 a month without additional experience or specialized skills. High earnings in customer service roles usually require advanced positions, management, or sales expertise, which may involve certifications or extensive industry knowledge. Most entry-level customer service jobs pay significantly less than that amount.
More about Licensed Customer Service Representative jobs
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What job categories do people searching Licensed Customer Service Representative jobs look for? The top searched job categories for Licensed Customer Service Representative jobs are:
Licensed Customer Service Representative jobs near you
Infographic showing various Licensed Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 66% Full Time, 17% Part Time, 6% Temporary, and 11% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Licensed Customer Service Representative

Licensed Customer Service Representative

Insurance Express

West Palm Beach, FL • On-site

$17 - $20/hr

Other

Medical, Dental, Vision, PTO

Posted 16 days ago

Job description

Insurance Express has been servicing our clients for over 30 years and we are seeking LICENSED CUSTOMER SERVICE REPRESENTATIVES. If you are looking to be part of a professional and growing organization this is a great opportunity to join our West Palm Beach team.

Position Description:

We are looking for a Licensed Customer Service Representative to assist our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and making policy changes. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Our ideal candidate should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. A 4-40,2-20 or 2044 is REQUIRED. Commercial Lines a Plus.

Major Areas of Responsibility

Identify the customers’ needs and provide a solution in the most efficient manner to achieve client satisfaction

Execute policy changes

Process policy payments

Effectively manage large amounts of incoming tickets, calls & emails

Meet personal/team targets and performance quotas

Provide accurate, valid and complete information by using the correct methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep accurate notes of customer interactions and verify customer’s contact information

Follow communication procedures, guidelines and policies

Job Requirements:

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Attention to detail, confidentiality and accuracy are key requirements

Education and Experience

High school degree

440 – Customer Representative License or 20-44 License REQUIRED

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

License/Certification:

  • 4-40 or 20-44 (Required)

Work Location: In person

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