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Library Services Manager Jobs in Chicago, IL (NOW HIRING)

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Library Services Manager information

See Chicago, IL salary details

$29.4K

$75.2K

$127.7K

How much do library services manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for library services manager in Chicago, IL is $75,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $88,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Library Services Manager, and why are they important?

To thrive as a Library Services Manager, you need a solid background in library science, organizational management, and information services, typically supported by a Master of Library Science (MLS) degree. Familiarity with integrated library systems (ILS), digital cataloging tools, and resource management software is essential. Strong leadership, communication, and problem-solving skills help foster effective teams and positive patron experiences. These skills ensure efficient library operations, excellent service delivery, and the ability to adapt to evolving community and technological needs.

What does a Library Services Manager do?

A Library Services Manager oversees the daily operations of a library or a library system, ensuring that services meet the needs of the community. They manage staff, develop and implement policies, coordinate library programs, and handle budgeting and resource allocation. Additionally, they may be involved in outreach, technology integration, and maintaining the library's collection. Their role is essential in fostering a positive and resourceful environment for library patrons.

What is the difference between Library Services Manager vs Library Technician?

AspectLibrary Services ManagerLibrary Technician
Required CredentialsBachelor's degree in library science or related field; often requires experience in library managementAssociate's degree or certificate in library technology or related field
Work EnvironmentOversees library operations, manages staff, develops programsAssists with shelving, cataloging, and customer service tasks
Employer & Industry UsagePublic, academic, or special libraries; managerial rolePublic, academic, or special libraries; support staff role

The main difference is that Library Services Managers oversee library operations and staff, requiring more advanced education and experience, while Library Technicians focus on day-to-day support tasks like shelving and cataloging. Both roles are essential but differ in responsibilities and qualifications.

How does a Library Services Manager typically support and lead their team to deliver effective library services?

A Library Services Manager oversees daily operations and provides guidance to library staff, ensuring that services are responsive to community needs. They coordinate training, encourage professional development, and facilitate regular team meetings to address challenges and share updates. Managers often collaborate closely with staff to implement new programs, resolve patron issues, and promote a positive, service-oriented environment. This collaborative leadership style fosters teamwork and helps staff adapt to evolving library technologies and user expectations.
What are the most commonly searched types of Library Services jobs in Chicago, IL? The most popular types of Library Services jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Library Services Manager jobs? Cities near Chicago, IL with the most Library Services Manager job openings:
Library Services Manager jobs near you
Infographic showing various Library Services Manager job openings in Chicago, IL as of July 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $75,184 per year, or $36.1 per hour.

Customer Services Assistant- Nichols Library

Naperville Public Library

Naperville, IL • On-site

$18.65/hr

Part-time

Retirement, PTO

Posted 26 days ago

Job description

POSITION SUMMARY
The Customer Services Assistant assists customers at the public desk in all areas of Library services, providing consistent, accurate, and timely handling of Library materials for circulation. Provides quality customer service and collaborates with staff to resolve circulation related issues. Contributes to the general order and care of facilities and Library materials.
RESPONSIBILITIES
  • Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.
  • Performs customer service activities for the library, including issuance of library cards, processes and routes materials, collects fees, processes Library's & LINKin expired Holds, and shelf reads.
  • Responds to customer requests promptly and courteously referring difficult or unusual requests to the appropriate Library staff with discretion.
  • Assists customers with use of Library equipment, print resources, technology, and online resources.
  • Troubleshoots basic problems with self-check machines, phones, and other departmental equipment.
  • Ensures the quality of the collection material by reviewing materials, processing lost material and routing damaged items to the appropriate department.
  • Facilitates communication concerning building issues with the Facilities Department and Library management.
  • Answers and responds to phone inquiries and/or routes calls to appropriate department.
  • Processes and completes curbside service.
  • Processes Inter-Library Loan (ILL) items and communicates with ILL customers.
  • Inspects and records safety of credit card machines, according to PCI guidelines.
  • Handles and records lost and found materials according to guidelines.
  • Makes announcements over the public address system as needed.
  • Accepts and reviews used material donations, according to guidelines. Maintains Used Book Sale section.
  • Collaborates on programs/projects with other staff, occasionally at other locations.
  • Assists with paging list fulfillment, including pulling, processing, and shelving Holds.
  • Monitors and maintains order in the public areas to ensure a welcoming environment for customers.
  • Assists and completes departmental statistics and reports.
  • Attends and assists with Outreach Library events.
  • May periodically serve as Person In Charge (PIC), providing support for employees, customers, and facility issues.
  • Attends professional development opportunities.

KNOWLEDGE/SKILLS/ABILITIES
  • Demonstrate strong written, verbal communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.
  • Demonstrates exceptional customer service, providing quality assistance to vendors, customers and staff.
  • Keeps current in relevant technology, uses computer software programs such as Microsoft Office and Outlook and common office equipment to complete tasks/assignments.
  • Uses problem solving skills to assist in determining priorities and finding timely solutions to departmental or system-wide issues.
  • Uses computer software and common office equipment to complete tasks, keeps current with relevant technology.
  • Service oriented, provides quality customer assistance; establishes and maintains effective relationships with customers and staff.
  • Maintains confidentiality, professionalism, and discretion in situations.
  • Possesses strong technical skills. Familiar with a range of hardware and software technologies.
  • Strong organizational and time management abilities. Complete assignments and projects in a timely manner.
  • Demonstrates appropriate money management responsibilities.
  • Responsive to change and demonstrates adaptability.
  • Takes responsibility for consistent completion and follow-up on all tasks.
  • Maintains a positive approach while tasking in adverse situations.
  • Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

EDUCATION/EXPERIENCE/QUALIFICATIONS
  • High school diploma or equivalent.
  • Minimum two years of customer service experience.
  • Bilingual proficiency a plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT
  • Communicate with staff and customers in person, via email and over the phone.
  • May require either being in a stationary position or moving about for prolonged periods.
  • Moves equipment or library materials weighing up to 35 lbs.
  • Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.

BENEFITS
The benefits for this position include:
  • Annual Vacation Accrual: 2 weeks per year
  • Holidays: 7 days per year
  • Annual Sick Accrual: 12 days per year
  • Up to 5 Personal Days per calendar year prorated based on the hire date
  • Illinois Municipal Retirement Fund (Pension Plan)
  • 12 weeks paid parental leave
  • Training and development opportunities

WORK SCHEDULE
Monday 1 - 5 p.m.
Tuesday 1 - 5 p.m.
Wednesday 5 - 9 p.m.
Thursday OFF
Friday 1 - 5 p.m.
1 Sat/mo. 1 - 5 p.m.
1 weekend/mo.
1 Friday 5 - 9 p.m.
1 Saturday 8:30 a.m. - 5 p.m.
1 Sunday 1 - 5 p.m.
To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)

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