Library In Jobs in Wichita, KS (NOW HIRING)

Salary: $23.95 - $26.43 Hourly
Location : Advanced Learning Library, KS
Job Type: Part-time
Job Number: COMM SERV OFCR LIBRARY PT
Department: Library
Division: LIBRARY Administration
Opening Date: 07/23/2026
Closing Date: 8/3/2026 11:59 PM Central
Bargaining Unit: 1000
Max Number of Applicants: 87
The City of Wichita is NOT an E-Verify Employer.
Distinguishing Features of Work
If you are looking for an opportunity to be a vital member of an innovative and customer focused organization where you can use your expertise to help take our Library services to the next level and make a difference in the lives of people every day; you may be just the person we are looking for! The Wichita Public Library has an immediate opening for an energetic, service-minded Library Resource Officer. The Library Resource Officer will provide operational oversight related to the safety and security of library customers, staff, and building assets for the Wichita Public Library system. This includes being trauma-informed and community service oriented. Success in this position looks like awareness of public library services, management of customer user of library spaces, and customer referrals to community partners whose services can assist with access to housing, healthcare, and social services.
This position reports to the Support Services Division Manager and is responsible for the weekend oversight of spaces and providing necessary support to staffat the Advanced Learning Library to provide a safe, inclusive, and secure community space, for both customers and staff. In addition to managing spaces and use at the Advanced Learning Library. This position requires a people-first orientation, recognizing the wide range of needs of customers and adapts approaches to nonconfrontationally correct and de-escalate customer behavior. This position will proactively engage with customers who appear to be struggling with any number of barriers and will encourage connections with area partners who can further assist.

• An innovative problem solver and change maker: You will lead improvements to the Wichita Public Library's security model and fair and equitable behavior and enforcement of policies.
• An outstanding communicator and collaborator: You will make meaningful connections with Wichita's diverse community and staff.
• Familiar with Wichita's diverse populations and resources: You will be supporting staff in resolving crisis situations within the Wichita Public Library.
• Resilient and skilled in resolving conflict: You will manage interpersonally strained and crisis situations to support a safe, welcoming community space.
• Empathetic and passionate: You will support staff in the most challenging part of their job in der to support the needs of the Wichita community.

Competencies Desired:

• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace.
• Decision Making: Choosing optimal courses of action in a timely manner.
• Professional & Technical Expertise: Applying technical subject matter to the job.
• Adaptability: responding positively to change and modifying behavior as the situation requires.
• Establishing Credibility: Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others.
• Handling Stress: Maintain emotional stability and self-control under pressure, challenge, or adversity.
• Listening: Fully comprehending spoken communication.
• Oral Communication: Engaging effectively in dialogue.
• Handling & Resolving Conflict: Managing interpersonally strained situations.
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of other in different situations.

Starting Salary Range: $23.95 - $26.43 depending on experience and qualifications.
This is a part-time (NO BENEFITS) position working the days and hours:

• Friday - Saturday 9:45am - 6:15pm
• Sunday 12:45pm - 5:15pm

Bargaining Unit: No Union Representation
**Posting may close at any time **
Examples of Work Performed

• Acts as a public service resource by engaging with library customers to provide day to day behavior support.
• Serves as primary role for monitoring and addressing the safety and security of library spaces are used and ensures the overall customer experience supports the Library's mission.
• Exercises good judgment and can physically handle unruly individuals.
• Acts as a service resource by engaging with library customers to provide support for the effective use of the library by everyone who visits.
• Ensures Library and City safety policies, procedures and practices are enacted.
• Establishes and maintains effective relationships with all customers who use the library.
• Identifies and engages with individuals who may benefit from social service support through outreach, direct observation, or referral by Library staff.
• May develop, coordinate, deliver, and evaluate departmental public and staff programs and trainings as appropriate to ensure safety and security knowledge is up to date.
• Completes incident reports and oversees an incident management database.
• Provides services to internal customers in person, on the phone, and online; primary external customer service will be in person.
• Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of managers.
• Accurately communicates the library's policies to members of the public in all job-related contacts.
• Positively reflects Wichita Public Library's mission, vision, and values to members of the public and to staff.
• Performance of duties may require the use of a vehicle.
• The examples of work performed are not intended to be all inclusive
• The City of Wichita reserves the right to assign additional responsibilities as needed.

Requirements of Work

• Knowledge of principles and techniques related to threat/risk assessments, safety and security operations.
• Completion of required training at the Law Enforcement Training Center.
• Understanding of trauma-informed service approach and adapts approaches based on this knowledge.
• Embodies inclusion in all aspects of service.
• Use initiative and independent judgment within established procedural guidelines.
• Thorough knowledge of community resources and effective referral practices.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
• Ability to prepare reports, statistics, and documentation; ability to use a computer to access, interpret and record information.
• Ability to be firm, professional, and courteous with the public.
• Ability to analyze situations quickly and objectively to determine the proper action.
• May require the ability to lift up to 50 pounds.
• Ability to communicate clearly and effectively, orally, in writing, and/or by whatever creative means are necessary to cross communication barriers.
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.
• Ability to monitor facilities on foot.
• Ability to acquire and maintain a valid Kansas driver's license.
• Ability to acquire and maintain a valid security license within 3 months of employment.
• Must be at least 21 years of age.
• Ability to demonstrate an awareness and appreciation of serving diverse communities, interacting and communicating successfully with people from a variety of backgrounds both individually and in groups.
• Ability to coordinate and collaborate with multiple departments, partners, and work teams.
• Working knowledge of related policies, legislation and statutes pertaining to library use and criminal code.

Experience and Training
Required Experience and Training

• Must be 21 years of age at time of application.
• Completion of High School diploma
• Two years' experience in providing direct customer service to at-risk, marginalized individuals, customer service, experience in security, or experience in social work.
• Must have a valid driver's license.
• Must be legally authorized to work in the United States without the need of a sponsorship.

Preferred Experience and Training

• A valid Security License.

Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal records check.
Starting pay for current City employees will be determined by City of Wichita policy or applicable bargaining unit agreement.
Applicants have rights under Federal Employment Laws. Please find more information under the following links:
CITY OF WICHITA
FULL-TIME EMPLOYEE BENEFITS
1. VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Employees can accumulate and carry forward up to 240 hours each year.
2. HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.
3. SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.
4. HEALTH INSURANCE - UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care/mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance.
5. DENTAL INSURANCE - Two Delta Dental plans are offered - Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered.
6.LIFE INSURANCE - Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife.
7.SUPPLEMENTAL LIFE - Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable.
8. LONG-TERM DISABILITY INSURANCE- The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.
9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT - Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.
10.RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.
11.FLEXIBLE SPENDING ACCOUNTS - Employees may elect to make FSA pre-tax deductions for dependent care and/or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.
12. LONG-TERM CARE INSURANCE - This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available.
13.MORE BENEFITS & SERVICES
Deferred Compensation Investment Program
Employee Discounts and Wichita Employee Association (WEA)
Bereavement Pay
Employee Emergency Assistance Fund
Voluntary Shared Leave Program
Training Programs
Longevity Pay
Credit Union
Employee Assistance Program (EAP)
Injury Leave (on-job injury)
Community Volunteer Events
01
At the time I am completing this application, I can attest that I am at least 21 years of age.

• Yes
• No

02
The following validates my highest level of education...

• Some High School
• High School/GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate/JD

03
I have the following years of experience providing direct customer service to at-risk or marginalized individuals, working in customer service, experience in security, or experience in social work.

• Less than 6 months experience
• 6 months - 1 year of experience
• 2 - 3 years of experience
• 4+ years of experience
• I do not have experience providing direct customer service to at-risk or marginalized individuals, working in customer service, experience in security, or experience in social work.

04
Briefly share a brief example from your professional experienc