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Library Customer Service Assistant Jobs in Union, NJ

City of New York

Customer Service Reseacher

Manhattan, NY · On-site

$17.25 - $21/hr

... - Assist customers over the telephone and in the public area with the preparation of the required ... in the library area in order. - Cashier and opening mail. - Work on Special projects in the ...

Alstom

Customer Service Manager

Jamaica, NY

Day-to-day, you'll work closely with teams across the business (such as safety, operations, and customer service), assist in team conflict resolution and employee experience enhancement, and much ...

Alstom

Customer Service Manager

Jamaica, NY · On-site

Day-to-day, you'll work closely with teams across the business (such as safety, operations, and customer service), assist in team conflict resolution and employee experience enhancement, and much ...

Alstom

Customer Service Manager

Jamaica, NY

Day-to-day, you'll work closely with teams across the business (such as safety, operations, and customer service), assist in team conflict resolution and employee experience enhancement, and much ...

ALSTOM Gruppe

Customer Service Manager

Manhattan, NY · On-site

$100 - $130/hr

Day-to-day, you'll work closely with teams across the business (such as safety, operations, and customer service), assist in team conflict resolution and employee experience enhancement, and much ...

Chefs' Warehouse

Customer Service Representative

Bronx, NY · On-site

$16.75 - $22.75/hr

Run credits as approved by management. * Assist with AR/AP functions. * Provide backup vacation ... Previous customer service/sales preferred. * Ability to read, write, and speak fluently in English ...

Capital Seaboard

Customer Service Representative

Bronx, NY · On-site

$16.75 - $22.75/hr

Run credits as approved by management. * Assist with AR/AP functions. * Provide backup vacation ... Previous customer service/sales preferred. * Ability to read, write, and speak fluently in English ...

Capital Seaboard

Customer Service Representative

Bronx, NY · On-site

$22 - $25/hr

Run credits as approved by management. * Assist with AR/AP functions. * Provide backup vacation ... Minimum 4 years in customer service/sales required. * Ability to read, write, and speak fluently in ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Union, NJ

Library Customer Service Assistant information

See Union, NJ salary details

$12

$20

$28

How much do library customer service assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for library customer service assistant in Union, NJ is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $23.27 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Union, NJ?

For Library Customer Service Assistant jobs in Union, NJ, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Union, NJ look for?

The top searched job categories for Library Customer Service Assistant jobs in Union, NJ are:

What cities near Union, NJ are hiring for Library Customer Service Assistant jobs?

Cities near Union, NJ with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Union, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,444 per year, or $20.4 per hour.

Library, Evening and Weekend Supervisor

William Paterson University

Wayne, NJ • On-site

$66K - $75K/yr

Full-time

Medical, Dental, Retirement

Re-posted 2 days ago

Job description

Thank you for your interest in working at William Paterson University.
William Paterson University is a purpose-driven, proudly diverse community-designated as both a public Hispanic-Serving Institution and Minority-Serving Institution-committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes' Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award.
Our 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings-preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond.
Job Summary
The Evening and Weekends Supervisor position at Cheng Library requires a high degree of independence and initiative as well as temperament suited to providing impeccable service to the library's' student, faculty, and community clients. Reporting to the Access Services Librarian, the Evening/Weekend supervisor oversees library operations in the evening and on weekends. The position is also responsible for the overall safety and security of the library building.
Major Duties and Responsibilities
  • Supervises the staff of the Lending Services and Periodicals department during scheduled evening and weekend hours and arranges and oversees departmental coverage in the event of illness and other emergencies.
  • Oversees aspects of the integrated library system, staffs the Lending Desk, and maintains borrower files.
  • Aids Library users, including checking materials in and out, collecting fines, responding to inquiries for information in person, by phone, and email, and referring inquiries as needed.
  • Supervises stack maintenance operations and trains personnel to sort, shelve, shelf read, shift, and other related operations.
  • Addresses and resolves user concerns related to library policies, procedures, and services.
  • Monitors and tracks all facility issues in coordination with other Lending Services personnel and maintains an accurate list of issues affecting the building and their specific locations and provides a summary of building conditions on a regular basis.
  • Works closely with daytime student supervisor to train, supervise and monitor department's student assistants.
  • Serves as liaison to the Bursar's office and is responsible for department accounting and daily receipts.
  • Oversees various projects such as overdue notices, collection agency, database maintenance.
  • Prepares and maintains statistical reports for the department.
  • Participates in library instruction as needed, teaching information literacy sessions.
  • Other duties as needed and appropriate for the position.

Education and Experience
  • Bachelor's degree
  • Minimum two years of experience in a library or another service-related field

Competencies/Skills Required
  • Outstanding communication and interpersonal skills.
  • Demonstrated customer service orientation.
  • Ability to independently perform detailed, accurate work.
  • Good computer skills.
  • Familiarity with library systems and software, including spreadsheet software.
  • Availability for the advertised time schedule.
  • Flexibility to work extra hours on an as-needed basis.

Other Information
Sunday through Thursday 4pm to 12am (midnight) during the fall and spring semesters. Hours vary during the summer and between semesters.
This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Starting Salary - AFT Range 24 - $66,067.40 - $75,985.55
This position may be eligible for a comprehensive benefits package, which includes health and dental insurance and retirement plans. To learn more, please visit: BENEFITS FOR PROFESSIONAL STAFF (AFT)
Invitation to apply
Interested candidates will be prompted to complete an application and submit a cover letter and resume/CV.
Submission of all documents listed is required for consideration and all documents should be uploaded where prompted to upload your resume/cv.
General questions related to this application process, please contact humanresources@wpunj.edu.
Please include with your inquiry the Job Requisition number beginning with R as well as the job title and department.
Salary Range:
Please see posting.
Total Rewards and Benefits:
Click here to view the total rewards of working at WP
William Paterson University is committed to protecting your privacy and will not sell your personal information.
EEO Statement
William Paterson University is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law. William Paterson University does not discriminate on the basis of any category stated above or as prohibited by applicable law. Individuals from historically underrepresented backgrounds are encouraged to apply.
For more information, visit University Facts

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