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Library Customer Service Assistant Jobs in Hoboken, NJ

Ontic

Customer Service Assistant

Newark, NJ · On-site

$18 - $24.75/hr

As a Customer Service Assistant, you'll be one of the first points of contact for our customers. You'll answer questions, help resolve issues, provide accurate information, and make sure each ...

New

Dutuc

Customer Service Assistant

New York, NY

$3.8K - $4.4K/hr

Job Summary We are seeking a friendly and motivated Customer Service Assistant to support customer engagement, product education, and sales initiatives. This role is ideal for individuals who enjoy ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Hoboken, NJ

Library Customer Service Assistant information

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How much do library customer service assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for library customer service assistant in Hoboken, NJ is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.00 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Hoboken, NJ?

For Library Customer Service Assistant jobs in Hoboken, NJ, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Hoboken, NJ look for?

The top searched job categories for Library Customer Service Assistant jobs in Hoboken, NJ are:

What cities near Hoboken, NJ are hiring for Library Customer Service Assistant jobs?

Cities near Hoboken, NJ with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Hoboken, NJ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,570 per year, or $21.9 per hour.

Customer Service Assistant

Ontic

Newark, NJ • On-site

$18 - $24.75/hr

Other

Posted yesterday

New

Job description

We’re looking for a friendly, reliable, and people-focused Customer Service Assistant to join our team. This role is ideal for someone who enjoys helping others, communicating with different people, and making sure customers feel listened to and supported.


As a Customer Service Assistant, you’ll be one of the first points of contact for our customers. You’ll answer questions, help resolve issues, provide accurate information, and make sure each customer has a positive experience. We’re looking for someone who is patient, approachable, and able to stay calm and helpful when things get busy.


What you’ll be doing


  • Responding to customer questions by phone, email, or in person.
  • Listening carefully to customers and understanding what they need.
  • Helping resolve complaints, concerns, and everyday issues in a professional and friendly way.
  • Providing clear and accurate information about our products, services, and processes.
  • Processing customer requests, orders, bookings, or account information where required.
  • Keeping customer records and information up to date.
  • Working with other members of the team to resolve customer issues quickly.
  • Following up with customers when needed to make sure their concerns have been properly addressed.
  • Supporting the wider team with general administrative and customer service tasks.


What we’re looking for


You don’t need to have every skill listed below. More importantly, we’re looking for someone who genuinely enjoys helping people and takes pride in doing a good job.


  • A friendly and approachable personality.
  • Good communication and listening skills.
  • Patience and empathy when dealing with different types of customers.
  • The ability to stay calm and professional under pressure.
  • Good attention to detail and a willingness to learn.
  • Confidence using computers, email, and basic office systems.
  • Good organisation and time-management skills.
  • A positive attitude and a willingness to support your colleagues.
  • Previous customer service or administrative experience is helpful, but we’re also happy to consider candidates with the right attitude and potential.


What you can expect


You’ll be joining a team where your work has a direct impact on our customers. We value people who take initiative, treat others with respect, and are willing to learn and grow.


We’ll provide the support and training you need to become confident in the role, and you’ll have the opportunity to develop your customer service and professional skills along the way.


If you’re someone who enjoys helping people, communicates well, and wants to be part of a supportive team, we’d love to hear from you.


If you tell me the industry/company type (e.g. hotel, healthcare, retail, office, property, finance), I can make this feel even more authentic and tailored to the actual job.

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