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Library Customer Service Assistant Jobs in Hoboken, NJ

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Library Customer Service Assistant information

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$12

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$30

How much do library customer service assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for library customer service assistant in Hoboken, NJ is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.00 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Hoboken, NJ?

For Library Customer Service Assistant jobs in Hoboken, NJ, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Hoboken, NJ look for?

The top searched job categories for Library Customer Service Assistant jobs in Hoboken, NJ are:

What cities near Hoboken, NJ are hiring for Library Customer Service Assistant jobs?

Cities near Hoboken, NJ with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Hoboken, NJ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,570 per year, or $21.9 per hour.

Library Information Assistant-City Island

The New York Public Library

Bronx, NY • On-site

Full-time

Re-posted 20 hours ago

Key responsibilities

  • Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources

  • Answers questions from the public in person, over the telephone and electronically

  • Performs community outreach to promote and increase public participation and use of library services

New York Public Library rating

7.5

Company rating: 7.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Description
Overview
The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL’s neighborhood libraries in the Bronx, Manhattan, and Staten Island—many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century—are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.  

The Library is seeking a Library Information Assistant to provide service to patrons of all ages.  Information Assistants are responsible for assisting with information queries, providing circulation services, and supporting the outreach and programming activities of the Library. They should be a creative customer service expert with a passion for helping people explore resources in ways that allow them to follow their interests and discover new ones.

Key Responsibilities
Under the general supervision of the Library Manager, a Library Information Assistant:
  • Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources
  • Answers questions from the public in person, over the telephone and electronically
  • Performs community outreach to promote and increase public participation and use of library services
  • Assists in planning and delivering library programs for children, teens and/or adults
  • Instructs patrons on the use of the Internet, computer applications and other Library services
  • Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures
  • Ensures patrons follow library policies and procedures
  • May take responsibility for the facility, staff and operations in the absence of the Library Manager
  • Performs other related duties as required

Required Education, Experience & Skills
Required Education & Experience
  • Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background
  • Successfully demonstrated public service experience with the ability to work well with a diverse patronage
  • Demonstrated interpersonal, oral, and written communication skills
  • Successfully demonstrated ability to work as part of a team
  • Appreciation of literature and desire to encourage reading in others
  • Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
  • Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices
  • Demonstrated knowledge of computer services including on-line searching, social media and reference resources and databases



Preferred Qualifications
Preferred Qualifications
  • Experience creating, conducting and/or participating in community training, programming and outreach preferred
  • Experience working with young adults

More...
Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine.  Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager.  The Library will consider such requests on a case by case basis, depending upon the Library’s operational needs, among other factors.  The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice.  Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library’s vaccination policy should contact hrservicecenter@nypl.org for instructions on how to submit the required information for the evaluation of their exemption request.

Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
  • Be Helpful to patrons and colleagues
  • Be Resourceful in solving problems 
  • Be Curious in all aspects of your work
Physical Duties
  • Lifting up to 15 lbs.
  • Sitting and standing for periods of time
  • Daily use of a computer

Physical Required?
No
Union/Non Union
Local 1930
Schedule
35 hours per week to be scheduled during regular branch hours

What New York Public Library employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

New York Public Library logo

About New York Public Library

Sourced by ZipRecruiter

The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations--including research and branch libraries--throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.

Industry

Libraries and archives

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1895

View All New York Public Library Jobs