Library Customer Service Assistant Jobs in Fort Mill, SC

The Library Assistant, under general supervision, provides basic paraprofessional library services in an assigned service area of responsibility to support daily library operations. Seeking an enthusiastic and creative individual to work part-time in the reference department of the Southwest Regional Library in Waxhaw. Part-time employees will be working approximately 20 hours per week and will include some evenings hours and Saturday hours. To do this job, you must possess strong customer engagement skills, a great sense of teamwork, and a passion for serving patrons. Our ideal candidate must be extremely tech savvy, possess strong interpersonal skills, and creativity. All positions in the reference department will be directly responsible for creating active and passive programming for adults, interacting with patrons, maintaining the collections, and assisting with technology.

Meets the needs of each patron by promptly and efficiently using the library's resources. Responds to the needs of coworkers in work unit. Helps maintain the collection. Answers telephone queries quickly and efficiently, referring callers to the appropriate library department. Maintains knowledge of library policy and procedure. Reports any unsafe or threatening condition to library security personnel, administration, or proper authorities. Attends staff development programs. Possesses basic knowledge of library's electronic and physical resources. Helps advocate for the library and its services in both internal and external settings. Accepts changes in hours or assigned tasks as needed to provide excellent public service; adheres to assigned schedule with regular and dependable attendance. Reference Services Effectively and courteously helps patrons select and locate materials and answers basic to intermediate inquiries using online resources and the reference and general collections. Offers suggestions and advice to patrons concerning individual reading preferences, services and programs, and how to use the library. Assists patrons with the basic use and navigation of computing resources; efficiently and accurately uses office and computer equipment. Responsible for ensuring that items are shelved daily and materials are kept in order and accessible to patrons and library staff. Additionally, shelves are to be read for accuracy of placement and kept neat and inviting. Knowledge of and ability to speak to programs and services the library has to offer. Assists staff in carrying out programs, services and outreach activities. Accurately records statistics.

Minimum qualifications: Library Assistant ($17.36 - $26.04 Hourly): Requires an Associate's Degree and one (1) year of experience of customer service; or equivalent combination of education and experience. Library Associate ($17.92- $26.88 Hourly) Requires a Bachelor's Degree and one (1) year of customer service experience; or equivalent combination of education and experience. Library Specialist ($21.92 - $32.89 Hourly) Requires a Bachelor's Degree and two (2) years of experience in customer service; or equivalent combination of education and experience. This position may be subject to a fingerprint background check. Per NC General Statute 153A-94.2(b), applicants for a position of employment required to work with children in any capacity will be required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record.

Must be physically able to operate a variety of machinery and equipment including computers, printers, telephones, pagers, cash registers, book chargers, copiers, answering machines, fax machines, etc. Must be able to exert up to 50 pounds of force occasionally, 30 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Employees assigned to homebound must be physically able to drive a motor vehicle. Work is performed in a safe and secure work environment that may periodically have unpredicted requirements or demands.