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Library Customer Service Assistant Jobs in Columbia, SC

Sherwin-Williams

Customer Service Specialist

Columbia, SC · On-site

$14 - $18.25/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Columbia, SC

Library Customer Service Assistant information

See Columbia, SC salary details

$10

$18

$26

How much do library customer service assistant jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for library customer service assistant in Columbia, SC is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.11 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Columbia, SC?

For Library Customer Service Assistant jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Columbia, SC look for?

The top searched job categories for Library Customer Service Assistant jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Library Customer Service Assistant jobs?

Cities near Columbia, SC with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,533 per year, or $18.5 per hour.

PT Edgewood Safety Associate

Columbia, SC • On-site

Richland Library
Libraries and Archives • 201 - 500 employees
Learn more about Richland Libraryexternal

$17.25/hr

Part-time

Re-posted 26 days ago

Job description

Richland Library is seeking to hire a Part-Time Safety Associate for our Edgewood location.
Sample Duties:
  • Applies the Library's customer engagement standards by demonstrating characteristics of being enthusiastic, outgoing, and strongly customer-service oriented
  • Learns and consistently exhibits Richland Library's brand promises in all interactions with customers and colleagues; provides outstanding customer service to all internal and external customers; successfully ascertains and meets the individualized needs of each customer
  • Engages, encourages, and assists diverse customers in all areas of the Library in a welcoming, professional, and respectful manner
  • Patrols all interior rooms and exterior grounds to protect premises, property, and equipment; moves constantly and quickly between areas which includes all areas of the main library, and all exterior areas controlled by library (i.e., parking areas, walks, plazas, landscaping, and vehicles)
  • Observes all unusual activities and behaviors on library property, and responds appropriately which involves decision-making, judgment, and knowledge of the Library's policies and procedures
  • Responds to fire and burglar alarms after hours, when informed by alarm company, police, or supervisor, which requires being immediately available, with reliable transportation to the necessary locations
  • Assists customers and staff in emergency situations relating to security and safety; assists with administering emergency CPR/First Aid to staff and customers
  • Follows organizational, County, public health and safety guidelines and protocols; performs job functions in a safe manner and reports all safety hazards per established policies and procedures
    Interprets, communicates, and enforces library policies, procedures, and rules to customers, security workers, and other staff
  • Communicates information related to safety, security, and library-general information
  • Deals effectively and appropriately with disorderly customers whenever necessary, including, as needed: effectively correcting them, removing them, preventing harm to property or persons, and notifying law enforcement as appropriate
  • Maintains appropriate security reports and records
  • Maintains physical cleanliness, neatness, orderliness, and safety of exterior grounds and exterior areas which includes actively collecting and removing trash, damage, and unsightly appearance in such areas
  • Attends and participates in committee, staff, and professional group meetings; stays abreast of new trends and best practices
  • Provides security to other Library locations and special events, as needed
  • May be required to attend evening and/or weekend meetings and events based on organizational responsibilities and/or requirements
  • May assist with monitoring and administering staff parking
  • May assist library staff in limited aspects of their job duties, as needed
  • May locate certain customers and relay messages from outside callers, within appropriate guidelines
Requirements:
High School diploma or GED; one (1) year of directly-related experience in security and/or law enforcement; or an equivalent combination of education, certification, training, and/or experience.
Certifications and Licenses:
May be required to possess and maintain a valid State of South Carolina Driver's License and the ability to drive a Library owned vehicle per established policies, procedures, and safety guidelines
Location, Salary & Hours:
Where: Richland Library Edgewood, 2101 Oak Street, Columbia, SC 29204
Salary: $17.25 per hour
Hours: 20 hours per week to include rotating weekends:
Week A: Monday - Thursday 5:00 pm - 8:00 pm; Saturday 9:00 am - 6:00 pm
Week B: Monday - Thursday 5:00 pm - 8:00 pm; Friday 9:00 am - 6:00 pm
Job Role & Level: A2; Pay Grade & Salary Band: 2; FLSA Status: Non-Exempt
Deadline: Open Until filled. Applicants will be notified by email once the position is filled.
No phone calls and/or in person inquiries regarding status of applications. Applicants selected for interview will be contacted by phone. All other applicants will be notified via email when position is filled.
Why the Richland Library?
Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state-of-the-art technology, a great variety of literary and cultural programs and 13 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike.
The Richland Library is an award-winning, forward-thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfill our mission to help our customers learn, create and share.
We are guided by our shared Vision: "to enhance the quality of life for our entire community"; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.
We are an equal opportunity employer; we consider all qualified candidates without regards to race, color, sex (to include pregnancy, childbirth, and all related medical conditions), religion or belief, gender identity, sexual orientation, national origin, age, genetic information, disability, military or veteran status, marital status, or any basis prohibited by federal, state or local law. The Library also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. Please indicate if you need assistance completing any forms or to otherwise participate in the application process.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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