Library Customer Service Assistant Jobs in Nevada

Nevada State University invites applications for the position of Student Worker - Library Assistant II. The University Library is a network of services, spaces, and expertise dedicated to leveraging evidence-based practices to create exemplary learning experiences. The Library Assistant II position supports this mission by facilitating the use of library resources, technologies, and services for students, faculty, and staff, and actively contributing to the advancement of library workflows and programs. This role requires a significant level of autonomy, initiative, and responsibility.

Nevada State University, a four-year Minority Serving public institution with a statewide mission, is dedicated to excellence in teaching and learning and committed to the advancement of a diverse and largely underserved student population. Designated a Hispanic Serving (HSI) and Asian American Native American Pacific Islander Institution (AANAPI), Nevada State is a university where teaching and student support are valued above all else.

Nevada State University continues to grow as an institution of higher education. In Fall 2025, the enrollment surpassed 8,400, with 8,287 undergraduate students and 117 graduate students. A majority of our students are first generation, racial/ethnic minorities, parents, and/or returning students, of which 48% are Hispanic, 10% are Asian/Pacific Islander, 10% are Black/African American, and 22% are White.

We celebrate the storied backgrounds of our campus community. We operate with a shared commitment to represent and serve the diverse population of Nevada and to encourage the exchange of ideas that respects and honors the lived experiences of our students, staff, and faculty. We foster a culture of inclusive excellence so our members can live authentically, fully engage, and flourish. In order to strengthen the university and progress its mission, the university dedicates itself to intentional and ongoing reflection to meeting the evolving needs of Nevada State University, the surrounding communities, and the State of Nevada.

We seek applicants who are passionate about working with this promising student population and collaborating with faculty and staff across departments to make a lasting impact in developing our institution and our community.

We encourage you to highlight your background in fostering an inclusive campus culture and supporting the success of students who are historically underrepresented in higher education.

• Completes specialized training and uses multiple library systems to accurately perform circulation and service desk functions.
• Trains, mentors, and supports new library student workers.
• Independently staffs the library service desk and provides advanced customer service support to patrons.
• Processes incoming and outgoing interlibrary loan materials using an interlibrary loan management system.
• Applies judgment and enforces library policies and procedures to resolve routine to moderately complex service issues.
• Collaborates with library faculty and staff to improve service workflows and the patron experience.
• Demonstrates initiative in managing service demands during busy periods.
• Independently prioritizes and completes assigned projects and makes decisions regarding work assignments as needed.
• Participates in library assessment processes that involve research, testing, and evaluation.
• Maintains a high level of professionalism at all times.

• Provides tier 1 technology, phone, online and walk-in support for Nevada State University students, faculty, and staff including:
• Ticket creation
• Basic troubleshooting, training, and configuration issues related to hardware, software and campus network services
• Basic database troubleshooting

• Collaborates with library faculty and staff to design, create, and promote outreach and programming materials.
• Assists with the development of outreach programming, events, and workshops.
• Represents the library at campus events by tabling and engaging with the campus community to promote library services and resources.

• Employs research techniques and data interpretation to help patrons identify and evaluate information resources.
• Assists in the creation of research guides, tutorials, or instructional materials related to library services and research skills.
• Assesses patron research needs and makes informed decisions about when to refer users to librarian consultations.
• Communicates library research practices, tools, and policies clearly and accurately to patrons.

• Must be in good academic standing and maintain a GPA of 2.0 or higher.
• Must be enrolled as a degree seeking student with a minimum of 6 credits in the current or upcoming semester at Nevada State.
• Eligibility to work in the United States without sponsorship (Nevada State does not sponsor employment-related visas).
• Customer service experience, and/or proven ability to work with the public.
• Ability to work evenings and/or weekends.
• Ability to follow oral and written instructions, learn and apply procedures.
• Ability to work independently and manage multiple duties.
• Ability to operate and troubleshoot standard office machines such as personal computers, scanners, fax machines, copiers, shredders, and calculators.
• Proficient in MS Office (Word, Excel, PowerPoint) and Canvas/WebCampus.

Please note: Applicants must meet the posted minimum qualifications at the time of application in order to be considered for the position.

• Excellent communication skills and a professional demeanor.
• A minimum of one (1) year customer service experience and/or experience in the hospitality or retail sector.
• Ability to work independently with minimal supervision and take initiative in generating ideas to enhance library services.

Student employees can work up to 19.5 hours per week.

$14.00 per hour.