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Library Customer Service Assistant Jobs in Nevada

City of Carson, NV

Library Assistant

Carson City, NV · On-site

$51K - $72K/yr

AND two (2) years of library customer service/support experience; OR an equivalent combination of ... education, training and experience as determined by Human Resources. REQUIRED CERTIFICATES ...

Douglas County, NV

Library Technician

Minden, NV · On-site

$23.79/hr

Primary Objectives Performs intermediate work providing customer service and technical support to ... Trains staff and volunteers to assist in providing services/programs. * Assists in technical ...

Douglas County (NV)

Library Technician

Minden, NV

$23.79/hr

Primary Objectives Performs intermediate work providing customer service and technical support to ... Trains staff and volunteers to assist in providing services/programs. Assists in technical services ...

Denny's

Service Assistant

Searchlight, NV · On-site

$14.25 - $18.75/hr

- Service Assistant Report To: General Manager, Manager Job Summary Maintains entire interior and ... Front and back of the house are clean, organized and stocked at all times to ensure timely customer ...

U.S.VETS

Veteran Service Assistant

Las Vegas, NV · On-site

$16.86 - $18.76/hr

Veteran Service Assistant -- Las Vegas, NV | Full-Time | Non-Exempt $16.86-$18.76 Start with ... Experience working with people (customer service, hospitality, caregiving, etc.) preferred * Strong ...

Mittera Group Inc

Client Services Assistant

Reno, NV

$17.25 - $23.75/hr

The Client Service Assistant serves as a liaison between our customer service department and the various areas of expertise across our company. Essential Duties and Responsibilities Learn about and ...

Mittera Group

Client Services Assistant

Reno, NV · On-site

$17.25 - $23.75/hr

The Client Service Assistant serves as a liaison between our customer service department and the various areas of expertise across our company. Essential Duties and Responsibilities • Learn about ...

Mittera

Client Services Assistant

Reno, NV · On-site

$17.25 - $23.75/hr

The Client Service Assistant serves as a liaison between our customer service department and the various areas of expertise across our company. Essential Duties and Responsibilities • Learn about ...

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Library Customer Service Assistant information

See Nevada salary details

$11

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$28

How much do library customer service assistant jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for library customer service assistant in Nevada is $20.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Nevada? For Library Customer Service Assistant jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Nevada look for? The top searched job categories for Library Customer Service Assistant jobs in Nevada are:
What cities in Nevada are hiring for Library Customer Service Assistant jobs? Cities in Nevada with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Nevada as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,414 per year, or $20.4 per hour.

Customer Service Coordinator-WHL

Henderson Libraries

Henderson, NV • On-site

$72K - $111K/yr

Full-time

Posted 19 days ago

Job description

Description
Responsible for planning, organizing, staffing, supervising and evaluating all aspects of the Customer Service Department. Ensures the goals, policies, and vision of Henderson Libraries is implemented by staff.
Supervision Received and Exercised
  • Receives guidance and direction from Customer Service Director or administration.
  • Exercises direct supervision over department staff and volunteers. Will be designated as Person in Charge.

Essential and Marginal Functions
Essential and marginal functions and responsibilities may include, but are not limited to the following:
Essential Functions:
  • Assigns duties and follows up to ensure completion; prepares schedules for departmental staff, including public service desk schedules and volunteer schedules; hires, trains, and supervises all departmental staff and volunteers; performs regular staff evaluations, both written formal and informal; approves timesheets; trains new staff in departmental procedures and resources.
  • Provides excellent library customer service by assisting with circulation, ready reference, readers' advisory, library downloadable content, computer assistance, and general library service and information questions.
  • Works at public services desks as assigned; assists customers in locating materials and sources of information; instructs customers in library usage.
  • Instructs and assists library customers in use of technology, devices, electronic resources and other library materials and computer programs; troubleshoots and maintains various pieces of equipment; monitors public computers.
  • Communicates management decisions, policies, changes/corrections to programs or processes to assigned staff.
  • Checks library materials in and out; renews items; registers customers for library accounts; collects fines and paid items; processes refunds in an automated library environment.
  • Responsible for point of sale software functions, weekly deposits, and daily counting of cash drawers.
  • Applies and interprets policies for staff and library customers.
  • Enforces bills and handles dissatisfied or difficult customers.
  • Interprets policies, procedures, and administrative rules and regulations to customer services staff and library customers; investigates complaints and problems and recommends corrective action to resolve complaints or problems.
  • Coordinates the provision of customer services with customer services staff and performs services in person, by telephone, by mail and electronically.
  • Actively pursues knowledge of customer needs and responds to them; helps provide customer feedback to library leadership.
  • Prepares reports and develops recommendations for upper management concerning all aspects of the Customer Service Department, including staffing assessment; recommends corrective action to resolve conflicts/problems.
  • Serves as Person in Charge.
  • Supervises opening and closing procedures; verifies cash drawer balances.
  • Prepares information and data for statistical reports; collects statistics and maintains a variety of statistical records.
  • Informs library customers of library policy and interprets and negotiates solutions, as required.
  • Attends management level meetings; works with all departments to plan library services, procedures and customer needs.
  • Conducts departmental meetings; works with staff to resolve issues and implement procedures.

Marginal Functions:
  • Resolves problems with materials such as mismatched items, damaged materials, and missing pieces.
  • Receives and processes courier items or bins; collects materials from book drop.
  • Enters, modifies, and deletes data in library material and customer accounts.
  • Responsible for the preparation of manuals and procedures.
  • Consults on automated program issues and assists testing these and upgrades in an automated test environment.
  • Maintains orderly appearance of work area and library premises.
  • Maintains supplies and forms; requests replacements.
  • Performs database cleanups.
  • Processes funds from pay for print station.
  • Sorts and shelves library materials, checks for needed materials on shelves and maintain order of shelves; processes and repairs library materials.
  • May participate in committee service and special events.
  • Promotes library services and programs.
  • Performs related duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Knowledge, Skills, and Abilities
Knowledge of:
  • Principles, practices, and procedures of supervision, training, and personnel management.
  • Pertinent federal, state, and local policies, procedures, laws, and regulations.
  • Principles, practices, and procedures of public library circulation activities in an automated library environment.
  • Principles of intellectual freedom and the Library Bill of Rights.
  • Best practices in customer service.
  • Principles and practices of budget preparation and administration.
  • Principles and practice of library cataloging and classification.
  • Advanced methods and techniques of modern public library services.
  • Standard library reference tools, the library collection, and resources.
  • Principles and procedures of record keeping and reporting.
  • Knowledge of library computer software and equipment.
  • Modern office methods, practices and procedures.

Skill in:
  • Keyboarding at a level necessary for successful job performance.
  • Computer applications such as word processing, spreadsheets, presentation and databases.

Ability to:
  • Demonstrate excellent customer service.
  • Organize, direct and implement all activities of a Customer Service Department.
  • Select, supervise, train, motivate and evaluate assigned staff and volunteers.
  • Schedule staff efficiently to best serve the needs of the district.
  • Perform administrative and supervisory work involving the use of independent judgment and personal initiative.
  • Assist in preparing and administering a budget.
  • Analyze services or delivery needs and recommend changes and improvements.
  • Make sound decisions based on research and analysis.
  • Analyze situations carefully and adopt effective courses of action.
  • Interpret and apply applicable federal, state, and local policies, procedures, laws and regulations.
  • Manage programs and projects, including planning, budgeting, administering, and coordinating.
  • Learn various library computer procedures, specialized software applications, and operate library computer equipment.
  • Instruct library customers and volunteers how to use library services, products and equipment.
  • Work with the public and staff effectively and efficiently, including handling difficult or dissatisfied people.
  • Communicate effectively in English, both verbally and in writing.
  • Sort and file alpha-numerically and perform basic math computations.
  • Work a varied schedule, which may change periodically, including evenings and weekends; may work in other departments or libraries as needed.
  • Work well with a wide variety of people and adapt to changes within the organization as they may occur.
  • Use initiative and judgment in a wide variety of situations.
  • Work under pressure in a busy atmosphere.

Work Environment and Physical Demands
  • Public desk service in a central area with a high volume of public contact, handling multiple tasks with frequent interruptions.
  • Normal physical activity including standing or sitting for extended periods, walking, bending, lifting up to 50 pounds, and pushing/pulling up to 150 pounds, upon occasion.
  • Keyboarding and working at a computer monitor required.
  • Phone usage, reading, speaking, and listening required.
  • Interaction with library customers and staff may include stressful situations related to enforcing library polices or resolving problems.

Requirements
  • Bachelor's Degree and three (3) years of increasingly responsible library experience OR two (2) years of college level course work (40 college credits) and six (6) years of increasingly responsible library experience required.
  • Work experience must include two (2) years of supervisory experience. Supervisory experience can include leading committees/projects or supervising volunteers.

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