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Library Customer Service Assistant Jobs in Massachusetts

Town of Andover, NA

Library Aide - Makerspace

Andover, MA · On-site

$17/hr

... customer service. Responsibilities * Assist patrons with their project from initial concept to ... Explain library policies * Identify problem situations and seek help where appropriate to resolve ...

Town of Andover, NA

Library Aide - Makerspace

Andover, MA · On-site

$17/hr

... customer service. Responsibilities * Assist patrons with their project from initial concept to ... Explain library policies * Identify problem situations and seek help where appropriate to resolve ...

Town Of Andover

Library Aide - Makerspace

Andover, MA · On-site

$14.25 - $17/hr

... customer service. Responsibilities * Assist patrons with their project from initial concept to ... Explain library policies * Identify problem situations and seek help where appropriate to resolve ...

Town of Foxborough (MA)

$15.50/hr

Position Description The Boyden Library is seeking applicants for two part-time, non-benefit ... At least one year of customer service experience or volunteer service.

Tesla

Service Assistant

Peabody, MA · On-site

$16.75 - $22.25/hr

We are seeking professional customer service experience and excellent verbal and written communication skills. If you are interested in contributing to an amazing customer experience, we want you to ...

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Library Customer Service Assistant information

See Massachusetts salary details

$12

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How much do library customer service assistant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for library customer service assistant in Massachusetts is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.95 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Massachusetts?

For Library Customer Service Assistant jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Massachusetts look for?

The top searched job categories for Library Customer Service Assistant jobs in Massachusetts are:

What cities in Massachusetts are hiring for Library Customer Service Assistant jobs?

Cities in Massachusetts with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,489 per year, or $21.9 per hour.

Library Aide - Makerspace

Town of Andover, NA

Andover, MA • On-site

$17/hr

Other

Posted 18 days ago

Job description

Salary: $17.00 Hourly
Location : Town of Andover, Andover, MA
Job Type: Part Time No Benefits
Job Number: T26109
Department: Library
Opening Date: 07/29/2026
Closing Date: 8/21/2026 11:59 PM Eastern
Minimum Hours per Week: 4
Description
Under supervision of a Department Coordinator, assist patrons using the makerspace and provide outstanding customer service.
Responsibilities
  • Assist patrons with their project from initial concept to final product
  • Train patrons on all makerspace equipment, including all safety procedures
  • Operate, maintain, calibrate, clean & troubleshoot makerspace equipment
  • Track consumables & request more when appropriate
  • Schedule equipment reservations for patrons
  • Give tours of the makerspace
  • Explain library policies
  • Identify problem situations and seek help where appropriate to resolve the problem
  • Perform related duties as required
Qualifications
Skills, Knowledge and Abilities
  • Proficiency with various hardware & software such as 3D printers, cutters, poster printer
  • Excellent communication and customer service skills
  • Excellent computer skills
  • Strong interest in DIY making
  • Ability to work independently
  • Commitment to doing all work through a lens of diversity, equity, inclusion, and anti-racism
Education and Experience
High school diploma
Supplemental Information
PHYSICAL ELEMENTS
  • Sustained periods of standing
  • Regular use of computer keyboard and equipment with intricate parts requiring eye-hand coordination and finger dexterity
  • Practice proper safety procedures with potentially dangerous equipment
  • Ability to lift and move equipment weighing 30 lbs.
  • Duties performed in an extremely busy and comparatively noisy library environment
  • Regular schedule includes late afternoons, evening, and weekend hours

The Town of Andover is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply. The Town is committed to advancing its workforce culture of antiracism, diversity, equity, and inclusion.

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