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Library Customer Service Assistant Jobs in Massachusetts

Berklee

Performance Library Student Assistant

Boston, MA · On-site

$17.51/hr

The Performance Library Assistant is a member of the Instrumental Studies department at the ... Good customer service skills as well as verbal and written communication skills * Ability to handle ...

Town Of Sharon

Substitute Library Assistant

Sharon, MA · On-site

$24.80/hr

The Substitute Library Assistant supports circulation services, including: * Checking items in and ... Candidates should have experience working with the public in a customer-service setting; library ...

Berklee

Student Library Assistant

Boston, MA · On-site

$16.97/hr

Student Library Assistants may work on special projects. Job duties and responsibilities ... Must be able to provide professional customer service to students, staff, and faculty. * SLA must ...

Town of Sharon

Substitute Library Assistant

Sharon, MA

$24.80/hr

The Substitute Library Assistant supports circulation services, including: * Checking items in and ... Candidates should have experience working with the public in a customer-service setting; library ...

Town of Foxborough, MA

Library Page

Foxboro, MA · On-site

$15.50/hr

Library Opening Date: 08/14/2026 Closing Date: 8/28/2026 11:59 PM Eastern Bargaining Unit: N/A ... Yes * No 02 Do you have at least one year of customer service experience or volunteer service?

New

Town of Foxborough, MA

Library Page

Foxboro, MA · On-site

$15.50/hr

Library Opening Date: 08/14/2026 Closing Date: 8/28/2026 11:59 PM Eastern Bargaining Unit: N/A ... Yes * No 02 Do you have at least one year of customer service experience or volunteer service?

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Library Customer Service Assistant information

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$12

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How much do library customer service assistant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for library customer service assistant in Massachusetts is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.95 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Massachusetts?

For Library Customer Service Assistant jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Massachusetts look for?

The top searched job categories for Library Customer Service Assistant jobs in Massachusetts are:

What cities in Massachusetts are hiring for Library Customer Service Assistant jobs?

Cities in Massachusetts with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,489 per year, or $21.9 per hour.

LIBRARY PAGE - CIRCULATION

City of Worcester, MA

Worcester, MA • On-site

$15/hr

Other

Re-posted 22 days ago

Job description

LIBRARY PAGE - CIRCULATION
WORCESTER PUBLIC LIBRARY
CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for the position of Library Page for the Worcester Public Library. This is a part-time position, assisting staff in the Circulation Services Division of the Main Branch location. The incumbent will possess great organizational skills, have a strong sense of attention to detail, and be motivated and excited to work in a busy public library setting. The ideal person in this position will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community. Must work at least 12 hours weekly. The schedule will include evening and weekend assignments and working at other locations.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
  • Sort, shelve, and shift library materials.
  • Read shelves and organize them into their proper sequence.
  • May assist with filing, photocopying, preparing materials for public use etc.
  • Interpret library services and policies to patrons in a clear and courteous manner.
  • Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Actively participate in staff development and training opportunities.
  • Work at various locations within the library system.
  • Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Demonstrate proficiency in current and emerging library technologies.
  • Strong commitment to consistent excellent customer service and outstanding public service for all patrons in a diverse, multicultural, and urban environment.
  • Excellent interpersonal, written, and verbal communication skills.
  • Excellent organizational skills.
  • Ability to plan and prioritize work effectively and ability to multi-task.
  • Ability to maintain professionalism under all circumstances.
  • Ability to embrace opportunities to learn in a fast-paced changing environment.
  • Ability to learn and use library technologies.
  • Ability to work independently and as part of a team.
  • Ability to create positive working relationships with a diverse staff.
  • Ability to work collaboratively and communicate with staff about concepts, ideas, and requirements at all levels.
  • Ability to maintain confidentiality.
  • Regular onsite attendance is required.
MINIMUM REQUIREMENTS:
  • Prior experience with community public service work and/or data entry experience.
  • Ability to successfully pass CORI/SORI.
  • Reliable transportation to travel between required locations.
  • Applicants must be at least 14 years of age. If under the age of 18, they must be able to obtain a valid Work Permit.
PREFERRED QUALIFICATIONS:
  • One year of community public service work, such as library, bookstore, or equivalent.
  • Specific courses that have hands-on experience may be substituted for work experience.
  • One year of customer service

SALARY: $15.00 hourly, part-time, and non-benefitted.
The Worcester Public Library makes every effort to support ALA's "Core Competences of Librarianship" http://www.ala.org/educationcareers/careers/corecomp as approved and adopted as policy by the ALA Council, January 27th, 2009, and, as an Affirmative Action/Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community.
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JULY 10, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov .
For a full job description please visit: www.mywpl.org/jobs-wpl

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