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Library Customer Service Assistant Jobs in Illinois

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Library Customer Service Assistant information

See Illinois salary details

$11

$19

$27

How much do library customer service assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for library customer service assistant in Illinois is $19.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.12 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Illinois? For Library Customer Service Assistant jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Illinois look for? The top searched job categories for Library Customer Service Assistant jobs in Illinois are:
What cities in Illinois are hiring for Library Customer Service Assistant jobs? Cities in Illinois with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you

Children's Services Associate - 95th Street Library

Naperville Public Library

Naperville, IL • On-site

$21.30/hr

Part-time

Retirement, PTO

Posted 20 days ago

Job description

POSITION SUMMARY
The Children's Services Associate provides reference and Readers' Advisory services to Library customers, assists Library customers in the use of digital and print resources, plans, and conducts programs, assists librarians with collection management, and provide support services to the Children's Services department.
RESPONSIBILITIES
  • Utilizes and accesses information using a broad spectrum of resources, including print, electronic and online resources.
  • Explains, demonstrates, and assists users in using print and electronic resources, including computer online databases, websites, and downloadable materials.
  • Provides reference and Reader's Advisory assistance for customers, including topical research and material location.
  • Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.
  • Maintains current knowledge of new materials, services, relevant technology, and library trends.
  • Plans and conducts programs for children; includes developing and implementing new concepts and themes.
  • Maintains organization of the collections for the library. Assembles and arranges displays of public information, bulletin boards, books, and other library materials.
  • Assists Children's Services Librarians with collection management following established guidelines.
  • Prepares reports and statistics for management review as requested.
  • Proactively participates in outreach activities and events with Library partners.
  • Works with volunteers to assign and review completed tasks.
  • Troubleshoots and resolves minor computer hardware and software issues.
  • Attends professional development opportunities.
  • Performs other related duties and special projects as assigned.

KNOWLEDGE/SKILLS/ABILITIES
  • Proficient in relevant computer software programs including Microsoft Office and Outlook.
  • Uses relevant computer software to access information, answer questions, and perform daily tasks. Familiar with the use of database applications.
  • Demonstrates exceptional customer service, providing quality assistance to vendors, customers, and staff.
  • Ability to effectively provide reference assistance and instruction services.
  • Demonstrates strong verbal and written communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and background.
  • Ability to successfully lead programs and give presentations.
  • Uses problem solving skills in determining priorities, finding timely solutions to departmental or system-wide issues.
  • Service oriented with the ability to establish and maintain effective relationships with staff and the public.
  • Successfully supports and/or collaborates on projects and programs with staff members.
  • Demonstrates willingness to learn the developmental stages of children and enjoys working with children.
  • Takes responsibility for consistent completion and follow-up on all tasks.
  • Responsive to change and demonstrates adaptability.
  • Maintains a positive approach while doing daily tasks and when faced with adversity.
  • Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

EDUCATION/EXPERIENCE/QUALIFICATIONS
  • Bachelor's degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.
  • Bilingual proficiency a plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT
  • Communicate with staff and customers in person, via email, and over the phone.
  • May require either being in a stationary position or moving about for prolonged periods.
  • Moves equipment or library materials weighing up to 35 lbs.
  • Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.

DETAILS
The benefits of this position at the Naperville Public Library include:
  • Annual Vacation Accrual: 2 weeks per year.
  • Holidays: 7 days per year.
  • Annual Sick Accrual: 12 days per year.
  • Up to 5 Personal Days per calendar year prorated based on the hiring date.
  • Illinois Municipal Retirement Fund (Pension Plan).
  • 12 weeks paid parental leave.
  • Training and development opportunities.

*WORK SCHEDULE
Monday 5 - 9 p.m.
Tuesday OFF
Wednesday 9 a.m. - 1 p.m.
Thursday 8:30 a.m. - 5 p.m.
Friday OFF
Rotating weekends (Every 4 weeks).
Friday 5 - 9 p.m.
Saturday 9 a.m. - 1 p.m.
Sunday 12:30 - 9 p.m.
*Schedule may change
To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)

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