Library Circulation Assistant Jobs in Waltham, MA

The Town of Needham is seeking passionate, dedicated individuals to fill two (2) full time vacancies for the position of Library Circulation Assistant at the Needham Free Public Library. Under the direction of the Library Circulation Supervisor, this position provides direct patron services at the circulation desk for library card registration, borrowing/returning of materials, and assists with general patron questions. The ideal candidate will have exemplary customer service and communication skills, an interest in supporting and building a culture of inclusion for patrons of all ages, and a commitment to serve the Needham community.

It is an exciting time to join the Needham Free Public Library team! Our Strategic Plan and Annual Action Plans position the library to continue to meet the community's needs for years to come. In addition, our recent Library Space Utilization Study reimagines the library's interior space in four phases to enhance the work we do for our patrons and the community with our newly opened 4,000-square-foot Teen Room being the first phase. Along with diverse collections, plentiful programming, and great services, the Needham Free Public Library is on track to be the go-to place for new and current library workers.

#1 Circulation Assistant

Schedule: 37.5 hours / week

• Mondays: 12:30-9:00 p.m.
• Tuesdays and Wednesdays: 8:45 a.m.-5:15 p.m.
• Thursdays and Fridays: 9:00 a.m.-5:30 p.m.
• Every fourth Saturday with the Preceding Friday Off: 9:00 a.m.-5:00 p.m.

#2 Circulation Assistant

Schedule: 37.5 hours / week

• Mondays and Thursdays: 8:45 a.m.-5:15 p.m.
• Tuesdays: 12:30 p.m.-9:00 p.m.
• Wednesdays and Fridays: 9:00 a.m.-5:30 p.m.
• Every fourth Saturday with the Preceding Friday Off: 9:00 a.m.-5:00 p.m.

Applications will be accepted until 11:59 AM on September 8, 2026. CON # 27020 & 27021

• Performs circulation desk procedures and direct patron services, such as checking in and borrowing of materials, emptying book drop, retrieving mail, registering patrons for library cards, collecting monies, assisting with general questions, and explaining and enforcing library policies.
• Advise and assist patrons in selecting, locating, and utilizing library resource materials through knowledge of print materials, computerized catalog, electronic databases, and the Library of Things.
• Ensures the smooth daily operation of lending or borrowing materials via the Minuteman Library Network, Commonwealth Catalog, and OCLC by processing requests, managing reports, and maintaining holds shelves.
• Assists in collection maintenance including weeding, orderliness, moving materials, and helping with displays.
• Provides guidance and training to part-time library assistants and volunteers as required and answers questions in the absence of the Circulation Supervisor.
• Supports Library initiatives through cross-departmental work, community outreach efforts, and communication with vendors, organizations, and other Town departments.
• Creates a welcoming environment for all patrons by ensuring library policies and procedures are followed.

• Extensive technical or specialized training such as that which would be acquired by an Associates Degree or two years of technical or business school.
• One (1) to three (3) years relevant experience.
• Knowledge of general public library policies, procedures, and best practices.
• Ability to provide information and assistance effectively to patrons while ensuring high customer service standards.
• Skill in technology, including the application of office software and web applications in support of Departmental operations.
• Skill in effective verbal and written communication with internal and external stakeholders including patrons of all ages, Library staff, and other Town employees.

The Town of Needham is an Equal Opportunity Employer and is committed to fostering an inclusive and encouraging workplace. There shall be no discrimination on the basis of race, age, gender, national origin, disability, religion or belief, sexual orientation, marriage/civil partnership, pregnancy/maternity, veteran status, or any other protected class. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

For general employment inquiries, please contact us at personnel@needhamma.gov.

The Town of Needham will endeavor to provide reasonable accommodation to a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at tswanson@needhamma.gov.

As a Town of Needham employee, you are offered a rewarding career-opportunity serving the Needham community, a thriving and growing town of approximately 32,000 residents and a diverse commercial tax base. The municipality has a Representative Town Meeting form of government, with a five-member elected Select Board who appoints a Town Manager to serve as the Chief Executive Officer. Town departments include Public Works, Police, Fire, Library, Public Health, Park & Recreation, Aging Services, Youth and Family Services, Treasury, Tax collection, Tax assessing, Finance, IT, Human Resources and more!

The Town of Needham is a professionally run organization that is committed to creating an inclusive culture where employees can perform at the highest levels. Our employees are dedicated to their work and rely on each other as a team to ensure that Needham remains a place where engaged and committed people want to live, work and play.

The total offer will feature a comprehensive benefits package, which may include (depending on position):

• Competitive Compensation
• Flexible Work Options
• Early Release Fridays at 12:30 pm (position dependent)
• 12.5 Paid Holidays
• Generous Family and Medical Leave (employee group specific)
• Retirement Plan: Contributory Defined Benefit Pension Plan (mandatory participation)
• 457b Deferred Compensation Plan, Pre-tax or Roth with Employer Contribution Match (voluntary participation)
• Access to Rosemary Recreation Complex Pool during Summer months
• Access to Recycling and Solid Waste facility
• Free Library Card with Needham Free Public Library (part of the Minuteman Library Network)
• Employer-Sponsored Health Insurance
• Health Savings Account with an Eligible Health Insurance Plan
• Flexible Spending Account for Health Care and Dependent Care
• Dental and Vision Coverage
• Basic and Optional Life Insurance Coverage
• Paid Personal and Vacation Leave
• Employer Paid Non-Occupational Sick Leave
• Comprehensive Employee Assistance Program which includes mental health, financial education, legal referrals, and much more
• Employer-paid training opportunities, such as courses for municipal finance and leadership; conference or trade show attendance; paid memberships to professional organizations
• Tuition Assistance and Paid Professional Development Opportunities
• Qualified Employer for the Federal Public Service Student Loan Forgiveness Program
• Free Electric Vehicle (EV) Charging and Free Parking