Library Associate Jobs in Lubbock, TX (NOW HIRING)

Position Description
This paraprofessional position holds responsibilities that may involve supervision of a work unit and/or the undertaking of specialized work requiring a high level of expertise, such as cataloging or processing of manuscript collections. Independent judgment and a comprehensive knowledge of tasks are used to accomplish the mission of the unit. Work is performed under general supervision within established policies with latitude for independent judgment. Evaluation is based upon a review of completed work and overall results obtained.
Major/Essential Functions

• Works in service areas providing exceptional customer service. Answers incoming phone calls and triages where appropriate. Maintains inventory of reserve items. Collects and enters statistical information of transactions outside of ALMA
• Assists patrons with the reservation of Group Study Rooms. Issues TexShare cards, community eRaider accounts, community borrowers' cards, and guest WiFi to customers
• Serves as an escalation point to the Access Services Leadership Team for customer service questions. Refers customers to the relevant Libraries faculty and staff.
• Serves as an escalation point for safety and security concerns, including processing Lost & Found, performing security rounds, and opening/closing the building as needed. Notifies and follows up with the supervisor about safety and security concerns.
• Submits End of Shift, End of Day, and Incident Reports as needed; Submits Access Services Work Orders.
• Provides supplemental training for Student Assistants after initial training by SA Supervisor. Monitors student assistants' day-to-day activities, including monitoring student assistant schedule, and notifies SA Supervisor of issues or successes.
• Completes assigned projects within stacks management at the main library and remote storage facilities.
• Participates in writing and updating Access Services procedures and documentation.

Preferred Qualifications

• Previous library experience.
• Knowledge of Integrated Library Systems.
• Ability to effectively manage time.
• Previous experience dealing with difficult customers.

Required Qualifications
Bachelors' degree in related field and one year related experience; knowledge and competencies of Microsoft Office. Relevant specialized work experience may substitute for education on a year for year basis. Additional job related education may substitute for required experience on a year for year basis. Ability to learn and work with computer applications unique to libraries or archives.
About the Department and/or College
Texas Tech University Libraries serve as a vital partner with students and faculty in their learning endeavors. The University Libraries' system comprises: (1) University Library, (2) Southwest Collection/Special Collections Library, (3) Architecture Library, and (4) Peters Family Legacy Library within the Student Enrichment Center. The University Library is a patent and trademark depository and is one of two regional depositories for U.S. government documents in Texas. The central focus of the Texas Tech University Libraries is to make available 3.72 million physical volumes, electronic resources, special collections and archives, and to offer services to students and faculty that enable academic and research success.
Safety Information
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.
Knowledge, Skills, and Abilities

• Effective Interpersonal and problem-solving skills.
• Strong written and verbal communication skills.
• Flexibility in work assignments.
• Strong attention to detail and accuracy.
• Strong keyboard skills.
• Exceptional customer service skills.
• Demonstrated ability to work independently and with a mixed team.
• Demonstrated ability to think independently.