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Liability Claims Manager Jobs in Indiana (NOW HIRING)

This role manages claims involving bodily injury, property damage, product liability, contractual indemnity, additional insured issues, and other complex liability exposures. The Senior Claims ...

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Liability Claims Manager information

What does a liability claims manager do?

A Liability Claims Manager oversees the process of handling, investigating, and resolving liability insurance claims. They assess claims to determine the insurer’s liability, manage a team of claims adjusters, and ensure compliance with company policies and legal regulations. Their responsibilities also include negotiating settlements, maintaining accurate records, and communicating with clients, legal professionals, and other stakeholders. The goal is to ensure claims are processed efficiently while minimizing losses for the insurance company.

What are the key skills and qualifications needed to thrive as a liability claims manager?

To thrive as a Liability Claims Manager, you need expertise in insurance claims processes, risk assessment, and a bachelor's degree in a relevant field such as business or law. Familiarity with claims management software, regulatory compliance systems, and industry certifications like AIC or CPCU is often required. Strong negotiation, analytical thinking, and leadership skills help manage complex claims and guide teams effectively. These abilities are crucial for minimizing financial loss, ensuring regulatory compliance, and delivering fair, timely resolutions for all parties involved.

What are some common challenges faced by liability claims managers when handling complex cases?

Liability Claims Managers often encounter challenges such as interpreting ambiguous policy language, managing high volumes of claims, and coordinating with multiple stakeholders like legal counsel, clients, and adjusters. They must also stay current with evolving regulations and ensure thorough investigations to minimize risk for their organization. Effective communication, attention to detail, and strong negotiation skills are essential for navigating these complexities and reaching fair claim resolutions.

What is the difference between Liability Claims Manager vs Claims Adjuster?

AspectLiability Claims ManagerClaims Adjuster
CredentialsRelevant insurance certifications, managerial experienceInsurance licenses, claims handling certifications
Work EnvironmentOffice-based, managerial oversight, team coordinationField or office-based, investigating claims
Employer & Industry UsageInsurance companies, risk management firmsInsurance companies, third-party administrators

Liability Claims Managers oversee the claims process, manage teams, and develop strategies for handling liability claims. Claims Adjusters focus on investigating individual claims, assessing damages, and determining liability. While both roles require insurance knowledge and certifications, Claims Adjusters are more hands-on with claim investigation, whereas Liability Claims Managers handle broader management responsibilities within the claims department.

What are the most commonly searched types of Liability Claims jobs in Indiana?

The most popular types of Liability Claims jobs in Indiana are:

What cities in Indiana are hiring for Liability Claims Manager jobs?

Cities in Indiana with the most Liability Claims Manager job openings:

Infographic showing various Liability Claims Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Sr. Liability Claims Adjuster - Bodily Injury

Great West Casualty Company

Bloomington, IN • On-site

Full-time

Posted 13 days ago


Great West Casualty Company rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

121st of 311 rated insurance


Job description

Sr. Liability Claims Adjuster - Bodily Injury
Summary
As a Sr. Liability Claims Adjuster, with a focus on being a litigation specialist for the region, you will investigate, evaluate, negotiate, and resolve complex bodily injury and liability claims while delivering exceptional service to insureds and claimants. This role requires strong analytical, negotiation, and litigation management skills to effectively assess exposure, manage claim costs, and achieve fair and timely claim resolutions.
What You'll Do
  • Investigate bodily injury and property damage claims and determine coverage, liability, and exposure.
  • Establish and maintain appropriate claim reserves throughout the life of the claim.
  • Gather, analyze, and document claim facts, evidence, medical information, and damages.
  • Develop and execute claim resolution strategies, including settlement negotiations.
  • Manage claim activity and maintain timely file documentation and diary management.
  • Coordinate and supervise independent adjusters and other claim service providers.
  • Work closely with insureds, claimants, attorneys, and internal business partners throughout the claims process.
  • With a focus on being a litigation specialist, you will assign and manage defense counsel on litigated files and participate in mediations, settlement conferences, and trials as needed.
  • Identify subrogation opportunities and coordinate information related to physical damage claims.
  • Report risk trends and exposures to Safety and Underwriting.
  • Maintain required state adjuster licenses and stay current on applicable negligence laws, medical terminology, and industry developments.

What Makes You Successful
  • You are a skilled investigator who can quickly analyze facts, identify key issues, and determine liability exposure.
  • You have strong negotiation skills and can confidently work toward fair and cost-effective claim resolutions.
  • You communicate effectively with insureds, claimants, attorneys, medical providers, and business partners.
  • With the focus on being a litigation specialist, you thrive in handling complex and litigated files while balancing multiple priorities and deadlines.
  • You exercise sound judgment and make informed decisions in ambiguous or challenging situations.
  • You are highly organized, maintaining accurate documentation and proactive file management.
  • You build collaborative relationships with defense counsel, independent adjusters, and internal stakeholders.
  • You remain customer-focused while effectively managing risk and claim outcomes.
  • You are self-motivated, adaptable, and comfortable responding to urgent claim situations, including occasional travel.

Qualifications
Required
  • Bachelor's degree or equivalent combination of education and claims experience.
  • 5+ years of liability claims handling experience, including bodily injury claims.
  • Strong knowledge of liability investigations, coverage analysis, claim evaluation, and settlement negotiations.
  • Experience managing complex litigated claims and working with defense counsel.
  • Excellent analytical, communication, negotiation, and organizational skills.
  • Ability to obtain and maintain required state insurance adjuster licenses.
  • Ability to travel periodically, sometimes on short notice, for claim investigations, mediations, or trials.

Preferred
  • Commercial transportation or trucking claims experience.
  • 10+ years of liability claims handling experience.
  • Experience handling complex or high-exposure bodily injury claims.
  • Knowledge of negligence laws, medical terminology, and litigation practices. (to include first notice of lawsuits, in-person mediations, and in-person trial attendance).
  • Industry designations such as AIC, CPCU, SCLA, or other insurance-related certifications.
  • Multi-state claims handling experience.

Why Join Us
Join a team dedicated to delivering exceptional claims service while helping customers navigate complex liability situations. In this role, you'll have the opportunity to manage challenging bodily injury claims, collaborate with legal and industry professionals, and make a meaningful impact through fair, timely, and effective claim resolution.
Who We Are
At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.
We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or driving innovation, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward, one mile at a time.
To learn more about Great West and our office locations, please visit www.gwccnet.com.
Great West is an Equal Opportunity Employer.

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