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Level Two Computer Technician Jobs in Pennsylvania

NFI Industries

Level II Technician

Kutztown, PA · On-site

$34K - $44K/yr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...

NFI Industries

Level II Technician

Hazleton, PA · On-site

$37K - $47K/yr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...

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Level Two Computer Technician information

What is the difference between Level Two Computer Technician vs Level One Computer Technician?

AspectLevel Two Computer TechnicianLevel One Computer Technician
CertificationsCompTIA A+, Network+ (often required)CompTIA A+ (basic certification)
Work EnvironmentMore complex troubleshooting, hardware repairs, network supportBasic troubleshooting, hardware setup, software installation
Employer UsageIT support teams, service providers, corporate IT departmentsHelp desks, entry-level support roles, retail tech support

Level Two Computer Technicians typically handle more complex issues, requiring advanced certifications and experience, whereas Level One Technicians focus on basic support tasks. Both roles are essential in IT support hierarchies, with Level Two technicians often supervising or assisting Level One staff.

Is a level two computer technician in demand?

Level Two Computer Technicians are in steady demand due to their specialized skills in troubleshooting, hardware repair, and network support. They are often employed in IT support roles, service centers, and corporate environments, with demand driven by ongoing technology upgrades and cybersecurity needs.

What degree level qualifies one to be a Level Two Computer Technician?

A Level Two Computer Technician typically qualifies with a high school diploma or equivalent, though some employers prefer an associate's degree in computer science, information technology, or a related field. Relevant certifications such as CompTIA A+ or Network+ can also be important for demonstrating technical skills and experience.

What does a Level Two Computer Technician do?

A Level Two Computer Technician handles more complex hardware and software issues than entry-level technicians, including troubleshooting network problems, repairing servers, and configuring systems. They often work with diagnostic tools, perform system upgrades, and may assist in training or mentoring Level One technicians. Certification such as CompTIA A+ or Network+ is common for this role.

What are popular job titles related to Level Two Computer Technician jobs in Pennsylvania?

For Level Two Computer Technician jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Level Two Computer Technician jobs in Pennsylvania look for?

The top searched job categories for Level Two Computer Technician jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Level Two Computer Technician jobs?

Cities in Pennsylvania with the most Level Two Computer Technician job openings:

Level Two Computer Technician jobs near you
Infographic showing various Level Two Computer Technician job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 2% Contract, and 1% Nights. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution.

Level 2 Computer Technician - Systems Administrator

Pegasus Technologies

Malvern, PA • On-site

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Tier 2 IT Support Technician

Pegasus Technologies, LLC
Chester County, PA | Full-Time | Hybrid Field & Remote Support

Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team.

This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment.

Responsibilities

  • Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments
  • Troubleshoot escalated service tickets and resolve issues efficiently
  • Support and maintain Windows environments, Active Directory, and Microsoft 365
  • Assist with onboarding/offboarding users and device deployments
  • Work with firewalls, switches, wireless networking, and VPN connectivity
  • Participate in project work including migrations, upgrades, and infrastructure improvements
  • Document technical procedures, configurations, and resolutions
  • Communicate clearly and professionally with clients and internal team members
  • Escalate complex issues when appropriate while maintaining ownership of the client experience

Required Skills & Experience

  • 3+ years of IT support experience, preferably within an MSP environment
  • Strong knowledge of:
    • Windows 10/11
    • Windows Server
    • Microsoft 365
    • Active Directory
    • Networking fundamentals (DNS, DHCP, VLANs, VPNs)
  • Experience with remote monitoring and management (RMM) tools
  • Strong troubleshooting and customer service skills
  • Ability to prioritize and manage multiple tasks effectively
  • Excellent communication and documentation abilities

Preferred Qualifications

  • Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms
  • Knowledge of cybersecurity best practices
  • Experience supporting virtualization platforms such as Hyper-V or VMware
  • Microsoft or CompTIA certifications are a plus

What We Offer

  • Competitive salary based on experience
  • Health benefits
  • Paid time off and holidays
  • Ongoing technical training and career growth opportunities
  • Collaborative team environment
  • Exposure to a wide variety of technologies and industries

About Pegasus Technologies

Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients.

To apply, please submit your resume and a brief introduction explaining why you’d be a great fit for our team.