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Level 2 Technician Jobs (NOW HIRING)

Jms Technical Solutions

Level 2 Technician

Buffalo, NY · On-site

$50K - $60K/yr

The Level 2 Technician supports service improvement by identifying repeat issues, improving documentation, reinforcing technical standards, and helping the team deliver a more consistent and ...

TeamLogic IT

Level II Technician

Pingree Grove, IL · On-site

$41K - $50K/yr

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including ... Ensuring company safety and security standards are met. IT Technician II Requirements: * College ...

TeamLogic IT

Level II Technician

Yonkers, NY · On-site

$65K/yr

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including ... Ensuring company safety and security standards are met. IT Technician II Requirements: * College ...

TeamLogic IT

Level II Technician

Campbell, CA · On-site

$45/hr

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including ... Ensuring company safety and security standards are met. IT Technician II Requirements: * College ...

TeamLogic IT

Level II Technician

Cincinnati, OH · On-site

$50K - $65K/yr

Summary We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and ...

Buchheit Inc

Level II Technician

Scott City, MO · On-site

$21 - $28.50/hr

A Level 2 Technician is expected to be qualified to: * Perform DOT inspections and scheduled maintenance without supervision. * Perform tire services following industry and OSHA regulations.

TeamLogic IT

Level II Technician

Jacksonville, FL · On-site

$56K - $63K/yr

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including ... Ensuring company safety and security standards are met. IT Technician II Requirements: * College ...

NFI Industries

Level II Technician

Hazleton, PA · On-site

$37K - $47K/yr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance service on LP or electric equipment. Individual must be an expert in one of the two (LP or electrical ...

TeamLogic IT

Level II Technician

Staten Island, NY · On-site

$60K - $90K/yr

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including ... Ensuring company safety and security standards are met. IT Technician II Requirements: * College ...

Buchheit Inc

Level II Technician

Scott City, MO · On-site

$21 - $28.50/hr

A Level 2 Technician is expected to be qualified to: * Perform DOT inspections and scheduled maintenance without supervision. * Perform tire services following industry and OSHA regulations.

TeamLogic IT

Level II Technician

Durham, NC · On-site

$20/hr

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including ... Ensuring company safety and security standards are met. IT Technician II Requirements: * College ...

Buchheit Inc

Level II Technician

Scott City, MO · On-site

$21 - $28.50/hr

A Level 2 Technician is expected to be qualified to: * Perform DOT inspections and scheduled maintenance without supervision. * Perform tire services following industry and OSHA regulations.

NFI Industries

Level II Technician

Woolwich, NJ · On-site

$26.21 - $30.15/hr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance service on LP or electric equipment. Individual must be an expert in one of the two (LP or electrical ...

NFI Industries

Level II Technician

Smyrna, TN · On-site

$35K - $44K/yr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance service on LP or electric equipment. Individual must be an expert in one of the two (LP or electrical ...

TeamLogic IT

Level II Technician

Sarasota, FL · On-site

$45K - $65K/yr

... n II Responsibilities: * Provide technical support via phone, web portal, and email to ensure ... As a result, we are constantly providing our teams with the highest level of support, training and ...

Buchheit Inc

Level II Technician

Scott City, MO · On-site

$21 - $28.50/hr

A Level 2 Technician is expected to be qualified to: * Perform DOT inspections and scheduled maintenance without supervision. * Perform tire services following industry and OSHA regulations.

NFI Industries

Level II Technician

Columbus, OH · On-site

$36K - $46K/yr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance service on LP or electric equipment. Individual must be an expert in one of the two (LP or electrical ...

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Level 2 Technician information

See salary details

$27K

$40.2K

$56.5K

How much do level 2 technician jobs pay per year?

As of Aug 25, 2026, the average yearly pay for level 2 technician in the United States is $40,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $38,000.00 per year, depending on experience, location, and employer.

What is a Level 2 Technician?

A Level 2 Technician is a technical support professional who handles more complex issues than entry-level (Level 1) technicians. They are responsible for troubleshooting and resolving technical problems that require deeper expertise, often working with software, hardware, or network systems. Level 2 Technicians may also escalate particularly challenging issues to Level 3 support if needed. Their role often includes providing guidance to Level 1 technicians and ensuring customer issues are resolved efficiently.

What are the key skills and qualifications needed to thrive as a Level 2 Technician?

To thrive as a Level 2 Technician, you need a solid understanding of computer hardware, networking, troubleshooting, and typically a relevant certification such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Strong analytical thinking, clear communication, and customer service skills help you resolve technical issues efficiently and work effectively with users and team members. These capabilities are important to ensure timely problem resolution and maintain the reliability of IT systems within an organization.

What are some typical challenges faced by a Level 2 Technician, and how can they be addressed?

Level 2 Technicians often encounter complex technical issues that require advanced troubleshooting beyond basic support. One common challenge is efficiently diagnosing problems that may not have clear solutions or documentation. Collaborating with Level 1 support to gather detailed information and escalating to Level 3 when necessary are key strategies. Staying up-to-date with emerging technologies and participating in team knowledge-sharing sessions help Level 2 Technicians tackle new challenges confidently and efficiently.

What is the difference between Level 2 Technician vs Level 1 Technician?

AspectLevel 2 TechnicianLevel 1 Technician
CertificationsBasic technical certifications, such as CompTIA A+ or similarEntry-level certifications or on-the-job training
Work EnvironmentMore complex troubleshooting, on-site and remote supportBasic support tasks, assisting higher-level technicians
ResponsibilitiesDiagnosing and resolving technical issues, performing repairsAssisting with routine tasks, initial troubleshooting
Industry UsageIT, telecommunications, networkingIT, customer support, hardware maintenance

The main difference between a Level 2 Technician and a Level 1 Technician lies in their experience, certifications, and responsibilities. Level 2 Technicians handle more complex issues and require more advanced skills, while Level 1 Technicians focus on basic support and troubleshooting. Both roles are essential in technical support teams, with Level 2 Technicians often supervising or mentoring Level 1 staff.

More about Level 2 Technician jobs

What states have the most Level 2 Technician jobs?

States with the most job openings for Level 2 Technician jobs include:

What job categories do people searching Level 2 Technician jobs look for?

The top searched job categories for Level 2 Technician jobs are:

Level 2 Technician jobs near you
Infographic showing various Level 2 Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $40,199 per year, or $19.3 per hour.

Level 2 Technician

Jms Technical Solutions

Buffalo, NY • On-site

$50K - $60K/yr

Full-time

Posted 6 days ago

Job description

19th August, 2026
Our client, a managed services provider in Western New York, is seeking a Level 2 Technician to join their team!
This is a hybrid/full-time/direct-hire position
Salary based on experience: $50K-$60K
Position Summary
The Level 2 Technician is responsible for resolving advanced and escalated technical issues, supporting Level 1 technicians, and helping maintain consistent, high-quality service delivery across Managed Services. This role serves as the bridge between frontline support and higher-level technical resources, ensuring issues are investigated thoroughly, documented clearly, and escalated with the right technical context when needed.
This position requires broad technical capability across user support, workstations, Microsoft 365, modern IT, legacy infrastructure, networking, cybersecurity tools, applications, and customer environments. The Level 2 Technician supports service improvement by identifying repeat issues, improving documentation, reinforcing technical standards, and helping the team deliver a more consistent and dependable customer experience.
Key Responsibilities
Advanced Issue Resolution
  • Resolve advanced and escalated technical issues within scope.
  • Troubleshoot issues across users, workstations, Microsoft 365, applications, networking, security tools, remote access, printers, and customer environments.
  • Own assigned tickets through resolution, reassignment, or proper escalation.
  • Escalate issues with clear notes, findings, impact, and recommended next steps.
Repeat Incident Reduction
  • Identify patterns in recurring or escalated issues.
  • Communicate repeat problems, technical gaps, or process concerns to the Service Delivery Manager or appropriate technical owner.
  • Support prevention by documenting known fixes and recommending training, SOP, or standards updates when needed.
Technical Documentation Improvement
  • Maintain clear, useful ticket notes in ConnectWise Manage.
  • Update IT Glue when documentation is missing, outdated, or inaccurate.
  • Document resolution details, known fixes, and customer-specific information that help future technicians resolve issues more efficiently.
Technical Standards Reinforcement
  • Follow CTS technical standards when resolving issues.
  • Identify customer environments, tools, configurations, or processes that do not align with CTS expectations.
  • Escalate standards gaps, unsupported workarounds, or technical risks before they become larger service issues.

Autonomy & Decision Boundaries
  • The Level 2 Technician is expected to resolve issues independently within their defined scope, follow CTS technical standards, and escalate when work exceeds their authority, risk level, or technical responsibility. This includes escalating security concerns, major customer-impacting issues, unsupported workarounds, and changes that may affect multiple users, systems, or environments.

Technical & Professional Competencies
  • Microsoft 365: Understands how identity, access, permissions, and sign-in behavior impact the user experience and can escalate complex tenant, security, or policy issues with clear technical context.
  • Modern Cloud & Endpoint Management: Understands how device management, cloud access, endpoint compliance, and remote work tools impact the user experience and can escalate complex configuration, architecture, or policy issues with clear technical context.
  • Legacy Infrastructure: Understands how traditional infrastructure, identity, permissions, and server dependencies impact daily operations and can escalate complex server, domain, or hybrid environment issues with clear technical context.
  • Networking: Understands how network availability, routing, access, and device communication impact the customer experience and can escalate complex firewall, switching, VLAN, ISP, or infrastructure issues with clear technical context.
  • Cybersecurity: Understands how security controls, user behavior, access policies, and threat activity impact customer risk and can escalate suspected compromise, policy exceptions, or high-risk issues with clear technical context.
  • Documentation & Escalation Quality: Maintains clear ticket notes, updates documentation when gaps are found, and escalates with complete context and recommended next steps.
  • Customer & Team Communication: Communicates clearly with customers and internal teams, supports Level 1 technicians, and contributes to a consistent service experience.

Behavioral Target
  • A steady, analytical, and detail-oriented technician who works well within structure, follows standards, documents clearly, and escalates appropriately. This person should be calm under pressure, technically curious, and comfortable supporting both customers and teammates.

Success Looks Like
  • The Level 2 Technician resolves advanced and escalated tickets accurately; documents work clearly and escalates with the right technical context when needed.
  • Success is reflected in fewer unnecessary escalations, stronger support for Level 1 technicians, improved documentation, and better visibility into repeat issues or technical gaps.
  • Customers receive dependable support, and the Managed Services team becomes more consistent, efficient, and easier to scale.

Applicants must be authorized to work in the U.S.
We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

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