Job Summary:
Valentra LLC is a focused chemical manufacturing company committed to operational excellence. The Tier 2 Systems Administrator will deliver, support, and improve IT services across a multi-site chemical and industrial manufacturing environment, ensuring system stability and a strong user experience.
Responsibilities:
• Provide advanced end‑user support across all locations
• Take full ownership of issues through resolution, including escalations from Tier 1
• Troubleshoot across infrastructure, applications, cloud services, and devices
• Support laptops, desktops, iPads, industrial PCs, and production‑floor devices
• Maintain high user satisfaction through clear communication and follow‑through
• Perform root cause analysis and implement preventative improvements
• Administer, maintain, and enhance: Microsoft 365 / Office 365, including: Exchange Online Microsoft Teams SharePoint and OneDrive
• Microsoft Entra ID / Azure AD (identity, access, device compliance, MFA, licensing)
• Network infrastructure (HPE / Aruba switches, wireless, VLANs, VPNs)
• NetSuite (ERP)
• MaintainX (CMMS)
• Canary Historian
• QBench (LIMS)
• Cloud‑based SaaS platforms supporting operations, maintenance, and compliance
• Managing system configuration, access, and lifecycle improvements
• Ensuring device compliance and enforcing security policies
• Maintaining documentation, procedures, and configuration records
• Support site‑level infrastructure reliability across three locations
• Troubleshoot and maintain connectivity for production systems, office systems, and cloud services
• Coordinate upgrades, changes, and maintenance activities
• Support hybrid on‑prem/cloud environments
• Assist with endpoint management, patching, and device lifecycle
• Collaborate with SaaS vendors, MSPs, and support partners
• Act as the technical interface between the business and external providers
• Support delivery of changes, fixes, and system enhancements
• Ensure vendor solutions align with operational and compliance requirements
• Identify opportunities to improve system reliability, performance, and usability
• Work with stakeholders to prioritize enhancements
• Support light solution design and implementation
• Recommend improvements to prevent recurring issues
• Support enforcement of security policies through Entra ID and related tools
• Manage access control, MFA, conditional access, and device compliance
• Support audit, regulatory, and documentation requirements
• Maintain accurate licensing, access, and asset records
Qualifications:
Required:
• 2+ years of Tier 2 IT support experience
• 5+ years of hands‑on Tier 1 IT systems administration experience
• Strong technical capability across infrastructure, identity, networking, and end‑user computing
• Experience supporting Microsoft 365 and cloud‑based environments
• Experience supporting Windows 10/11 and modern endpoint management
• Understanding of Active Directory, Azure AD, Microsoft Azure Cloud, Microsoft 365, DNS, DHCP, VLANs, VPNs
• Ability to troubleshoot issues impacting production uptime
• Experience working with vendors and service providers
• Strong documentation and communication skills
• Ability to work independently and prioritize based on business impact
• Demonstrated willingness to remain hands‑on in a senior technical role
• Associate or Bachelor’s degree in IT-related field or equivalent experience
• Certifications in A+, Network +, Security+, Microsoft/Cisco preferred
• Candidates are required to submit an application for employment through our career site
• Be at least 18 years of age
• Willing to take a drug test
• Submit to a background investigation as part of the selection process
• Have unrestricted authorization to work in the United States
Preferred:
• Experience with ERP (NetSuite) and CMMS (MaintainX)
• Exposure to industrial systems, historians, or LIMS platforms
• Familiarity with Intune, conditional access, and endpoint security
• Basic scripting or automation experience (PowerShell preferred)
• Relevant certifications: Microsoft 365 Administrator CompTIA Network+ or Security+
• Experience in manufacturing or regulated environments
Company:
Producing and delivering critical chemical intermediates and infrastructure services for essential use in the agriculture, automotive, healthcare, and construction sectors. Founded in 2025, the company is headquartered in Geismar, Louisiana, US, , with a team of 51-200 employees. The company is currently Growth Stage.