Legal Operations Manager Jobs in Ontario (NOW HIRING)

Are you a former practicing lawyer ready to shape the future of legal services through innovation, AI, and commercial strategy?

Do you enjoy partnering with senior leaders in law firms to drive measurable business outcomes and transform how legal work gets done?

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About the Role
This role is ideal for a legally trained professional who wants to apply law firm experience in a strategic, client-facing capacity. You will partner with large law firms to modernize practice delivery, leverage AI responsibly, and deliver measurable commercial outcomes. Working consultatively, you will build trusted relationships and drive growth across a portfolio of strategic customers.

Responsibilities

• Own retention, expansion, and cross-sell strategy across a portfolio of large law firms (up to 800+ lawyers) including major strategic customers

• Build trusted relationships with senior decision-makers, including partners, innovation teams, and C-suite leaders

• Lead consultative, insight-driven engagements to align customer priorities with tailored solutions

• Develop deep understanding of customer business models, financial drivers, and legal workflows to inform growth strategies

• Drive adoption of new approaches and solutions within complex law firm environments

• Consistently meet or exceed revenue, pipeline, and activity targets through disciplined execution

• Design and negotiate customized, multi-product offerings addressing complex client needs

• Deliver executive-level presentations demonstrating ROI, value realization, and strategic impact

Requirements

• Law degree with 4+ years of practice experience in a law firm environment with 50+ lawyers

• Experience in areas such as innovation, legal operations, knowledge management, or practice management is beneficial

• Proven ability to influence senior stakeholders and drive adoption of new approaches within complex organizations

• Experience supporting revenue growth, client retention, or strategic initiatives

• Comfort discussing commercial outcomes and guiding customers toward decisions

• Working knowledge of generative AI and ability to apply concepts in client conversations

• Strong organizational skills and ability to operate independently in a remote or hybrid environment

• Ability to translate technical innovation into clear business value and measurable client outcomes

Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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